2014 FORD EXPLORER Complaints

WE BROUGHT THE VEHICLE TO THE DEALER AROUND WITH ABOUT 10,000 MILES ON MAY 2018 STATING WE SMELLED EXHAUST FUMES INSIDE THE VEHICLE. THEY PUT SOME TYPE OF RUBBER PLUGS IN THE LIFT GATE REAR HATCH. THIS DIDN'T CURE THE PROBLEM. BROUGHT THE VEHICLE BACK ON AUGUST 21, 2018 WITH 13,800 MILES AND TOLD THEM WHEN WE TRIED TO ENTER A FREEWAY WHILE ACCELERATING INTO TRAFFIC WITH THE A/C ON THERE IS A VERY PROFOUND ODOR OF EXHAUST FUMES INSIDE THE VEHICLE. THEY STATED THERE WAS A TSB ISSUED FOR THIS VEHICLE BACK IN 2016 FOR THIS ISSUE. BUT UNFORTUNATELY EVEN THOUGH THE CAR ONLY HAS 13,800 MILES ON IT NOW, IT IS OVER THE 3 YEAR WARRANTY PERIOD AND THE EXTENDED WARRANTY WE PURCHASED FROM THEM FOR 50,000 OR FIVE YEARS WON'T COVER IT EITHER. DEALER WANTS TO CHARGE US 1,100 FOR THE REPAIRS. WHICH SHOULD HAVE BEEN COVERED EARLIER IF WE WERE TOLD BACK IN 2016 THERE WAS A TSB FOR THIS PROBLEM WHILE IT WAS STILL UNDER WARRANTY. THIS CAR MAY BE FIVE YEARS OLD BUT IT ONLY HAD 10,000 MILES WHEN IT WAS BROUGHT IN THE FIRST TIME. CAR IS JUST ABOUT BRAND NEW AND THEY WANT US TO PAY FOR REPAIRS ON A NEW VEHICLE THAT HAS A DEFECTIVE EXHAUST SYSTEM.

THE DRIVER DOOR AJAR WARNING LIGHT REMAINS ON EVEN THOUGHT THE DOOR IS FIRMLY CLOSED. THE WARNING LIGHT PREVENTS THE DOORS TO LOCK WHILE THE CAR IS IN MOTION. WHEN THE CAR IS NOT IN MOTION AND THE WARNING LIGHT IS ON, THE KEY FOB ALARM DOES NOT ENGAGE THEREFORE INVITING CAR THEFT. THE WARNING LIGHT ISSUE BEGAN WHEN THE ODOMETER REACHED APPROXIMATELY 56,000 MILES.

MY WIFE DROVE OUR EXPLORER TO FT. WAYNE IN.(APRROX.20 MI.) TO GO SHOPPING. WHEN SHE GOT BACK INTO THE VEHICLE TO LEAVE PARKING LOT SHE WAS UNABLE TO STEER IT. SHE SAID THAT THE VEHICLE WAS MAKING NOISES WHEN SHE WOULD TURN THE STEERING WHEEL. MESSAGE CAME UP AS TRACTION CONTROL FAILURE AND TO PULL OF THE ROAD IMMEDIATELY. I HAD TO DRIVE OVER IN ANOTHER VEHICLE TO BRING THE VEHICLE HOME. IT TOOK EVERY EFFORT I HAD TO CONTROL THE VEHICLE HOME TO THE LOCAL FORD DEALER. THE FORD DEALERSHIP REPLACED THE STEERING GEAR ASSEMBLY FOR A TOTAL COST OF 1603.06$. THE VEHICLE ONLY HAS 61K MILES

