2018 FORD EXPEDITION Complaints

The contact owns a 2018 Ford Expedition. The contact stated that while the vehicle was parked and occupied, the gear shifter failed to shift into drive(D). The shift system fault message was displayed. The contact exited the vehicle, opened the hood, moved a wire on the transmission, and the vehicle operated as intended. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was taken back to the dealer and test-driven without failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle warranty had expired. No additional assistance was provided. The contact related the failure to an undisclosed TSB. The contact was referred by the manufacturer to the NHTSA Hotline to report the failure. The approximate failure mileage was 88,992.

With only 53500 miles the gears stopped working. The gear shift pulls and hesitates when changing gears. The engine pulls when excelerating even at low speeds while struggling to shift. The Cam is also causing issues with loud start up sounds.

The contact owns a 2018 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle went into LIMP Mode with the maintenance warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle jerked, and the transmission shifted hard. There was no warning light illuminated. The contact stated that the failure occurred while driving on a busy highway. The contact and five minor children were inside the vehicle during the failure. The contact feared for her and her families safety. The vehicle was taken to the dealer where it was diagnosed with CDF drum failure. The contact was informed that the transmission needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.

My car started having cam phaser issues and caused a decrease in my ability to increase speed when on the interstate. This could have resulted in injury.

After taking my car in for a service bulletin and being told that the noise that was happening in my car was just a noise, I found out that my cam phasers needed to be replaced out of warranty. Driving down the road my car had a decrease in power and could have resulted in a wreck as I was not able to speed up correctly on the interstate.

My wife was driving home from a sports class with my kids in the car. She went to make a left turn against oncoming traffic and the car completely lost power. Pressing the gas did not give any power to the car and the car felt like it was in neutral. if the car did not have enough power at the time of the turn to make it through the oncoming lane, it would have been hit by the oncoming car endangering the lives of the occupants of both vehicles. Our vehicle continued to exhibit the same behavior and I drove it to the dealer. While on the way to the dealer it had 2 powertrain failures before I got it there (30 miles away). The dealership ran diagnostics and said it would be best to get a new tranny as opposed to overhaul since the vehicle only has 90,000 miles and is less than 7 years old. We ended up getting it towed to a local transmission shop who confirmed the diagnostic. They said the seal on the CDF drum plate failed and there was nothing that could be done to stop it. The tranny was rebuilt with all new parts, half a dozen of them upgraded parts from Ford. Upon researching the symptoms, I found this vehicle exhibited a neutral out condition and Ford wrote a technical service bulletin because this issue is so common. I'm frustrated because my family could have been seriously injured or killed because of a known issue that Ford knows about yet chooses to not fix even though this issue puts passengers in life threatening situations. I would not have known about this issue prior to my car exhibiting the neutral out behavior. My local transmission shop has all the parts that were taken out of the transmission and they are available for inspection.

The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, there was a loud clanking sound coming from the vehicle with smoke coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed and determined that the heater hose and cam phaser had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 118,000.

I have had several issues with this vehicle throughout the years I have owned it. The current issues I am writing about include: transmission failure and replacement, rear passenger door no longer opening and continued issues with the Catalytic convertors. When it comes to the transmission it was unsafe to drive as the gears continued to slip while driving and cause the vehicle to temporarily loose power. This could have resulted in an accident. The vehicle is currently having the transmission replaced at a repair shop where they confirmed the issues. They will also be looking at the other two issues as well. The door not opening poses a huge safety concern as we are only able to use one rear door for entering and exiting.

The contact owns a 2018 Ford Expedition. The contact stated while the vehicle was parked, the gear shifter was shifted into drive; however, the vehicle failed to respond as intended. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.