2020 FORD EXPEDITION Complaints

Vehicle has intermittent shift issues. Transmission will shift to neutral while in motion. Issue is not terrain specific. Poses extreme safety issue has been looked at and not found by mechanic. Ongoing issue since I took ownership in Nov. 2024.

The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the second-row driver's side and passenger's side seat belts became excessively tight and seized. The contact stated that the seat belts had to be unlatched and latched. The contact stated that the failure had occurred while two minor children were seated in the second-row seats. The dealer was made aware of the failure but provided no assistance. The contact was provided with the fee for a diagnostic test to determine the cause of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

The vehicle has experienced repeated critical transmission failures and currently has four active Federal Safety Recalls with no available remedy. The transmission has failed four separate times, requiring four transmission assemblies within approximately 68,795 miles. The latest failure produced DTC P07F7 (Gear 10 Incorrect Ratio) and was confirmed by the Ford dealer and an independent inspector as an internal transmission failure. Symptoms included harsh engagement, delayed shifting, hesitation, slipping, and repeated powertrain malfunction messages. The vehicle was out of service for 26 consecutive days during the most recent repair. A NHTSA VIN lookup shows four active unrepaired recalls: a transmission rollaway hazard affecting the parking system (26S48), two seatbelt pretensioner recalls involving inadvertent deployment or failure to retract (25S31 and 26S34), and a chrome trim recall involving sharp edges (26S38). All four recalls currently have no remedy available, with estimated repair dates extending into late 2026 and 2027. These defects affect critical safety systems including the power train, seat belts, and parking system. The rollaway hazard recall indicates the vehicle may move unexpectedly even when shifted into Park, creating a serious risk of injury or collision. The seatbelt pretensioner recalls involve components that may deploy without warning or fail to retract, increasing the risk of injury in a crash. The chrome trim recall involves sharp edges that may injure occupants. Combined with repeated transmission failures, these issues create multiple simultaneous safety risks. The problems have been confirmed by the Ford dealer and an independent inspector. Warning symptoms occurred before each failure, including harsh shifting, slipping, hesitation, and powertrain alerts. The combination of unresolved Federal Safety Recalls and repeated transmission failures makes the vehicle unsafe to operate.

When attempting to accelerate (gently) on the highway, the vehicle hunted for gears and shook violently and have zero acceleration. A wrench flashed on the screen of car. Felt like it went to neutral as engine rpm's increased rapidly accompanied with a loud thunk. Thankfully we were in a safe spot to just coast and exit the highway.

Failed Component & Availability: Ford 10R80 10-speed transmission (Power Train). Available for inspection upon request. Safety Risk: My family is put at extreme risk in two ways. 1) Sudden loss of motive power, slipping, and violent engagements at highway speeds create an imminent rear-end collision risk. 2) This exact vehicle is now under Safety Recall 26S48 (NHTSA 26V402) for unintended vehicle rollaway. Ford explicitly states a remedy is not available until Q2 2027, forcing us to drive an unfixable, inherently dangerous vehicle for another year. Confirmation & Inspections: Yes, reproduced and confirmed by Tomball Ford. The latest catastrophic internal failure was physically inspected and confirmed by an independent Old Republic Auto Warranty inspector. The Tomball Ford technician explicitly documented the cause as "outdated internal components" aligning with TSB 25-2476. Warnings & Symptoms: Violent shifting, delayed engagement, and "Powertrain Malfunction / Reduced Power" dash warnings. The latest catastrophic failure triggered hard fault DTC P07F7 (Gear 10 Incorrect Ratio). Cause Summary: Chronic manufacturing defect inherent to the Ford 10R80 / 10R60 transmission family. This vehicle has required FOUR (4) transmission assemblies in under 70,000 miles (repairs in Nov 2022, Feb 2023, and June 2026). During the most recent failure (May-June 2026), the vehicle was out of service for 26 consecutive days. Despite 4 failed transmissions and an active unfixable safety recall, Ford Corporate just denied our request for a replacement vehicle, abandoning my family in a documented rolling hazard.

The contact owns a 2020 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 26V344000 (Seat Belts), 26V368000 (Structure), 26V402000 (Power Train); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving at various speeds, the transmission started slipping. After releasing the accelerator pedal and slowing down, the engine made a revving sound, and the transmission failure was self-corrected and shifted to the proper gear. While starting the vehicle or while driving at various speeds, the transmission hesitated shifting into the intended gear. There was an unknown warning light flashing on the instrument panel. The contact stated that after purchasing the vehicle in March of 2026, the Carfax report stated that the transmission had been replaced, and the contact purchased the vehicle under the belief that the vehicle was equipped with a new transmission. In May, the vehicle was taken to a certified mechanic, who diagnosed the vehicle and determined that the valve body had failed and needed to be replaced. The vehicle was not repaired. The contact emailed the dealer about the diagnostic results and the needed repair. The dealer confirmed the failure. The dealer replaced the valve body, but the failure persisted. The dealer then diagnosed in June that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 88,467.

The rear view camera is blue screen and doesn't work or stays on when I drive and have to do the power button and arrow reset while driving to get it away. The phone sync doesn't work at all so cant use hands free. The screen stays on when truck is shut off and when started it will show a black screen and not come back on.

The center console metal trim has peeled and left a razer sharp edge. I cut my finger really bad. Had to keep it bandaged over a week. I cannot seem to remove the sharp edges. I had to put a piece of duck tape over it to prevent getting cut again. It looks terrible. I have been driving around with the duck tape over the center console for 9 months. Please let me know when there is a repair available. Unsafe and embarrassing to drive around with. I cant reach into cup holder. The sharp edge below may get caught on my skin. Its impossible to completely cover the sharp edge. I taped over top. Its feels like a razer blade. The surrounding area has stickiness on it from duck tape. Cant do anything about that. This is the smallest amount of duck tape I can go, without completely bothering me to look at daily.

"YOUR AIR BAG WARNING IS ON DUE TO AN ISSUE WITH THE FRONT PASSENGER AIR BAG SYSTEM. THE FRONT PASENGER AIRBAG MAY NOT WORK PROPERLY." THIS SYSTEM SHOULD UNDER NO CIRCUMSTANCE BE MALFUNCTIONING IN ANY WAY OUTSIDE OF A COLLISION. THIS NEEDS RECALLED AND FIXED.

The contact owns a 2020 Ford Expedition. The contact stated that while driving approximately 50 MPH, there was an abnormally loud sound and the sun/moon roof glass shattered overhead. At the time of the failure, the contact did not know that the sound was associated with panoramic moonroof and believed there was a blowout of a tire. Upon inspection, it was discovered that the sun/moon roof glass had shattered. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.