2014 FORD EXPLORER Complaints

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE THE CONTACT'S SON WAS DRIVING 55 MPH, THE POWER STEERING FAILED. IN ADDITION, THE "STEERING LOSS STOP SAFELY" AND "SERVICE ADVANCE TRAC" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY (POWER STEERING RACK) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-12267703. THE MANUFACTURER DECLINED TO ASSIST THE CONTACT SINCE THE VEHICLE WAS OUTSIDE OF THE 36 MONTH OR 36,000 MILE WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 42,988.....UPDATED 06/21/17 *BF UPDATED 09/15/2017*JS

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LOCK PROPERLY. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE CONTACT INFORMED THE MANUFACTURER WHO REQUESTED THAT THE VEHICLE RECEIVE A SECOND DIAGNOSTIC, WHICH RENDERED THE SAME RESULTS. THE VEHICLE WAS NOT REPAIRED. WHILE ATTEMPTING TO LEAVE AN AUTO SHOP, THE POWER STEERING FAILED. THE CONTACT WAS UNABLE TO REACTIVATE THE POWER STEERING AND HAD THE VEHICLE TOWED TO HER HOME. THE CONTACT INFORMED THE DEALER OF THE FAILURE, BUT COULD NOT DRIVE TO THE DEALER DUE TO THE POWER STEERING FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED CASE NUMBER: 12284176. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. ON SEVERAL OCCASIONS, THE CONTACT SMELLED A FUEL ODOR THROUGHOUT THE VEHICLE. WHEN THE AIR CONDITIONER OR HEATER WAS ACTIVATED, THE FUEL ODOR INTENSIFIED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE RESULTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,800.

MY CAR SMELLS LIKE ROTTEN EGGS WHEN AC TURNED ON OR WHEN WINDOWS DOWN AND AIR ON LOW. THIS HAPPENS TYPICALLY WHILE DRIVING ON THE FREEWAY. I BROUGHT MY CAR INTO SERRAMONTE FORD IN COLMA ON DECEMBER 7, 2015. THEY COULDN'T REPLICATE THE PROBLEM. I ALSO HAD A BLACK GREESE LEAK. HAD TO HAVE MY TRANSFER CASE REPLACED AT 64K MILES???

THIS CAR CANNOT EXCEED 3000-3500 RPM. IF I EXCEED IT, A STRONG EXHAUST STINKING SMELL COMES THROUGH THE A/C-VENTILATION SYSTEM. IT SEEMS LIKE THE EXHAUST FUMES GO DIRECTLY TO THE A/C SYSTEM.

WHILE ACCELERATING, A SMELL OF EXHAUST ENTERS THE CABIN. TYPICALLY HAPPENS DURING HEAVY ACCELERATION, FOR EXAMPLE, WHILE ENTERING A HIGHWAY. OTHER REPORTS HAVE INDICATED HIGH LEVELS OF CARBON MONOXIDE PRESENT WHEN ODOR IS DETECTABLE.

10 YEAR OLD SON IN HOSPITAL WITH ELEVATED LEVELS OF CARBON MONOXIDE. BLOOD WORK SHOWED A LEVEL OF 2. THIS WAS AFTER TRAVELING FOR 1 HOUR IN THE THIRD ROW SEAT OF THE CAR.

VEHICLE WAS PURCHASED IN APRIL 2014 WITH A LITTLE OVER 500 MILES. THE VEHICLE NOW HAS APPROXIMATELY 33,900 MILES. A COUPLE WEEKS AGO WE NOTICED A SQUEAKING NOISE WHEN THE STEERING WHEEL WAS TURNED EITHER WAY WHILE MOVING AND WHILE NOT MOVING. I CALLED ON 4-25 FOR APPOINTMENT ON 4-27. THE VEHICLE WAS LOOKED OVER AND I RECEIVED A CALL ON 4-28 STATING THE STEERING GEAR BOX WAS BAD AND NEED REPLACED. I WAS THEN TOLD MY WARRANTY HAD EXPIRED ON 4-17 AND THAT THEY WOULD NOT COVER THE BILL OF $1738. I DID RESEARCH AND THERE WERE SIMILAR ISSUES WITH THIS YEAR VEHICLE AS WELL AS RECALLS ON THIS SAME VEHICLE 2011-2013. SOUNDS TO ME LIKE FORD HAS NOT FIXED THE ISSUE AND SHOULD COVER THESE RIDICULOUS COSTS TO THOSE THAT HAVE HAD THEM. I SHOULD NOT HAVE TO WORRY ABOUT THESE TYPES OF THINGS ON SUCH A LOW MILEAGE VEHICLE. FORD WILL PROBABLY BE LOSING OUR CONTINUED BUSINESS.

