2022 FORD EXPEDITION Complaints

In December of 2023 (not even one full year after purchasing my brand new Ford Expedition) I used the FOB to remotely open the trunk on my 2022 Ford Expedition. Upon doing so, I heard popping and cracking sounds. I didn't see any damage, so I didn't think anything of it until I drove on the interstate and immediately heard a violent slapping noise coming from the back of my vehicle. I took the truck to the dealership (where I purchased my vehicle). They inspected the vehicle and said that the spoiler is misaligned and loose - causing the sound and also resulting in a dent on the roof of the vehicle. The dealership said that Ford would not cover the repair under their FULL BUMPER TO BUMPER WARRANTY. Three other people with new Ford Expeditions at my dealership have experienced this exact issue. (Also a simple Google search of "Ford spoiler issue" will demonstrate that many others have experienced this issue.) I am extremely nervous to drive my vehicle anywhere as it sounds and feels like the spoiler is going to fly off of the vehicle especially when I drive on the interstate. This is a HUGE safety issue. The spoiler is loose and could fly off on the highway and cause an accident or hit another vehicle. NHTSA is aware of this issue and submitted an SSM to Ford [XXX] ), but Ford will not recall or cover repairs to their vehicles that have a defect and pose a safety risk. This needs to be immediately rectified before someone is seriously hurt. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX] the front section of the panoramic moonroof shattered after opening the drivers side passenger door and drivers door, the children were climbing into the backseat and I proceeded to open the drivers door after opening their door and the glass shattered. Thankfully nobody was injured. The car was towed to the Ford dealership and they after inspection found no reason for the malfunction. I have asked them today to reach out to Ford Customer Assistance as the estimated repair is $4,000. It was not reported to police or insurance at this time. There were no warning signs, nothing has fallen on the roof to my knowledge and the vehicle has 19,600 miles. The car is stored in a driveway safe of any falling debris or ice and we live in Michigan. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

The contact owns a 2022 Ford Expedition. The contact stated that the vehicle had collected snow and while opening the trunk, the spoiler fractured. The vehicle was taken to an Auto Body shop, where it was determined that the spoiler needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted, and a voicemail message was left. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.

Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.

DOCUMENTATION OF UNWARRANTED / UNCONTROLLED VEHICLE ACCELERATION: DRIVER STATED THAT WHILE VEHICLE WAS STOPPED IN TRAFFIC, VEHICLE ACCELERATED WITHOUT USE OF ACCELERATOR PEDAL. VEHICLE LURCHED FORWARD INTO VEHICLE AHEAD, AND INTO 2ND VEHICLE AHEAD IN TRAFFIC. ENGINE CONTINUED TO RACE AT HIGH SPEED WITH TRANSMISSION IN DRIVE, SPINNING REAR TIRES UNCONTROLLED WITH BOTH FEET DEPRESSING BRAKE PEDAL. VEHICLE HAD TO BE PUT IN NEUTRAL TO SHUT OFF ENGINE. APPROXIMATELY 15 - 20 MINUTES PRIOR TO INCIDENT, VEHICLES CRUISE CONTROL DISENGAGED WITHOUT REASON WHILE DRIVING @ 60 MPH ON PARKWAY. SYSTEM RE ENGAGED WITHOUT FURTHER ISSUE ON PARKWAY. THERE WAS NO DISPLAYED WARNING LIGHTS OR MESSAGES PRIOR TO INCIDENT INCIDENT REPORT FILED WITH FORD CORPORATE MOTOR CO. CASE # .

The contact owns a 2022 Ford Expedition. The contact stated that while her husband was having a light bulb replaced, the dealer became aware that the electrical wiring was damaged due to rodents chewing on the wiring insulation. The vehicle was repaired but the failure persisted. There was no warning light illuminated. The manufacturer was notified of the failure. The failure mileage was 22,489.

The contact owns a 2022 Ford Expedition. The contact stated while driving at various speeds, the infotainment screen went blank without warning. Occasionally the vehicle would inadvertently shut off once the screen went blank. The contact stated that the adaptive driving system feature would independently active, causing the vehicle to jerk out of the driving lane, and the contact would temporarily lose control of the vehicle. In addition, the contact stated that the vehicle would independently surge forward upon depression of the brake pedal without warning; while in reverse(R) or drive(D). The vehicle was taken to the dealer on multiple occasions however, the parts to repair the vehicle were on backorder. The contact filed a complaint with the manufacturer. The vehicle was not repaired. The failure mileage was unknown.

My speakers / sound system made a loud sound and minutes later my speakers were explosively loud. I couldn’t get the noise to stop. It was a static / gunfire at the highest volume. I turned my car in and off and couldn’t get it to turn off. It blew my ear drums out. Ultimately had to pull the amplifier fuse to get it to turn off. We have not had it inspected yet. We are taking it to the dealership tomorrow although I have heard of many issues of other owners having the same speaker problem. The only thing that happened before this incident. I thought it sounded like something fell inside my door or dash. I was in park when that happened and had just gotten into my car. Not five minutes later, the speakers blared. Thank god my kids were not in the car this time but I have an infant and he is in my car daily. I couldn’t focus on driving. I almost crashed my car. I had to pull over on a dangerous road just to get away from the sound

The audio system of my Expedition has twice made max volume level popping sounds in the dash. It sounded as if fireworks were going off in my car. I turned my car off both times. One time it stopped when turning the car off, the other time I turned the car off and opened and closed the doors multiple times as that usually kills the power to the vehicle bit it continued loudly popping. The popping could be heard from outside of the vehicle it was so loud. It did this for about 15 minutes before we finally got it to stop. I have this on video amd would be happy to send it but it will not let me download it.

While the vehicle is in 2 wheel high, it operates as all the hubs are locked or there is a severe transmission issue. On turns which causes safety issues when trying to navigate corners. My wife hit a curb because of the issue. It causes a severe drag and terrible sound. It also has extremely rough shifting. We had a 2019 Navigator with the same drivetrain that had issues that eventually had to have the motor replaced with less than 10,000 miles.