2000 FORD EXPLORER Complaints

TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHEN THE VEHICLE IS STARTED, THE ENGINE MAKES A LOUD RATTLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY DISCOVERED THAT THE TIMING BELT WAS OFFLINE. THE DEALER INFORMED THE CONTACT THAT THEY WERE CONDUCTING A FREE REPAIR FOR THIS FAILURE; HOWEVER, THE TIME HAD ALREADY EXPIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE NO LONGER HONORING THE REPAIR. THE FAILURE MILEAGE WAS 130,000. UPDATED 06/17/08. *LJ UPDATED 06/17/08

TL*THE CONTACT OWNS A 2000 FORD EXPLORER SPORT. SHE STATED THAT SHE HEARD A CONSTANT BEEPING NOISE. THE DEALER STATED THAT THE CONTROL PANEL CAUSED THE FAILURE AND THIS COULD RESULT IN THE AIRBAGS DEPLOYING WITHOUT WARNING. AS A RESULT, THE DEALER DISCONNECTED THE AIRBAGS. THE BEEPING NOISE CONTINUED TO OCCUR. AS OF MAY 19, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 100,000.

TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN AUGUST OF 2007. HE IMMEDIATELY CALLED THE DEALER AND WAS INFORMED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL DECEMBER OF 2007. THE DEALER ALSO STATED THAT HE DID NOT HAVE TO HAVE HIS CRUISE CONTROL SWITCH DEACTIVATED. SINCE THAT TIME, THE CONTACT HAS CALLED THE DEALER ON SEVERAL OCCASIONS AND THEY CONTINUE TO STATE THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WOULD NOT PROVIDE ANY INFORMATION REGARDING THE RECALL. THE VEHICLE HAS NOT BEEN REPAIRED. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN.

TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE APPEARED FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO A DEALER AND THEY DISCONNECTED THE VEHICLE SPEED CONTROL. THE DEALER NEVER MENTIONED IF THE SMOKE WAS DUE TO THE RECALL NOTICE THE CONTACT RECEIVED IN AUGUST OF 2007 FOR THE VEHICLE SPEED CONTROL. HE CALLED SEVERAL DEALERS DURING THAT NINE MONTH PERIOD, BUT THERE ARE STILL NO PARTS AVAILABLE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 111,000 AND FAILURE MILEAGE WAS 96,000.

PROBLEM WITH TRANSMISSION. SLIPS BETWEEN 2ND AND 3RD GEAR. OVER DRIVE LIGHT IS FLASHING. TOOK TO REPAIR SHOP AND COST $300, DID NOT FIX PROBLEM. *TR

DURING AN UP-HILL LEFT HAND TURN AT SPEED LESS THAN 10 MILES PER HOUR THE DRIVER'S SIDE SWAY BAR LINK FAILED AND BROKE WITH A LOUD BANG. A SWAY BAR LINK KIT WAS PURCHASED FROM NAPA AND REPLACED BY THE OWNER. *TR

2000 FORD EXPLORER WITH A POSSIBILITY OF A FIRE HAZARD. CONSUMER STATED THAT FORD DOES NOT HAVE THE PARTS TO REPAIR THIS PROBLEM. CONSUMER WOULD LIKE THIS PROBLEM SOLVED IN A TIMELY MANNER. *KB

A RECALL WAS ISSUED IN AUGUST 2007 FOR THE SPEED (CRUISE) CONTROL DEACTIVATION SWITCH (RECALL 05S28). IT IS NOW APRIL 2008 AND I HAVE NOT BEEN CONTACTED FOR THE REPLACEMENT PART. FORD STATED IN THEIR LETTER THAT THEIR "COMMITMENT, TOGETHER WITH FORD AND LINCOLN MERCURY DEALERS, IS TO PROVIDE YOU WITH THE HIGHEST LEVEL OF SERVICE AND SUPPORT." I THINK THAT AFTER 8 MONTHS, A "REASONABLE TIME" HAS BEEN EXCEEDED. IT HAS BECOME FRUSTRATING AND EXPENSIVE HAVING TO WAIT THIS LONG FOR A SIMPLE FIX. FORD MOTOR COMPANY HAS DISPLAYED A FAILURE TO "PROVIDE ME WITH THE HIGHEST LEVEL OF SERVICE AND SUPPORT." WHAT HAS HAPPENED IS, THAT FORD MOTOR CO. HAS FAILED TO PRODUCE ENOUGH PARTS TO SUPPORT THIS RECALL. THEY KNOW HOW MANY VEHICLES WERE POTENTIALLY COVERED WITH THIS RECALL AND SHOULD HAVE PREPARED TO REPLACE/SERVICE THIS PART IN A "REASONABLE AMOUNT OF TIME". MEANWHILE, I HAVE BEEN FORCED TO BE INCONVENIENCED AND ABSORB ADDITIONAL EXPENSE DUE TO FORD MOTOR CO.'S INCOMPETENCE AND SHORT SIGHTED. *TR

AUGUST 2007 I RECEIVED A LETTER FROM FORD MOTOR CO. NOTIFYING ME OF A DEFECT IN THE SPEED CONTROL DEACTIVATION SWITCH IN MY 2000 FORD EXPLORER. SEPTEMBER 2007 I HAD THE NEARBY DEALER DISCONNECT THE SWITCH PER NOTICE. AS OF TODAY, APRIL 16, 2008, THE SPEED CONTROL HAS NOT BEEN REPAIRED IN A "REASONABLE TIME". EACH TIME WE CALL THE DEALER, WE GET THE SAME ANSWER "THE PART HAS NOT BEEN RECEIVED YET". I'VE DRIVEN 7 MONTHS WITHOUT USE OF THE SPEED CONTROL IN MY VEHICLE. I WOULD REALLY LIKE TO KNOW WHEN FORD INTENDS TO GET THIS PART OUT TO THEIR DEALERS SO THAT THIS PROBLEM CAN BE FIXED PROPERLY. THIS IS RIDICULOUS HAVING TO WAIT THIS LONG FOR A PART THAT FORD HAS KNOWN ABOUT FOR A WHILE. *TR

TL*THE CONTACT OWNS A 2000 FORD EXPLORER. FOR THE PAST TWO MONTHS, THE CONTACT HAS EXPERIENCED ELECTRICAL FAILURE WITH HIS VEHICLE. THE INSTRUMENT PANEL AND HEADLIGHTS DO NOT ILLUMINATE, THE WINDSHIELD WIPERS WORK INTERMITTENTLY, AND THE BATTERY IS ALWAYS LOW. THE VEHICLE WAS TAKEN TO THE AUTO GARAGE, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER ON APRIL 8, 2008 AND THEY STATED THAT THE HEADLIGHT AND GLOBE WIRING WERE THE CAUSE OF THE FAILURES. THE COST OF THE REPAIR IS $800. ACCORDING TO THE MANUFACTURER, THE DEALER INFORMED THEM THAT THE FAILURE WAS NOT UNDER THE HOOD; THEREFORE, THEY WERE NOT RESPONSIBLE. THE CONTACT BELIEVES THAT HIS VEHICLE IS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V072000 (ELECTRICAL SYSTEM:FUSES AND CIRCUIT BREAKERS) AND HE DID NOT RECEIVE A RECALL NOTICE. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 100,000. UPDATED 05/19/08 *BF UPDATED 05/19/08. *JB