2016 FORD EXPLORER Complaints

The transmission shifts with a harsh jerk for no apparent reason and is an intermittent not constant problem. Also when stopped at an intersection refuses to engage to power the vehicle forward for a short time 5+ second time period.

2016 FORD Explorer EXTERIOR A-PILLAR & B-PILLAR APPLIQUE TRIM CLIP THIS MAY RESULT IN THE B-PILLAR TRIM APPLIQUES DETACHING WHILE DRIVING. A B-PILLAR TRIM APPLIQUE THAT DETACHES WHILE DRIVING CAN CREATE A ROAD HAZARD FOR OTHER VEHICLES, INCREASING THE RISK OF A CRASH. The problem been confirmed by a Ford dealer The vehicle has been inspected by the Ford Dealership with no resolutions available!!!!?? No warnings at all before purchase of the family vehicle.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, air was entering through the front driver’s and passenger’s side A-pillar trims. Upon further inspection, the contact noticed that the sealant on the driver’s and passenger’s side A-pillar trims was deteriorating. The contact stated that while driving at an undisclosed speed, the driver’s side B-pillar trims partially detached and struck the rear driver’s side window and then flew off onto the road. The local dealer was contacted; however, the parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

Leather dash is coming unglued near windshield and retracting towards front of dash. This is exposing a white underliner near the windshield and causing a severe glare on windshield. This condition significantly reduces visibility which is a high risk safety concern I have researched and several other Explorer owners have this same condition

Leather dash has peeled back. Have found from other owners this is a common problem.

While driving the crankcase sensor malfunctioned and caused my vehicle to stall without warning, this is a safety issue because of you are driving at highway speeds this will prevent the vehicle from being controlled properly to get to the side of the road. This sensor does not give any engine codes suggesting that it needs replaced until it goes out completely. The check engine light did not come on until after the component failed. I ordered a new part directly through Ford and even they said "yes that part will go out without any warning at all and will shut the engine down completely". When this sensor went out, it also caused pressure to build up in the engine which in turn has led to several other components that now need to be replaced. I have a had a mechanic look at it, and it now requires a turbo intake hose and a new turbo because the pressure that was built up in the engine due to the crankcase sensor going out burst the turbo intake hose and prevented the turbo from working correctly. It's approximately $4,000 in repairs due to a $150 part going out.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side exterior B-pillar trim detached and flew off. The vehicle was taken to the dealer; however, the contact was informed that the parts were not available to repair the vehicle. The vehicle was taken to the dealer after receiving notification of NHTSA Campaign Number: 25V347000 (Structure). The contact was informed that the dealer would call whenever parts became available. The dealer was recently contacted, and the contact was informed that some parts were received in September; however, there were currently no parts in stock. The contact had also received notification of NHTSA Campaign Number: 240V031000 (Structure); however, the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that the front windshield A-pillar trim had detached. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact's mother was concerned about driving the vehicle. The local dealer was contacted and confirmed that parts were on back order. The contact called another local dealer, Stivers Ford South (4355 Jonesboro Rd, Suite B, Union City, GA 30291), and the dealer confirmed that parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed the recall status. The failure mileage was approximately 35,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure). The contact stated that the driver's side B-pillar trim was missing. The contact was unaware of when the part had detached from the vehicle. The contact called a local dealer several times and was informed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 64,000.

See attached document for complaint. Recall Notices 25S53, 21B11, 21N01, 24S02 Nothing I can do about the attached recall notice Prior ownership/staff cancelled both appointments when I showed up 15 minutes prior to appointment. A mailer brochure & email for at home visit “new service” 2023 was not actually honored. I want the recall honored — two notices have no manufactured parts yet and for all four the work description, none are more than 30 minutes work for any of the four per the scheduler. So none are worth drop off the car for a day. In addition, there are four open recall(s) on the car, only two can be handled now, according to Service Department which means I might face another all-day appointment or perhaps a 3rd. Really no guidance here. Why don’t you just stop the urgent alerts (attached) and let me know when you can do all four recalls ready which could take up to an hour or 2 hours, we can then schedule something. Along with these emails, if you cannot accept a reply, do not create an email to me. Just simple business etiquette, mail/mail reply, call/call-reply, email/email reply, text/text reply. I drive ~10 miles per week with a 2x year road trip of 1,500 miles each so I really do not see anything urgent here. I keep up on the maintenance and have less than 71,000 miles the past 10 years.