DRIVER'S DOOR AJAR WARNING IS ACTIVATED AND NO DOOR IS AJAR. THIS VEHICLE IS EQUIPPED WITH AUTOMATIC LOCKING DOORS, WHICH DO NOT LOCK AS A RESULT. I AM AWARE THAT FORD HAS BEEN GIVEN A PASS ON RECALLS FOR THIS BUT THIS IS A PROBLEM KNOWN TO FORD SINCE 2011. I BELIEVE FORD SHOULD BE REQUIRED TO MAKE REPAIRS, EVEN AFTER THE NEW CAR WARRANTY IS EXPIRED.THIS IS AN OBVIOUS MFG DEFECT, AND THE MFG SHOULD BE ACCOUNTABLE FOR THE LIFE OF THE VEHICLE. I IMAGINE FORD HAS BEEN GIVEN A PASS ON RECALLS BECAUSE THEY NEGOTIATED A DEAL, AND PROBABLY INDICATED THEY WOULD REPAIR ALL REPORTED DEFECTS RATHER THAN HAVE A COMPLETE RECALL OF ALL MODELS USING THIS SAME WARNING SYSTEM, WITH THE SAME PARTS. THE LOCAL DEALER TOLD ME FORD WILL REPAIR AS NECESSARY FOR CARS UNDER WARRANTY, BUT NOT AFTER WARRANTY PERIOD. THIS DEFECT AFFECTS SEVERAL MODELS OF FORD VEHICLES, FOR SEVERAL KNOWN YEARS, AND FORD SHOULD BE REQUIRED TO REPLACE THE DEFECT, FOR ALL MODELS, FOR ALL YEARS, AS LONG AS THE PROBLEM MANIFESTS ITSELF IN OPERATING VEHICLES MANUFACTURED BY FORD.TO MY KNOWLEDGE, THERE HAVE BEEN MORE THAN 2700 SIMILAR COMPLAINTS, AND MORE THAN 33,000 WARRANTY CLAIMS.THAT'S OVER 35,000 KNOWN DEFECTIVE VEHICLES, WHICH DOES NOT INCLUDE THOS THAT OWNERS HAVE SIMPLY HAD REPAIRED WITHPOUT COMPLAINT.

THE ELECTRIC MOONROOF STOPPED WORKING AND WOULD NOT OPEN. THE SUN SHADE WOULD PARTIALLY CLOSE. WE CHANGED THE FUSE BUT THE MOONROOF STILL WOULD NOT WORK. SO WERE LEAVING IT ALONE UNTIL THE WEATHER WARMED UP. THIS MORNING I WENT OUT TO GO TO WORK AND MY MOONROOF WAS STANDING OPEN AND MY CAR WAS STANDING IN WATER AND LEAVES. NO ONE HAD DRIVEN THE CAR IN 3 DAYS. I AM A 50+ YEAR OLD FEMALE AND TRY TO BE VERY PARTICULAR WITH MY VEHICLE. I RARELY USE THE MOONROOF ITSELF, BUT I DO OPEN THE SUN SHIELD AT TIMES IN THE PAST. I DO NOT KNOW HOW THE MOONROOF OPENED, IF THERE WAS A POWER SURGE OR WHAT??? I HAVE SEARCHED THE INTERNET THIS MORNING AND FOUND THIS HAD HAPPENED TO OTHER INDIVIDUALS.