2002 FORD EXPLORER Complaints

View complaints related to 2002 FORD EXPLORER. The complaints found here are submitted by actual consumers with first hand experience. There are more than 3,320 complaints submitted for the 2002 FORD EXPLORER. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2002 FORD EXPLORER
    - NAMPA, ID

    VEHICLE LEAKS TRANSMISSION FLUID FROM WHAT A APPEARS TOBE THE TRANS BELL HOUSING AND WAS TOLD BY EXPERTS AFTER TAKING VEHICLE TO INVESTIGATE,MAIN SEAL TRANNY DAMAGED AND TRANS NEEDS TOBE PULLED,COSTING HUNDREDS TO FIX.WAS IN FIRST ACCIDENT IN 30YRS BECAUSE TRANNY WOULD NOT ENGAGE,SHIFT TO PROPER TORQUE FOR SPEED WHEN NEEDED.CAUSING SLUGGISH LATE SHIFT TO ALMOST STOP,AND CAUSING CRASH. CAN YOU HELP?.................ANYONE? THANKYOU!

    Source: NHTSA WEB SITE
  • 2002 FORD EXPLORER
    - MCCARLEY, MS

    TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT ILLUMINATED WHILE THE DOORS WERE CLOSED. AS A RESULT, THE BATTERY BECAME INOPERABLE DUE TO THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 155,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 FORD EXPLORER
    - POQUOSON, VA

    AROUND 1015AM ON SATURDAY JULY 25, 2015, I WAS IN THE PROCESS OF ATTACHING MY BOAT TRAILER TO THE HITCH. AFTER OPENING MY DRIVERS DOOR SEVERAL TIMES, CHECKING ON THE HITCH POSITION, I PUT MY VEHICLE IN PARK, GOT OUT, SHUT THE DOOR, AND THEN HEARD A LOUD SOUND THAT SOUNDED LIKE A GUNSHOT. I TURNED AROUND AND SAW THAT MY DRIVERS SIDE CURTAIN AIRBAGS HAD DEPLOYED FOR NO REASON AT ALL. THE LEFT REAR SEAT AIRBAG ALSO DEPLOYED. THE VEHICLE WAS NOT MOVING AND DID NOT SUFFER ANY SIDE IMPACT WHATSOEVER. I BELIEVE THIS IS A SAFETY DEFECT DUE TO THE HAZARDOUS CONDITION THAT IT COULD CREATE IF A DRIVER IS DRIVING AND IT INFLATES FOR NO REASON AT ALL. THIS COULD POTENTIALLY CAUSE THE DRIVER TO HIT ANOTHER VEHICLE OR GO OFF THE ROAD AND POTENTIALLY KILL SOMEONE. I KNOW OF TWO OTHER CASES FILES ON CARCOMPLAINTS.COM OF THIS SAME ISSUE.

    Source: NHTSA WEB SITE
  • 2002 FORD EXPLORER
    - UNION CITY, MI

    INSPECTION FOUND BOTH REAR COIL SPRINGS BROKE AND DRIVER FRONT COIL SPRING ALSO BROKE. 3 BROKEN SPRINGS. NEVER HEARD OF SPRING BREAKING, EVER. SEEMS TO BE A PROBLEM WITH FORD EXPLOYERS

    Source: NHTSA WEB SITE
  • 2002 FORD EXPLORER
    - SHOEMAKERSVILLE, PA

    TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING LESS THAN 5 MPH, THE VEHICLE'S THROTTLE BECAME STUCK WITHOUT WARNING WHICH CAUSED THE VEHICLE TO ACCELERATE TO A SPEED ABOVE 40 MPH. THE VEHICLE CRASHED THRU A FENCE AND INTO THE REAR OF A MOTOR HOME CAUSING THE FRONT DRIVER'S SIDE TIRE TO FRACTURE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V399000 (VEHICLE SPEED CONTROL). THE CONTACT SUSTAINED WHIPLASH, NECK AND BACK PAINS FROM THE FAILURE. A POLICE INCIDENT REPORT WAS FILED AND THE VEHICLE WAS TO BE TOWED TO A YARD UNTIL IT WOULD BE ABLE TO GET INSPECTED AND DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 194,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 FORD EXPLORER
    - SHOEMAKERSVILLE, PA

