2020 FORD EXPEDITION Complaints

The rear view camera doesn't work keeps going blank or screen is blurred or stays on while driving forward. screen won't connect to phone or screen stays on when vehical is shut off. When starting vehical it only shows ford emblem and won't load at all. Not able to change anything on it at all for music or navigation

The first incident occurred while the vehicle was parked and unattended. There was no accident, no object strike, and no visible prior damage. The rear back glass suddenly exploded outward, creating a dangerous situation due to flying glass fragments. After replacing the glass, the same issue occurred again under similar circumstances — no collision, no vandalism, and no visible reason that would explain structural damage. The glass shattered without warning. This raises serious safety concerns because: • The spontaneous explosion of the rear glass could cause injury to occupants. • It creates a driving hazard if it occu

The 10-speed automatic transmission has harsh/ erratic shifting, clunking, hesitation and power loss. We were turning on to a 4-lane highway. The expedition lost power and would not go. A vehicle almost ran into the back of the expedition. When we tried to accelerate the transmission made a clunking/ grinding sound and finally went into a gear. Yes, the problem has been reproduced by the ford dealership. It is scheduled to be inspected this week. There were no warning lamps or messages or other symptoms of the problem. The problem started a week ago.

Loss of Use due to unavailability of safety recall parts I am writing to formally express my extreme dissatisfaction and concern regarding the ongoing mechanical failures of our 2020 Ford Expedition Max. To date, this vehicle has undergone two major transmission interventions, yet it remains in an unsafe, undrivable condition due to a recurring powertrain defect and a high-risk safety recall. Our experience with this vehicle has been defined by persistent failures and significant loss of use: •April 2023: The vehicle was admitted to MOGF for transmission repairs, where it remained for three months for a complete teardown and rebuild. •May 2024: The transmission failed again with identical symptoms and required a full replacement. •Current Issue: We have now received a recall notice regarding an internal transmission bearing. The check engine light is currently active, indicating a powertrain fault. We have been informed that the necessary recall parts are unavailable, leaving us with a vehicle that Ford’s own documentation identifies as a "crash risk." The vehicle is currently affected by NHTSA Recall 25E-070 (Ford 25SB3) regarding a missing internal transmission bearing, which Ford identifies as a crash risk. Furthermore, the vehicle falls under the expanded NHTSA Recall 25V-628 (Ford 22S36) fire risk, which requires it to be parked away from my home. These cumulative risks make the vehicle unusable and constitute a failure of the manufacturer's duty to provide a safe product

Component/System Failure: The vehicle is experiencing a catastrophic transmission failure (specifically the 10R80 transmission) beyond what is described in Ford TSB 24-2101. The transmission slips significantly and loses all power transmission while in motion. Safety Risk: My safety and the safety of other motorists are at extreme risk. While driving at highway speeds (approx. 65-70 MPH), the vehicle suddenly loses the ability to maintain speed or accelerate. This causes an immediate, unexpected deceleration in high-speed traffic, nearly resulting in rear-end collisions. The system takes several seconds to "reset" or catch a gear, during which time I have zero control over the vehicle's propulsion. This is an intermittent but recurring failure that makes the vehicle unpredictable and life-threatening to operate in traffic. Confirmation/Inspection: The problem has been confirmed by a Ford dealership service center and a secondary certified independent mechanic. Both confirmed the transmission is failing and cited TSB 24-2101 as the diagnostic path. The Ford dealership inspected the vehicle and confirmed that a full transmission replacement is required, but stated they would not provide financial assistance as the vehicle is just past the default warranty, despite the TSB acknowledging a known manufacturing defect. Symptoms/Warning Lamps: Symptoms began approximately August 2025. There were no warning lamps prior to the first failure, although it flashes lights temporarily when the problem occurs. The primary symptom is a sudden "free-spinning" or rattling engine sensation followed by a complete loss of forward momentum. The issue has grown progressively worse over the last months and as such is not safely drivable.

I am filing a safety complaint regarding my 2020 Ford Expedition, which is currently subject to Recall (24E13) related to the Powertrain Control Module (PCM)> Despite multiple repair attempts, the vehicle continues to experience dangerous transmission and drivability issues. While driving , the vehicle: Loses gears unexpectedly Engine RPMs rev excessively high before the transmission finally engages Hesitates and has delayed acceleration Randomly makes loud clunking noises during shifting Emits a noticeable burning smell during acceleration These issues create serious safety concerns, particularly when merging into traffic, crossing intersections, or accelerating from a stop. The delayed acceleration and gear loss place me and my passengers at risk of collision. The vehicle has been brought in multiple times for the same recall-related issue, yet the problem persists. The repair attempts have not resolved the unsafe condition. I am requesting immediate corrective action to ensure the vehicle is safe to operate. This ongoing defect presents a clear safety hazard.

While driving my 2020 Ford Expedition at approximately 50-60 mph, the vehicle experienced a sudden, unintended downshift without driver input. The dashboard gear indicator abruptly dropped to "1st gear." This caused rapid deceleration and a mechanical "chattering/popcorn" noise as the transmission struggled to find a gear. The loss of power in traffic created an immediate safety hazard and risk of a rear-end collision. A certified Ford dealership (River View Ford - Oswego, IL) has diagnosed this as an internal Transmission failure.

My Ford Expedition (2-wheel drive) is experiencing jerking at variety of speeds, (changing gears, slowing down) and will sometimes get stuck in gear when I press the gas. Today, as I was entering the freeway, I pressed the accelerator and the transmission did not engage—there was no power at all until I released the gas pedal and pressed it again, at which point it finally engaged. This issue happens intermittently and is a serious safety concern, especially because I cannot predict whether the vehicle will hesitate or fail to respond when accelerating.

In 2023 while the vehicle was still under warranty, the vehicle would slip gears while accelerating. After being told it was fixed by a Ford dealership, it worked until 2024, as the vehicle hit 60,020 miles. Over 1000 dollars of repairs to the transmission, it is happening again. No help from either Ford or the dealership that worked on it twice.

Transmission will randomly jump while accelerating and downshift to the point that we have to get to the interstate shoulder. This has happened many times.