2019 FORD EXPEDITION Complaints

In early 2022 I was going to retrieve my wallet from the console area of my wife's 2019 Ford Expedition when thumb was lacerated by something on the vehicle. I was unable to find what exactly had cut my thumb. A few months later on June 7, 2022 my wife was injured when her hand was lacerated by a sharp piece of chrome trim in the console area of the same vehicle. The injury to her hand was much worse than mine and resulted in a significant scar. I have attached pictures of the injury and a picture taken of the chrome piece that lacerated her hand along with a picture today of the scar left behind. I made an appointment at the Ford dealership back in 2022 to have the piece fixed but I can't remember if they replaced the part or simply cut the chrome piece off. We traded that expedition off on January 28, 2023. We currently have a 2024 expedition so we received a recall notification in the mail, I wanted to make sure NHTSA was aware of our injuries in relation to this recall.

As I was driving down the road, my passenger seatbelt popped and exploded, filling my car with smoke. My son yelled fire although I didn’t see a flame. My passenger seatbelt is no longer functioning. Leaving me with one less seat in my car. Ford refuses to fix or give a loaner

The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the dealer sent a mobile mechanic to place of employment to inspect the vehicle and the contact was informed that the seat belts were in proper working order. Recently while attempting to park the vehicle, there was a loud booming sound coming from the vehicle. The contact discovered that the front passenger's side seat belt retractor pretensioner had unexpectedly deployed. The contact stated that 30 minutes after the failure, there was an abnormal burning sulfur odor coming from the vehicle. The contact called the dealer, and a mobile mechanic arrived to inspect the vehicle. The mechanic advised the contact to drive the vehicle to the dealer for additional inspection. The vehicle was taken to the dealer where it remained. The contact was later informed that a second recall, NHTSA Campaign Number: 26V344000 (Seat Belts), was added to the VIN and that parts for the recall repairs were unavailable. The manufacturer was made aware of the failure, and a case was filed. The vehicle was not repaired. The failure mileage was approximately 95,000.

The contact owns a 2019 Ford Expedition. The contact stated that while driving at an undisclosed speed, there was a loud chattering sound coming from the engine before the vehicle stalled. The vehicle was taken to the local dealer who replaced the cam phasers and the vehicle was repaired. The contact stated that the failure reoccurred. Additionally, the A/C failed to blow cool air due to a condenser failure. During the failure, the windows failed to properly defrost, causing a visibility hazard. The vehicle also experienced hard shifting and a shift fault code message was displayed. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 40,000.

Middle row right side and middle row left side seat seatbelt retractor pretensioners are malfunctioning and causing the seat belts to lock up while the vehicle is in and driving. I have received alerts on my ford pass for this issue as well. As well as the front passenger and driver side.

There have been multiple times when I’m driving on the highway, at highway speeds, and the expedition will stall when shifting gears. There will be a moment when it sounds like the vehicle is in neutral, a loud clunking sound will be heard, and then it jerks into the gear it should be in. This has happened to me on numerous occasions, even happening at lower rates of speed, like when I’m in town and accelerating after being at a stop light.

Transmission failed at approximately 110,000. Prior to there were episodes of hesitation during acceleration. Transmission was replaced at ford dealership with new parts. This transmission is not available for inspection. The vehicle is at 161,000 miles and is starting to have the same hesitation issues. The vehicle will also die at times when the auto stop engine activates. The new issues have not been addressed by a dealer yet. Safety is at risk when accelerating because it cuts out and you could be hit by an oncoming vehicle or fail to maneuver appropriately without acceleration power. The recall for hesitation was completed on this vehicle by the Ford dealership and the issue resurfaced after this was done.

The 10 Speed Transmission, also known as 10R80, is absolutely horrible and should be banned. I have the 2019 ford expedition manufacturered in January of 2019 there is constant jerking, poor shifting, delayed gear recognition, slipping gears while going highway speeds and side streets are the worst, this is a great concern of mine. My dealership will not fix the issue due to manufacturer warranty is out. However this is a known issue after this model was built. Ford is no help they said there is no warranty on it to fix it amd no customer satisfaction program available. I do not have $10,000 or more to replace this issue. CDF drum of this model was also found to be defective.

Multiple times we have received Powertrain Failure warnings. These warnings typically happen when driving in cruise control but also happens in normal driving. The car has trouble shifting gears, gets stuck in gears, and has trouble downshifting. This creates unsafe and unstable driving especially at high speeds. Repeated visits to the dealer have yielded no results and the dealer has not mentioned transmission work one time despite a clear issue and widespread issues with this transmission model. This issue has been persistent since the car was bought.

While driving down the highway I suddenly heard a loud bang and what looked like smoke came out from the area by the front passenger seatbelt. The seatbelt had suddenly retracted fully and locked. Thankfully the seat was unoccupied at the time, so nobody was injured by this. When calling the local Ford dealership we were told we needed to bring vehicle in for inspection before parts could be ordered. When we called back to schedule the inspection we were told the recall was paused so we needed to wait to even have the inspection. After contacting Ford corporate we were finally able to bring in for inspection 06/01/2026 to confirm what we already knew about the broken seatbelt retractor. The dealership relayed this info to Ford, and Ford told them not to fix it at this time. When we called the dealership 06/08 they relayed that info to us. We then requested that Ford provide us a loaner vehicle. The dealership called us back 06/09 to let us know that Ford would not be providing a loaner vehicle. Our front passenger seat is occupied about 95% of the time, and that seatbelt is completely unusable. We have not been given any kind of timeline for when it can be repaired, and have no other option but to drive it the way it is. It is illegal and we are forced to put the life of one of our family members at risk because we do not have any extra seats or the money to buy yet another vehicle or pay for a rental as we are still paying for this vehicle that we bought less than a year ago.