2011 FORD EXPLORER Complaints

The contact owns a 2011 Ford Explorer. The contact stated that while his fiancé was driving 45 MPH, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The "Service Power Steering" message was displayed. The driver was able to pull over to the shoulder of the roadway, where the failure persisted. The contact stated that the advance-trac and traction control warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

I have a vehicle recall on the Electronic Power Steering System for my Ford Explorer that my dealership is refusing to fix. They allegedly fixed it once but it is not working and is extremely dangerous. Ford says this: What I show for the EPAS steering, it's recall 14S06C. I show that this recall was performed for this VIN on April 6th, 2015 Please assist thank you!

The rack and pinion has gone out on my 2011 ford explorer limited. It is available for inspection. My safety was at risk, it went out when I pulled out of a gas station after getting gas causing me to almost crash into another car. Dealerships claim to not be able to replicate the issue even though other 2011 models have a recall for this specific issue. We have attempted multiple times to have it repaired at multiple Ford dealerships. Before it completely went out, the steering would stick for a second sometimes then continue working like normal. After it completely went out a warning light appeared on the dash that states “Power Steering Assist Fault” and now the car will not steer with power steering.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the front windshield trim on the driver’s and the passenger’s side trims detached. The contact stated that due to the failure when it rained, the water filled up in the floorboard of the vehicle. The dealer was made aware of the failure; however, the contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 100,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact stated while driving at approximately 30 MPH, the steering wheel became difficult to turn. The contact pulled over and stopped, turned off and restarted the vehicle several times, and the steering functionality returned. The contact stated no warning light was illuminated. The contact stated that the failure was an intermittent failure and the vehicle had been taken to a local dealer to be diagnosed. The dealer determined that the steering module and steering gear needed to be replaced. The contact researched online and related the failure to Customer Satisfaction Program: 15N01 EPAS Power Steering Efforts (Steering). However, the contact was informed by the dealer that the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 91,260.

Pursuant to the attached pdf file this relates to component parts of the air bag system. When these connections fail or have an issue it disables all of the safety features in the vehicle related to the air bag system and will prevent airbag deployment or any operation in a crash. This has been an issue since we purchased the car used with around 35,000 miles on it. Multiple repair attempts have failed. At 61,000 mile I was told that they would have to replace the connections but since it was more than 60,000 miles the cost of that repair would be out of my pocket as they would no longer honor any warranty coverage. Ford customer service in Dearborn agreed with that assessment. The cost estimate at that time was given at a minimum of $3000.00 dollars. This issue remains unresolved to this day and time as I have tried to appeal that decision and while I have tried to find an independent repair shop that would do this work. To date no independent shop will do this as it effects a safety system. At a 100,000+ miles now I am transporting my grandchildren in this car without the benefit of an operating airbag system due to Ford's continued failures.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact stated that the son was driving and accelerating from a stop light the power steering suddenly failed causing the vehicle to "jerk" to the right. During the failure, the "power steering" warning light was illuminated. The contact stated that the failure had occurred on multiple occasions. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed that the VIN was not included in the NHTSA Campaign Number: 14V286000(STEERING). The contact indicated that the vehicle had experienced that same failure listed in the recall. The local dealer was not yet contacted. The failure mileage was 226,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed around a curb, the power steering had failed and the steering wheel had become difficult to steer. In addition, the contact had crashed under a bridge and the front passenger side tire had blown. The "power steering service now", "terrain management system fault", and "service advanced trac" warning lights were illuminated. During the crash, there was a 4-year-old seated in the rear of the seat. No injuries were sustained. No police report was filed. The vehicle was towed to the residents where the tire was replaced. The vehicle was taken to a local dealer where it was diagnosed that the failure was related to an unidentified recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver’s and passenger’s side front windshield exterior A-pillar trims detached and flew off the vehicle. In addition, the contact stated that the failure had started two years ago, and the vehicle was taken to the dealer several times; however, the vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 96,000. Parts distribution disconnect.