2014 FORD EXPLORER Complaints

IN DEC 2016, MY CAR BEGAN EXPERIENCING EXHAUST FUMES IN THE INTERIOR. IT PROGRESSIVELY GOT WORSE TO THE POINT WHERE I EXPERIENCED HEADACHES DRIVING IT. I TOOK IT IN FOR SERVICE AT SANTA MARGARITA FORD IN RANCHO SANTA MARGARITA, CA. INITIALLY THEY COULD NOT FIND AN ISSUE, SAID IT MIGHT BE EXHAUST FUMES COMING THRU THE WINDOWS. A SECOND VISIT PROVED THERE WAS AN ODOR WHILE DRIVING AND THEY ATTEMPTED A FIX BUT THE ODOR PERSISTED. THE SERVICE MANAGER CLAIMED IT WAS NOT A COVERED DEFECT AND WAS A RESULT OF BODY DAMAGE OR DEFECTS. MY CAR HAS NEVER BEEN IN AN ACCIDENT OF ANY KIND. I ASKED THEM TO REVIEW AGAIN AND SPEAK TO SOMEONE AT FORD. THEY PROCEEDED TO "FIX" BODY SEAL ISSUES WHICH WAS EXTREMELY CONCERNING THAT MY VEHICLE'S SEAL OR WELDS WOULD FAIL. THE ODORS STILL PERSISTED ALTHOUGH NOT AS STRONG. A 4TH VISIT CONCLUDED WITH REPLACING EXHAUST COMPONENTS. WHEN I PURCHASED THE VEHICLE, I ALSO BOUGHT THE EXTENDED MAINTENANCE AND WHOLE CAR WARRANTY. I WAS CHARGED AT LEAST 1 DEDUCTIBLE AND WAS WITHOUT MY CAR FOR 2 WEEKS WHILE THE DEALER CONTINUED TO WORK THRU WARRANTY COVERAGE ISSUES AND REPAIRING THE CAR. I NOW READ THAT THIS IS A VERY PREVALENT ISSUE WITH THIS MODEL. AT A MINIMUM HOW DO I RECOVER MY DEDUCTIBLE PAYMENTS FOR REPAIRS?? AND HOW AM I ASSURED THIS REPAIR WAS DONE CORRECTLY NOW THAT THE ISSUE HAS BEEN VERIFIED IN THOUSANDS OF OTHER SIMILAR CARS?

EXHAUST SMELL IN CABIN. WE EXPERIENCE A STRONG ODOR IN THE CABIN WHEN ACCELERATING, TYPICALLY WHILE GETTING ONTO A HIGHWAY OR PASSING. IT MAKES NO DIFFERENCE IF THE WINDOWS ARE OPEN OR THE AC IS ON. WE DON'T DRIVE THIS VEHICLE VERY MUCH TO DATE WE HAVE 28000 MILES ON IT.

PURCHASED A 2014 FORD EXPLORER IN FEBRUARY 2014, AND WITHIN WEEKS OF OWNING THE VEHICLE I STARTED TO NOTICE A FOUL SMELL ENTERING THE CABIN IMMEDIATELY AFTER ACCELERATION. IF ACCELERATION OCCURS QUICKLY, WITH A HIGHER THEN NORMAL RPM OCCURRING, THE SMELL BECOMES WORSE. ON THREE SEPARATE OCCASIONS, I HAVE TAKEN THE VEHICLE TO MAC HAIK FORD IN HOUSTON FOR REPAIR. THE FIRST TWO VISITS WERE WERE NON-PRODUCTIVE, AS THE DEALERSHIP CLAIMED THEY COULD NOT REPRODUCE THE ISSUE. ON THE THIRD VISIT, I ASKED THAT THEY TECHNICIAN GO ON A TEST DRIVE WITH ME IN THE CAR. THIS VISIT FINALLY RESULTED IN AN ADMISSION FROM THE TECHNICIAN THAT HE COULD ALSO SMELL THE ODOR, AND THEY AGREED TO KEEP THE VEHICLE AND IDENTIFY THE SOURCE OF THE ISSUE. AFTER A FEW DAYS, I WAS TOLD THAT THE ISSUE HAD BEEN CORRECTED BY ADDING AN ADDITIONAL VENT LINE TOWARDS THE REAR OF THE VEHICLE. WITHIN HOURS OF HAVING THE VEHICLE BACK, IT HAD BECOME OBVIOUS THAT A PERMANENT FIX WAS NOT INSTALLED, AND THE ODOR INSIDE THE CABIN HAS CONTINUED TO OCCUR REGULARLY OVER THE PAST THREE YEARS.