    WAS DRIVING ON PRIVATE PARKING LOT AT 10 MPH WHEN GAS PEDAL SLAMMED TO THE FLOOR LOCKED AND ACCELERATED VEHICLE TO APPROX. 35 MPH AND CAREENED THROUGH 6FT CHAIN LINK FENCE ONTO RV DEALERSHIP LOT AND CRASHED INTO A MOTORHOME. ENTIRE WHEEL AND HOUSING RIPPED FROM THE CAR, PERSONAL INJURIES SUSTAINED

    Source: NHTSA WEB SITE
  • 2002 FORD EXPLORER
    - PATTERSON, NJ

    TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE TRANSMISSION SHIFTED FROM THIRD GEAR TO FOURTH GEAR INDEPENDENTLY AND THE VEHICLE DECELERATED. THE VEHICLE MADE AN ABNORMAL NOISE AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE TRANSMISSION WAS BURNED OUT AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, A SNAPPING SOUND EMITTED FROM THE VEHICLE AND THE STEERING WHEEL BECAME HARD TO TURN. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING PUMP WAS DEFECTIVE WHICH PREVENTED IT FROM HOLDING THE FLUID DAMAGING THE ANTI-BRAKES SYSTEM. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 144,000. THE VIN WAS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 FORD EXPLORER
    - GRAND TERRACE, CA

    TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THERE WAS AN ELECTRICAL FIRE IN A WIRING HARNESS LEADING TO THE FUSE PANEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, HOWEVER, THE CONTACT WAS NOT OFFERED A REMEDY FOR THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 FORD EXPLORER
    - LEVITTOWN, PA

    WHILE DRIVING ON PAVED HIGHWAY(CLEAR, DRY DAY) A HISSING SOUND WAS COMING FROM THE STEERING COLUMN. AFTER MAKING A LEFT TURN ONTO ANOTHER PAVED HIGHWAY, THE HISSING NOISE INCREASED, THEN WAS FOLLOWED IMMEDIATELY BY THE SPONTANEOUS DEPLOYMENT OF THE DRIVER'S SIDE AIR BAG, PRIOR TO ANY IMPACT. THE OBSTRUCTION OF THE DEPLOYED AIRBAG CREATED A COMPROMISED OR VISIONARY IMPAIRMENT FROM MY WINDSHIELD'S FIELD OF VIEW, CAUSING ME TO HAVE IMPACT WITH ANOTHER VEHICLE. AFTER IMPACT OF FIRST VEHICLE, THE PASSENGER SIDE AIRBAG DEPLOYED., THEN THERE WAS A SECONDARY IMPACT WITH ANOTHER VEHICLE. IN ADDITION TO THE AIRBAG BRAKING MY NOSE, TWO PIECES OF SHRAPNEL WERE EJECTED FROM THE INSIDE OF THE DEPLOYED AIRBAG, ONE HITTING ME IN THE LEFT SIDE MID CHEST/ABDOMEN, THE OTHER TO THE DISTAL PORTION OF MY LEFT FOREARM. THE PROJECTED SHRAPNEL TORE THROUGH A DOWN COAT, SWEATER AND TWO SHIRTS CAUSING INJURY AND 2ND DEGREE BURNS TO MY CHEST/ABDOMEN AND FOREARM. THE INJURIES OF THE OTHER VEHICLES INHABITANTS ARE UNKNOWN AT THIS TIME.

    Source: NHTSA WEB SITE
  • 2002 FORD EXPLORER
    - ONEIDA, KY

    REAR PANEL HAS CRACK 2 TIMES. WE PAID 600.00$ FOR FIRST REPAIR. 3 MONTHS LATER THE REAR PANEL CRACKED AGAIN. NO CRASH OR ACCIDENT.

    Source: NHTSA WEB SITE