2018 FORD EXPEDITION Complaints

The passenger DRL is only lit at at the top strip and not the rest of the strip.

Recall 24E13 was issued for my vehicle on 4/16/2025 and i had repairs done on my vehicle in march. this recall states that catalytic converters may be replaced unnecessarily and the dealership has agreed with me on this. Ford continues to deny me reimbursement for this issue and I paid +/- 3800 for this repair to be done when I am sure I did not need it now.

The contact owns a 2018 Ford Expedition. The contact stated while driving approximately 70 MPH, the vehicle lost motive power and failed to accelerate as intended. The contact stated that the power train warning light was illuminated. The contact pulled over to the side of the road and restarted the vehicle. The vehicle was then taken to a dealer to be diagnosed and the contact was informed that the catalytic converter and transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic and was repaired; however, the failure reoccurred several months later. The manufacturer was notified of the failure. The failure mileage was 156,000.

Component/System That Failed: The 10R80 automatic transmission is malfunctioning. It causes harsh shifting, delayed acceleration, hesitation, and unpredictable surging. These issues have been confirmed as part of Ford’s internal TSB 23-2250, which directly references this transmission defect. The vehicle is available for inspection upon request. Safety Risk: This transmission failure poses a serious safety risk. The hesitation and delay in acceleration occur during merging, turning, and highway driving, which can cause near misses and sudden loss of power. The delayed response time compromises my ability to move safely through traffic. Reproduced/Confirmed: Yes. The issue was confirmed by Liberty Ford in Fayetteville, NC, after I paid for a diagnostic. The service department acknowledged the symptoms but refused to cover the diagnosis or repair under warranty since no recall was showing under my VIN. Inspected by Others: The vehicle has not been inspected by the manufacturer directly or by law enforcement or insurance. However, it was diagnosed and documented by an authorized Ford dealership (Liberty Ford in Fayetteville NC). Warning Lamps or Symptoms: There were no warning lamps or error codes. The symptoms began subtly but became consistent over time. The first noticeable event was approximately in “early 2025”, with increased severity since then. I submitted a written complaint to Ford on June 9, 2025, via USPS Priority Mail (Tracking #[XXX]) and also filed a certified safety complaint with NHTSA (Tracking #[XXX]) but have received no response. I am requesting formal investigation and recall action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Expedition. The contact stated while attempting to start the vehicle, there was an abnormal rattling sound coming from the engine. The contact had not contacted dealer or independent mechanic. The vehicle was not taken a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact related the failure to Customer Satisfaction Program: 21N03 (Vehicles Equipped with a 3.5L GTDI - Engine Cam Phaser Replacement); however, the VIN was not included in the Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 67,850.

The contact owns a 2018 Ford Expedition. The contact stated that upon starting the vehicle, there was an abnormal cranking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where the contact related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the contact was informed that the vehicle was not covered under the program. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was provided a case number. The failure mileage was approximately 80,000.

The contact owns a 2018 Ford Expedition. While contact's son was driving at an undisclosed speed, the low tire pressure warning light illuminated. The contact's son drove the vehicle to the intended destination. The contact's son inspected the tires and determined that the front passenger’s side tire was cracked and needed to be replaced. The contact arrived at the location. The contact and son attempted to remove the lug nuts and bolts; however, the OEM provided lug removal tool did not fit the nuts and bolts. The vehicle was towed to the dealer where the contact was informed that in hotter states the nuts and bolts occasionally would become swollen, and the provided lug tool would not work as intended. The contact requested that all the nuts and bolts be replaced, to prevent the failure from reoccurring. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.

The contact owns a 2018 Ford Expedition. The contact stated that when the vehicle was started, there was an abnormal rattling sound coming from the vehicle. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, unofficially the failure was diagnosed as a failed cam phaser. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not associated with the recall. The contact was advised to take the vehicle to the dealer for a diagnostic test. Additionally, the contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 82,708.

My 2018 Ford Expedition previously underwent a recall repair for a known cam phaser defect at Fremont Ford in Lander, Wyoming. The cam phasers are part of the engine’s variable valve timing system and are critical for proper performance and safety. Despite the initial recall repair, the exact same issue has returned. I am now experiencing rattling noise at startup, reduced engine performance, and engine hesitation—symptoms consistent with the original defect. When I contacted the dealership, they told me that the issue would not be covered again because too much time has passed. This issue clearly indicates a recall repair failure, which poses a potential safety hazard due to timing chain slack and the risk of engine damage or stalling. Cam phasers are essential to the safe and reliable operation of the engine. I am requesting that NHTSA investigate whether this recall needs to be expanded or whether Ford should be required to cover failed recall repairs like mine.

Went to leave for work and as I started my vehicle and pulled my seat belt to put it on and the seat belt pretensioner went off.