2015 FORD EXPEDITION Complaints

The contact owns a 2015 Ford Expedition. The contact stated that while operating the vehicle, the air conditioning blower unit would intermittently shutoff. The vehicle was taken to the local dealer who serviced the vehicle under NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The contact was informed that while servicing the vehicle it was discovered that the air conditioner blower motor unit had failed, and blower motor electrical resistor and connector had melted and needed to also be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 130,000.

Was driving down the highway and The sunroof exploded , sounded like a loud gun shot in the car and glass everywhere

The contact owns a 2015 Ford Expedition. The contact stated that the steering wheel control buttons were inoperable. There was no warning light illuminated. The vehicle was taken to the dealer, where the control buttons were replaced; however, the failure persisted. The dealer diagnosed that the steering wheel wiring had failed, and that the steering wheel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.

HAD TO FIGHT TO GET CELLA FORD TO COMPLY WITH RECALL ON FRONT BLOWER FAN. FIRST HAD TO FIGHT TO GET APPOINTMENT AND THEM NOT CANCEL DUE TO PARTS NOT AVAILABLE WHEN COULD HAVE FIXED WITH AFTERMARKET PART. WHEN PART IS REPLACED, BAD HUM AND DASH/STEERING WHEEL VIBRATING AND UNIT IS SURGING. CELLA ADMITS TO FAULTY REPLACEMENT PART AND REPLACES AGAIN TO HAVE THE SAME THING CONTINUE TO HAPPEN AND STATE THAT THE SURGING IS NOT THEIR FAULT. SO, RECALL NOT COMPLETE, SAFETY HAZARD STILL ALIVE IN THIS VEHICLE DUE TO NO AIR CONDITIONING SYSTEM WORKING AND UNABLE TO DEFOG WINDSHIELD. THIS DEALERSHIP SHOULD REALLY BE LOOKED INTO ABOUT THIS RECALL.

I left my recalled vehicle recall 22S56 for repair at Yadkin Valley Motor Co. on 7/27/23, I told them my A/C blower was not working, I had smelled smoke and had noticed the wiring was melted on the blower resistor connection. When I retrieved my vehicle on 7/28/23 I tried the A/C and it did not activate. The service tech. told me he inspected the blower motor connection only. I was not able to leave it there, I called Ford Customer service Case No. [XXX] on 7/28/23 I informed them of my problem and asked for an appointment with a more reputable Ford service dealer near me. While on the phone with Ford and service with Randy Marion Ford West Jefferson NC. I was informed that only the blower motor that was replaced by Yadkin valley motor co. was the only part covered by the recall even though the blower motor was the cause of the resistor electrical overload. I had to replace the blower resistor part myself 7/28/23, My A/C system is working now but I was informed by Randy Marion Ford that the blower that was installed is a temporary fix until the blowers that have been redesigned are distributed. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

AC stopped and vehicle smelled of burning and smoke. Contacted dealer to have recall 22S56 completed and advised the dealer that the blower motor resister and harness appeared to be melted. Dealer stated they were only responsible for replacing the blower motor and not the damaged components due to the faulty blower motor. This repair was completed June 30, 2023. Today 7/19/2023 the AC has again intermittently stopped working and the vehicle has a much stronger smoke odor and burning smell than before. I contacted Ford who states they will follow up with me in 2 days. This is not acceptable as there is an imminent danger of fire within the vehicle. The resistor and harness are visibly burnt and melted.

I was towing a trailer on a freeway when I suddenly got a "wrench" light stating my engine was cutting power due to heat and before I knew what to do there my vehicle was coasting, and so I quickly as I could changed lanes and came to a stop just a foot from the white line on the right. Cars and trucks are whizzing by me at highway speeds and was luckily off the road enough not to get hit. I had three other passengers at the time in my vehicle. what failed: after getting my passengers safely in other vehicles at the next rest stop, the trailer that I was towing was hooked up by another person on the same trip, I had my vehicle brought home on a flatbed. Fast forward to this week when it was finally diagnosed at a transmission shop. I was informed a transmission cooling line had ruptured, sending all the transmission oil out of the case and bringing me to an abrupt end on the freeway. Had I not been able to get over I would have come to a halt on the freeway, putting myself and my passengers as well as others behind me at risk. The transmission shop confirmed the issue. Since we were going at highway speeds when the transmission coolant line ruptures the oil gushes out and i have very little time before the transmission will not work. The only warning was from the engine as the transmission oil got pumped out, I'm assuming the engine revved to compensate, creating more heat, then the warning light which only happened seconds before I had no way to move. I was pretty scared, but I had other passengers in the vehicle, so I had to remain calm. At the time I had no idea what happened. I asked the transmission shop manager if that was a serviceable item (I'm pretty sure it's not) and he confirmed transmission coolant lines should last the life of the vehicle. My vehicle is only 8 years old--that is a catastrophic failure of a non-moving part leading to almost instant transmission failure. I asked if debris could have broken the line--he said no.

I have reached out several times to two different ford dealerships and nothing has been done about this recall

The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact had experienced the failure and the blower motor was replaced with a used part, but the failure had reoccurred. The failure mileage was 70,000. Parts distribution disconnect.

The contact owns a 2015 Ford Expedition. The contact stated that the fan switch failed to operate as designed. The contact stated that upon research, he became aware that the VIN was included in NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the parts to do the recall repair were not yet available. The dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage 105,000. Parts distribution disconnect.