EXPERIENCE EXHAUST FUMES IN THE CABIN WHEN THE A/C IS ON AND YOU ACCELERATE, SPECIFICALLY WHEN ENTERING A FREEWAY ON AN "ON RAMP". WE HAVE HAD THIS LOOKED INTO ON 3 SEPARATE OCCASIONS BY FORD DEALERS. THE VEHICLE HAS BEEN SEALED AND TESTED WITH SMOKE AND THE EXHAUST HAS BEEN REPLACED AND WE ARE STILL EXPERIENCING THE PROBLEM. THE CABIN FILLS WITH EXHAUST FUMES AND YOU HAVE TO ROLL DOWN THE WINDOW IN ORDER TO GET RID OF IT. IT SEEMS TO OCCUR WHEN THE A/C IS ON. WE HAVE RESPONDED TO ALL RECALL PAPERWORK. WE HAVE NOT BEEN ABLE TO GET FORD TO TAKE OWNERSHIP OF THIS PROBLEM AND COMPLETELY FIX IT. WE DO HAVE DOCUMENTS AVAILABLE SHOULD YOU REQUIRE THEM.

VERY BAD EXHAUST SMELL IN THE CAB OF 2014 FORD EXPLORER XLT DURING ACCELERATION.

VEHICLE WAS PURCHASED IN JAN 2014....WITHIN A SHORT TIME, I NOTICED A STRONG EXHAUST SMELL WHEN RAPIDLY ACCELERATING (@ 3500+ RPM). I ENSURED THE OUTSIDE AIR VENTS WERE CLOSED, BUT THE ODOR PERSISTED DURING ACCELERATION. SINCE THE VEHICLE WAS DRIVEN MOSTLY IN TOWN, I DIDN'T PAY MUCH ATTENTION. IN FEB 2015, I WAS DIAGNOSED WITH THROAT & LYMPH NODE CANCER IN THE NECK. TREATMENT CONSISTING OF SURGERY, RADIATION AND CHEMO AFFECTED MY SENSE OF SMELL (& TASTE). I FOCUSED ON IMPROVING MY HEALTH AND DIDN'T WORRY ABOUT THE SMELL.....CHOOSING TO BELIEVE FORD WOULD NOTIFY ME OF A RECALL. SINCE THIS HASN'T HAPPENED, IM FILING A COMPLAINT. MY CONCERN IS THAT THE SMELL CONTINUES. MY OTHER CONCERN IS THAT I'VE NEVER BEEN A TOBACCO USER, AND MY CANCER IS HPG IN ORIGIN (MEANING IT CAME FROM ENVIRONMENTAL TOXINS OR SOME NON TOBACCO SOURCE). IT MAKES ME QUESTION HOW THE EXPOSURE TO THE EXHAUST IMPACTED MY HEALTH. (& IF IT IS SETTING ME UP FOR A RELAPSE)

WHILE THE ENGINE IS ON , I SMELL AN EGG TYPE OF SMELL. VISITED A FORD DEALER AND THEY SAID CHANGE THE INSIDE CABIN AIR FILTER. WORKED FOR A WHILE BUT SMELL RETURNED. CAN SMELL AFTER THE VEHICLE IS TURNED OFF.

REPORTED EXHAUST FUMES IN CABIN UNDER VARIOUS CONDITIONS FEBRUARY 2017. WENT TO LOCAL FORD DEALER AND HAD 'REPAIRS' MADE TO CORRECT THE PROBLEM AT THAT TIME AT A COST OF NEARLY $600. UNFORTUNATELY, THE PROBLEM STILL EXISTS AND IT APPEARS TO BE A SIMILAR ISSUE TO THAT BEING REPORTED IN POLICE EQUIPED VEHICLES..

DURING ACCELERATION, THERE IS A BURNT/EXHAUST ODOR ENTERING THE PASSENGER CABIN. I HAVE TAKEN IT IN TO MY FORD DEALER SEVERAL TIMES, BUT THEY CAN'T SEEM TO FIX THE PROBLEM EVEN WHEN THEY FOLLOW THE TSB. IT IS MAKES FEEL ME ILL AND I AM AFRAID TO DRIVE THE VEHICLE.

STRONG SMELL OF EXHAUST FUMES WHEN EXCELLERATING HARD FROM A STOP OR FROM ANY SPEED AND EXCELLERATION IS CONTINUED FOR AT LEAST 20 TO 30 SEC.