2017 FORD EXPEDITION Complaints

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V236000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The backup camera works intermittently. When I put the vehicle in reverse, the rearview camera sometimes displays a blank image. There are several recalls pending for the same issue for later years. For example, Ford has a recall for 2018-2022 Ford Expeditions with Ford Reference Number 25S72 and another recall effecting 2021 - 2024 vehicles. [XXX] Help would be appreciated. Thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK UP COMPUTER SCREEN NOT WORKING EVERY TIME VEHICLE IS PUT IN REVERSE. TALKED WITH SERVICE MANAGER -ABOUT 6MONTHS AGO TOLD IF UNIT DOES NOT MALFUNCTION WHEN BEING TESTED CANNOT CHECK PROBLEM.BUT IF I WOULD LEAVE CAR FOR A DAY THEY WOULD TRY AT VERIOUS TIMES TO SEE IT NOT WORKING.NO WARNING ONLY SCREEN TELLING US BACK UP SCREEN NOT WORKING OR SCREEN GOES TO BLUE SCREEN WITH NOTHING ON IT.

The contact owns a 2017 Ford Expedition. The contact stated that while starting the vehicle, there was an abnormal smoky odor coming from the vehicle. The contact previously received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The vehicle was taken to the dealer, and it was diagnosed and determined that the front blower motor assembly had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while starting the vehicle, the front blower overheated and burned one of the passengers' legs. The contact stated that medical attention was not needed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred to the NHTSA Hotline for assistance. The approximate failure mileage was 91,500.

TSB 23-2143, citing cold-start cam phaser rattle as a manufacturing defect that impacts reliability and safety (loss of power, premature wear, noise).

Backpack camera goes out, is distorted or unavailable. Vehicle has been to the local dealership twice for repair but still does not work.

The rear-view camera on my 2017 Ford Expedition is malfunctioning. When I shift into reverse, the rear-view image appears, but once I finish reversing and shift into Drive, the image does not go away. The reverse camera feed remains frozen on the screen, even while driving forward. To clear it, I have to manually put the vehicle into Park and then back into Drive. This has to be done nearly every time I reverse, which is a distraction and a potential safety risk while operating the vehicle. I’ve read that Ford recently issued a recall involving over 200,000 vehicles for a similar issue caused by a fault in the SYNC infotainment system. My vehicle has experienced this exact problem for years, but my VIN does not appear to be part of that recall. The issue occurs almost every time I use reverse - causing the camera to stay on the screen of the Rear-view camera system / SYNC infotainment system Please investigate whether this issue is broader than currently recalled. This malfunction compromises safe operation of the vehicle and should be addressed by Ford.

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V236000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while depressing the brake pedal, the pedal extended to the floorboard, with the message “Low Brake Fluid” displayed. The vehicle was not diagnosed or repaired. The failure mileage was 130,700.VIN tool confirms parts not available.

Backup Camera is intermitent, screen blanks or is distorted this happens randomly seems to happen more often in warm weather.

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V236000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the brake pedal would extend to the floor while depressed, and the vehicle failed to immediately stop. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the brake master cylinder and brake booster were faulty and needed to be replaced. The vehicle was not yet repaired. The failure mileage was 60,000. VIN tool confirms parts not available.