2014 FORD EXPLORER Complaints

ON SEPTEMBER 17, 2015 PICKED MY DAUGHTER UP FROM SWIM PRACTICE AT 5:50 PM THEN WE WENT TO PICK HER FRIEND UP AND WENT ON 220 TOWARDS MILL HALL TO DROP THEM OFF AT A FOOTBALL GAME, WHILE ON HIGH WAY SMELLED AN AWFUL SMELL, THOUGHT IT WAS CAR IN FRONT OF ME, WE PROCEEDED TO MILL HALL EXIT WHERE WE GOT OFF AND TOOK THEM TO CENTRAL MOUNTAIN MIDDLE SCHOOL DROPPED THEM OFF TO A FOOTBALL GAME AND PROCEEDED THROUGH PARKING LOT WHICH IS 5 MPH OR LESS AND AT APPROXIMATELY 6:16 PM MY CAR LOCKED UP SKIDDED OVER TO CURB AND HIT THAT A COUPLE TIMES AND THEN ACROSS THE PARKING LOT WHERE IT STOPPED HALF IN MIDDLE OF ROAD. I WAITED 4 HOURS FOR A TOW TRUCK WHICH AS TOWED TO FORD GARAGE, NEXT DAY STATE POLICE LOOKED AT MY CAR BEFORE ANYONE ELSE AND DEFINITELY A FAULTY LOWER CONTROL ARM WHICH SNAPPED OFF.. ON SEPTEMBER 23, 2015 FORD GARAGE CALLED SAID FORD IS NOT GOING TO PAY FOR MY CAR OR LOOK AT IT AND I NEED TO CALL INTO MY INSURANCE COMPANY. ...UPDATED 12/29/15 *BF AFTER INSPECTING THE LOWER CONTROL ARM, IT APPEARED TO BE WEAK IN THE AREA OF THE BREAK. THERE WAS DAMAGE TO THE VEHICLE AS A RESULT OF THE BREAK, BUT NO EVIDENCE TO INDICATE ANY DAMAGE PRIOR TO THE BREAK.

WE WERE DRIVING TO OUR NEW HOME FROM VISITING FAMILY AND PICKING UP THE VEHICLE. DRIVING DOWN THE INTERSTATE AT 70+ MILES AN HOUR I NOTICED THE STEERING WAS TIGHTENING UP AND SEEMED TO BE OVERCORRECTING WHEN I TRIED TO STAY IN THE LANE. FINALLY THE ADVANCE TRAC LIGHT CAME ON AND STATED THERE WAS A STEERING FAILURE. I PULLED OVER TO A REST STOP IMMEDIATELY AND TURNED OFF THE VEHICLE. WHEN I RESTARTED THE VEHICLE POWER STEERING WAS COMPLETELY GONE. CAR HAD TO BE TOWED TO NEAREST TOWN WHERE WE WERE STUCK FOR 4 DAYS. DEALERSHIP ENDED UP REPLACING THE POWER STEERING GEAR.

STEERING IS INOPERABLE. NO POWER STEERING AT ALL WHILE DRIVING. CAN NOT TURN LEFT OR RIGHT, HAVE TO PULL OVER TO BE SAFE. ERROR MESSAGE SAYS TERRAIN MANAGEMENT FAILURE AND ADVANCED TRAC SYSTEM FAILURE. DEALER REPLACED THE WHOLE POWER STEERING RACK AND RETURN MY CAR TO ME. AFTER 1 MONTH AND A HALF, LOST STEERING AGAIN ON THE ROAD. VERY DANGEROUS WHEN YOU CAN NOT TURN ON THE HIGHWAY. SAME ERROR MESSAGES, SAME PROBLEMS FOR THE SECOND TIME. MY CAR IS 2014 WITH ONLY 12000 MILES RIGHT NOW. UNBELIEVABLE!

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 75 MPH, THE VEHICLE STALLED AND THE LOW OIL PRESSURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED SEVERAL TIMES AND THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR FLOW SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. MA 10/6 UPDATED 12/21/15. *JB

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT LATER EXPERIENCED DIFFICULTIES IN MANEUVERING THE STEERING WHEEL AFTER THE VEHICLE WAS PARKED AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A CERTAIN MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS SERVICED, BUT THE REMEDY FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,625.

