2014 FORD EXPLORER Complaints

IN JUNE 2016, I RECEIVED A MANUFACTURERS RECALL LETTER FOR A 2014 FORD EXPLORER. RECALL NUMBER: 16S18. INDICATING THAT THE REAR SUSPENSION TOE LINK(S) MAY FRACTURE DUE TO AN IMPROPER WELD. RESULTING IN LOSS OF STEERING CONTROL, A DIFFICULT STEERING CONDITION, OR REAR SUSPENSION NOISE WITH AN INCREASED RISK OF A CRASH. IT STATED THAT WHEN PARTS ARE AVAILABLE, FORD WILL SEND A LETTER TO INFORM US TO CONTACT OUR DEALER TO SCHEDULE REPAIR. FOUR MONTHS HAVE GONE BY WITH NO WORD FROM FORD. I CALLED THE LOCAL FORD DEALER AND ASKED ABOUT THE TIMING ON THIS PARTICULAR RECALL. DEALER INFORMED ME THAT PARTS TO FACILITATE REPAIRS WERE NOT YET AVAILABLE AND THAT THEY ANTICIPATE A LETTER TO BE SENT OUT IN JANUARY OF 2017. MY COMPLAINT IS THAT 4 TO POSSIBLY 6 MONTHS OR MORE IS NOT A TIMELY COMPLETION OF WORK ASSOCIATED WITH A RECALL THAT INVOLVES SAFETY ISSUES AS SERIOUS AS LOSS OF STEERING CONTROL. SINCE THE RECALL REPAIRS HAVE NOT BEEN TIMELY, MY SAFETY OFFICER FOR THE COMPANY I WORK FOR HAS INFORMED ME THAT MY ASSIGNED VEHICLE CAN NO LONGER BE DRIVEN UNTIL THE RECALL WORK HAS BEEN COMPLETED. THIS HAS CAUSED A MAJOR HEADACHE IN DEALING WITH THE LOGISTICS OF MY JOB AND THE NEED TO USE THAT VEHICLE FOR MY FIELD-RELATED WORK, WHERE NO OTHER VEHICLE IS READILY AVAILABLE.

STRONG ODOR OF EXHAUST FUMES ENTERING THE CABIN WHEN ACCELERATING. VERY CONCERNED WITH DIVER AND PASSENGERS SAFETY. THIS HAS BEEN OCCURRING SINCE IT WAS NEW. I TOOK IT TO THE DEALER OVER A YEAR AGO AND THEY PERFORMED A REPAIR THAT DID NOT RESOLVE THE ISSUE. THEY THEN TOLD ME FORD WAS WORKING ON A FIX AND SOMEONE WOULD CONTACT ME. I HAVE YET TO BE CONTACT AND VERY CONCERNED WITH CONSTANT EXPOSURE TO THE EXHAUST FUMES. THE NEED TO TAKE THIS SERIOUSLY AND GIVE IT A PRIORITY TO FIX THIS PROBLEM AS I SEE THERE IS A LOT OF PEOPLE COMPLAINING OF THE SAME ISSUE.

I HAVE CALLED THE DEALERSHIP NUMEROUS TIMES SINCE RECEIVING THE RECALL NOTICE AND THEY ARE UNABLE TO REPAIR THE VEHICLE FOR THE RECALL

THERE IS AN OVERBEARING ALMOST INTOXICATING SULFUR/ROTTEN EGG SMELL COMING IN THE CABIN OF THE CAR ANY TIME ACCELERATING. I GOT THIS VEHICLE NEW IN 2014 AND IT HAS BEEN DOING IT SINCE DAY ONE. AT FIRST I WROTE IT OFF AS NEW CAR OR POSSIBLY THE TURBO. BUT NOW AFTER READING THE THOUSANDS OTHERS WITH SAME PROBLEM I AM EXTREMELY CONCERNED FOR MY FAMILY'S WELL BEING. I HAVE BEEN DRIVING MY INFANT IN THIS CAR FOR TWO YEARS AND I AM VERY UPSET THAT I COULD HAVE PUT HER HEALTH AT RISK.

SUSPENSION RECALL. THERE HAS BEEN A RECALL OUT FOR OVER 3 MONTHS WHICH CAN AFFECT THE STABILITY OF THE VEHICLE AND THERE IS STILL NO FIX AVAILABLE. I HAVEN'T BEEN ABLE TO DRIVE THE CAR AND CAN'T SELL IT BECAUSE NO ONE WILL BUY IT UNTIL RECALL DONE. I HAVEN'T HAD AN INDECENT YET, BUT, I WON'T DRIVE IT BECAUSE OF THE SAFETY RISKS TO MY FAMILY.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HAVE SEEN MANY COMPLAINTS ABOUT THE FUEL VALVE ON FORD VEHICLES WITH THE CAPLESS FUEL SYSTEMS. I RECENTLY HAD A CHECK ENGINE LIGHT GO ON IN MY CAR FOR PO456 WHICH I TOOK TO THE DEALER TO HAVE THEM CHECK IT OUT BECAUSE I HAVE AN EXTENDED WARRANTY. TURNS OUT THAT THE FUEL VAPOR VALVE HAS STUCK OPEN AND NEEDS TO BE REPLACED. SADLY THIS IS AN EMISSIONS ISSUE AND NOT COVERED UNDER MY WARRANTY. I LOOKED UP ONLINE AND NOTICED THAT THIS HAPPENS A LOT TO FORD WITH THE CAPLESS FUELING SYSTEM. I BELIEVE THIS IS A MAJOR ISSUE AND THEY ARE CHARGING $250 FOR A PART THAT GOES OUT IN LESS THAN 50K MILES.

IN JUNE 2014 I NOTICED EXHAUST FUMES IN CABIN WHILE DRIVING UP HILL AND FIGURED IT WAS COMING FROM THE VEHICLE IN FRONT OF ME. ON A EARLY MORNING I ACCELERATED UP THE HILL WITH NO CARS IN FRONT OF ME I SMELLED EXHAUST FUMES IN CABIN. THEN I NOTICED MORE AND MORE UNDER HEAVY ACCELERATION THE CABIN FILLS WITH EXHAUST FUMES. (ENTERING HIGHWAY, PASSING VEHICLES AND GOING UP HILLS).

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHEN THE AIR CONDITIONER CIRCULATION MODE WAS ACTIVATED OR WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, EXHAUST FUMES EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,900. THE VIN WAS NOT AVAILABLE.