2011 FORD EXPLORER Complaints

Referencing Recall 24V031: A and B Pillar trim clips fail and cause cover to fly off while driving. * Puts driver and others at risk by part releasing from clips and flying off while driving. * I just lost my 4th one and have been waiting for parts at Corning Ford (530-824-5434) to fix this issue since August of 2024 when we originally took the vehicle in for repair. * After viewing my other cover, it is also near detaching and flying off without warning. * I feel the lack of attention and available parts for this recall is causing unnecessary risk to drivers and others on the road. PLEASE TAKE ACTION IN THAT FORD MOTOR COMPANY COMPLETES THIS RECALL AND FIXES OUR VEHICLE.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the exterior A-pillar Trim detached. No warning light was illuminated. The local dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

In the 2021 Ford Explorer there are multiple leaks due to rain / water damage. The back of the trunk has a leak that has water running down the side into the third row seat it causes rust on to the spare tire, it’s causes fog to be on the inside of the car causing issues to see. There is also leaking in the front of the car that comes out through the light unit above all electric panel. This leaking is causing the ceiling lights to have issues, drips into the dashboard with all the electrical items causing the unit to short, which is where the rear camera display occurs.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70-72 MPH, the contact heard an abnormal popping sound, and the driver's side windshield exterior A-Pillar trim separated and flew off. Additionally, the contact stated that the passenger's side windshield exterior A-Pillar trim had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehilce was taken to the local dealer where the exterior A-pillar trim was removed. The vehilce was not repaired due to parts being backordered. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Power windows and power mirror buttons stopped working and then “Service power steering now” message came on and the steering wheel is locked and very hard to turn. The electrical wiring for the windows run through the power steering gear. The vehicle has not been inspected or repaired

Burnt exhaust smell in cabin after hard acceleration. The smell is overwhelmingly bad causing nose and eye burning and coughing. To remedy the smell the windows have to be rolled down to air out the cabin.

On or around December 15 while driving I lost the ability to steer the car without using considerable strength

I was on the highway and my whole steering went out and I bought the vehicle 2 years ago and learned today there was a recall in the steering gear and I need to know what I can do because I have 3 children one with down syndrome and we need to have a vehicle that is safe Please help.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off the vehicle. The contact stated that shortly afterwards, the passenger's side windshield trim fractured. The vehicle was taken to an independent mechanic and the passenger's side trim was reattached. The contact stated that due to the wind, the failure reoccurred. The contact applied tape to the area to hold the windshield trim in place. In addition, the vehicle was taken to the dealer however, the contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V31000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown. Parts distribution disconnect.