MY GRANDSON WENT OFF THE ROAD AT 70MPH INTO SOME PINE TREES AND COMPLETLE SEVERED THE PASSAGENS WHEEL OFF AND WINDSHIELD COMPLETLE DESTROYES ROOF DAMAGE AND BODY DAMAGE AND NO AIR BAGS DEPLOYED. I TALKE TO A CUSTOMER WHO ALSO HAD A 2014 EXPLORER THAT WAS INVOLVED IN A COLLISION AND THEIR AIR BAGS DIDN'T DEPLOY EITHER .THE DAMAGE TO MY VEHICLE WAS ON THE FRONT AND THE SIDE YET NO AIRBAGE DEPLOYED. SOMETHING IS WRONG !!! ITS A MIRACLE MY GRANDSON IS ALIVE I HAVE PICTURES.

A FEW MONTHS AFTER PURCHASING OUR 2014 EXPLORER, WE NOTICED AN EXHAUST/SULFUR ORDER IN THE PASSENGER COMPARTMENT FOLLOWING A MEDIUM ACCELERATION ENTERING AN INTERSTATE HIGHWAY. WE REPORTED THE ODOR TO THE DEALERSHIP AND TURNED THE VEHICLE IN FOR REPAIR. DEALERSHIP WAS UNABLE TO RECREATE THE ORDER SO NOTHING WAS DONE. A FEW MONTHS LATER, UNDER SIMILAR CIRCUMSTANCES, THE ODOR RETURNED. ONCE AGAIN, WE TURNED THE VEHICLE IN FOR REPAIR. THE DEALER PERFORMED A REPAIR BASED ON A TSB. A FEW MONTHS LATER, THE ODOR RETURNED AND ONCE AGAIN TURNED THE VEHICLE IN FOR REPAIR. THE DEALER PERFORMED A CONTINUATION OF THE SAME TSB. A FEW MONTHS LATER, WHILE PULLING A BOAT, THE ODOR RETURNED. ONCE AGAIN, WE TURNED THE VEHICLE IN FOR REPAIR. THE DEALER OWNER AND THE SERVICE TECH DROVE THE VEHICLE FOR SEVERAL DAYS AND WERE UNABLE TO DETECT THE SMELL. THE VERY NEXT DAY WHILE PULLING THE BOAT, THE ODOR RETURNED. THE DEALER NOW SAYS THEY DON'T WANT TO PERFORM THE LAST PART OF THE TSB BECAUSE IF THEY SEND FORD A PART THAT'S NOT DEFECTIVE, FORD WILL CHARGE THEM BACK FOR THE PART....MEANWHILE I'M STUCK DRIVING A VEHICLE THAT MAY BE PUTTING SULFUR AND/OR CARBON MONOXIDE INTO THE PASSENGER COMPARTMENT. THE DEALER WANTS ME TO BRING MY BOAT AND VEHICLE IN SO THEY CAN TEST IT WHICH ISN'T GOING TO HAPPEN BECAUSE IF THEY WRECK THE VEHICLE WITH THE BOAT, MY INSURANCE HAS TO COVER IT THROUGH THE PERMISSIVE USE CLAUSE AND MY RATES WILL GO UP.

EXHAUST FUMES ENTERING CABIN UPON ACCELERATION, SUCH AS ENTERING INTERSTATE OR PASSING ANOTHER VEHICLE.

WHEN ACCELERATING ONTO HIGHWAY, THERE IS A STRONG EXHAUST-LIKE ODOR COMING FROM THE VENTS. I HAVE TAKEN THE VEHICLE BACK TO THE DEALERSHIP AND THEY CANNOT FIND ANY REASON WHY THE ODOR WOULD BE COMING INSIDE THE VEHICLE. THIS IS EXTREMELY DISTURBING AS I ALSO HAVE MY 4 YEAR OLD INHALING THESE FUMES WHICH I BELIEVE IS CARBON MONOXIDE. THIS NEEDS TO BE CHECKED INTO BY FMC.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 60 MPH WHENATTEMPTING TO ACCELERATE OR GOING UP AN INCLINE, THE VEHICLE EMITTED A BURNING ODOR. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THAT THE FUMES LEAKING INTO THE VEHICLE MIGHT BE CAUSED BY CRACKS IN THE REAR OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150.