2014 FORD EXPLORER SPORT. ON AUGUST 12 AFTER DRIVING @ 1 HOUR, I BRIEFLY TURNED THE VEHICLE OFF. RESTARTED THE CAR WITHIN 5 MINUTES TO BACK INTO MY GARAGE AND RECEIVED A "STEERING ASSIST FAULT" WARNING AND THE STEERING WHEEL SEIZED. TURNED THE VEHICLE OFF AGAIN, LET IT COOL A WHILE, THEN WAS ABLE TO BACK IT INTO THE GARAGE. THE FAILURE MILEAGE WAS 46,022. THIS WAS THE 2ND TIME THE STEERING FAILED WITH THE FIRST INSTANCE ON AUG 2, 2018. THE VEHICLE WAS TAKEN TO MARIN FORD AUG 28 (6995 REDWOOD BLVD, NOVATO, CA 94945 (415-914-1118) WHERE IT WAS DETERMINED THE ELECTRONIC POWER STEERING (EPAS) UNIT NEEDS TO BE REPLACED WITH @ COST OF $2500. THE MARIN FORD SERVICE ADVISOR, ROGER, INDICATED HE CONTACTED FORD AND WAS TOLD THIS WOULD BE COVERED UNDER WARRANTY OR BY ANY RECALL. UPON RESEARCHING THIS ISSUE, IT APPEARS IT IS NOT UNCOMMON, CERTAINLY FOR OLDER MODEL EXPLORERS AND OTHER FORD VEHICLES WITH EPAS STEERING. IT SEEMS THERE MAY BE A KNOWN HEATING PROBLEM AFFECTING THE EPAS THERMAL CONNECTORS THAT FORD HAS TAKING SOME EFFORTS TO MITIGATE, BUT NOT CORRECT (HEAT SHIELDING, AIR CHANNELING, ETC). SEE LINKS FOR OTHER INFO. HTTPS://WWW.YOUTUBE.COM/WATCH?V=SZHMXWCP9FO HTTP://WWW.CARPROBLEMZOO.COM/FORD/EXPLORER/LOSE-POWER-STEERING-PROBLEMS.PHP

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (AUTONATION FORD ARLINGTON, 1400 I-20 W, ARLINGTON, TX 76017, (817) 200-4503) WHERE IT WAS DIAGNOSED THAT THE WIRE HARNESSES FOR THE REAR DRIVER AND PASSENGER SEATS NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 60,000.

FORD EXPLORER LOOSES POWER STEERING. 2014 FORD EXPLORER LOOSES POWER STEERING WHILE DRIVING. SEVERAL CODES ARE GENERATED. THESE CODES MATCH THE CODES AND PROBLEMS WITH THE 2011-2013 FORD STEERING MODULES. I HAD IT HAPPEN WHILE DRIVING ON THE HIGHWAY WITH SAGNIFICANT LOSS OF STEERING CONTROL. I CONTACTED FORD AND THEY SAID THERE IS NOTHING THEY CAN DO. IV ATTACHED A PICTURE OF THE DIAGNOSTICS SCREEN FROM FORD.

WE ARE EXPERIENCING ABNORMAL AND EXTENSIVE EXHAUST FUMES IN THE CAB. WE HAD A LOCAL DEALER PERFORM THE NO CHARGE SERVICE OFFER BY FORD TO SEAL THE CABIN AND REPROGRAM THE AIR CONDITIONER BUT WE SOON REALIZED THIS DID NOT RESOLVE THE ISSUE. WE SCHEDULED TO HAVE THE VEHICLE INSPECTED AGAIN. WE RECEIVED A MESSAGE (WE HAVE A RECORDING) FROM THE SERVICE DEPARTMENT MANAGER THAT THERE WAS DEFINITELY AN ISSUE OF EXHAUST BEING PULLED INTO THE CABIN THAT THEY COULD NOT EXPLAIN. THEY SAID THEY WOULD CALL FORD FOR DIRECTION. THEY THEN CONTACTED US TO SAY THAT FORD TOLD THEM THIS IS NORMAL WHICH IS A CLEAR CONTRADICTION THAT IS HARD TO ACCEPT AS A CONCLUSION. MY WIFE WILL NO LONGER RIDE IN THE VEHICLE DUE TO THE SERIOUS AFFECTS FROM THE INTENSE FUMES DURING ACCELERATION. SHOULD I SEEK LEGAL REPRESENTATION? THERE IS A DEFINITE DISCREPANCY IN THE RESPONSE FROM THE TWO PARTIES.

THE PLASTIC COVERING ON THE DRIVERS SIDE WINDOW PILLAR FLEW OFF WHILE GOING THROUGH AN AUTOMATED CAR WASH. AFTER INSPECTING THE PASSENGER SIDE I NOTICED IT IS LOOSE ALSO AND WILL PROBABLY FLY OFF AT SOME POINT ALSO.

EXHAUST FUMES IN CABIN AREA, AFTER TAKING IT TO FORD DEALER FOR THEIR "UPDATE" THIS HAPPENS UNDER MODERATE ACCELERATION, HAS A NASTY ODOR AND HAS CAUSED ME TO HAVE A HEADACHE AT TIMES

AFTER ACCELERATING TO HIGHWAY SPEEDS I GET EXHAUST ODORS. MUST NOTICED WHEN REAR AC IS ON.