2014 FORD EXPLORER Complaints

The vehicle inspection to see if our vehicle qualified for the recall to replace the A-Pillar trim was done well over a year ago. The inventory has been on backorder for over a year as well. The windshield desperately needs replaced for safety reasons and the windshield cannot be replaced without replacing these recalled pieces. We are having to pay $200 extra out of pocket to replace these defective pieces. According to Ford they will not reimburse for the repair since they notified us of the recall, but they haven't been able to fix the problem in a timely manner and we need a new windshield immediately. So I believe they should reimburse us for these parts we have to pay out of pocket for due to not being able to fix the recall.

When starting my vehicle the parking brake alarm is going off stating that my parking brake is engaged which it is not once I drive about a mile or 2 the alarm goes off but everytime I restart my vehicle he resets the process.

See attached document for complaint I am sending you a copy of a letter I sent to the Ford Motor Company over my lack of satisfaction over safety recalls on my 2014 Ford Explorer with the local Ford Dealership as well as the Ford Motor Company. I have attached a copy of the letter I sent to Ford Corporate concerning two (2) recalls on my vehicle that seem to be totally ignored by Ford. I know that it is the responsibility of the NTSB to monitor and regulate the safety of the traveling public within the United States. To this end, I feel that Ford needs to be looked at concerning its lack of safety concern based on my experiences. Although, I was contacted over 18 months ago about a safety recall on my Ford Explorer by Ford Corporate, my repeated calls to the dealership and to Ford Corporate have fallen on deaf ears. No one at Ford seems to care. I would appreciate any assistance the NTSB can render on this issue on my behalf.

Remedy is not yet available as of September 2025. Received letter February 2024. Regarding A pillar trim

Odometer Fraud. The contact purchased a 2014 Ford Explorer. The contact stated that while attempting to obtain an extended warranty plan, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 75,000. Later, the contact was informed that the mileage was 138,000 at the time of purchase.

A-PILLAR APPLIQUE TRIM on both sides of windshield have blown off in traffic. Water is getting vehicle.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s and driver's side A-pillar trim fractured and detached. The contact stated that the dealer arrived at the residence and inspected the vehicle; however, the contact was informed that parts were not available. The contact purchased the parts from Amazon; however, the contact had to apply tape to hold the parts in place. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The contact stated that the driver's side B-pillar trim had fractured and detached. The contact referenced NHTSA Campaign Number: 25V347000 (Structure); however, the VIN was not included in the recall. Additionally, the back-over prevention camera screen displayed a black screen and an error message to call the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

Both sides of the windshield A pillar trims have flown off into oncoming traffic,have been trying to get it fixed for months now.Have reported before case #11640934

The driver's side seat belt latch does not automatically latch when you put the seat belt into it. I have to press the release button to get it to latch. If I don't press the release button to latch it, the seat belt won't stay latched. The dealership said they can repair it for $700 but I don't feel that I should have to pay for a safety device that is supposed to work especially since it has not been modified or damaged in any way.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact recently became aware that the trim on the passenger’s side A-pillar was loose. The contact stated that several dealers were contacted but was informed that parts were not yet available. The contact stated that one dealer suggested that tape be used to hold the trim piece securely in place. The manufacturer was not informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 113,000.