2011 FORD EXPLORER Complaints

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated that the vehicle was difficult to steer. The vehicle was taken to the dealer where it was diagnosed with steering gear failure. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not eligible for coverage under the Customer Satisfaction Program: EPAS - Steering Efforts program. The contact was informed that the steering gear repair needed to be completed prior to the three unrepaired recall repairs being performed. The failure mileage was approximately 107,000.

The steering rack and pinion failed causing our steering wheel to lock while driving. This was a major safety risk/hazard for my family, me, and other drivers on the road. We lost all steering capabilities, something we'd never experienced before. This could have caused an accident leading to serious bodily harm and or fatal injuries to all involved. This problem has been confirmed by a Ford Dealership. The vehicle has been inspected by a Ford Dealership service team. There were no warning lamps or messages until after the vehicle steering locked up.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering failed to function as intended. The contact stated that while reversing out of a parking area, the steering wheel was difficult to turn. The contact stated that the power steering malfunction and tire sensor warning lights were illuminated. The contact stated that the vehicle was diagnosed by an independent mechanic. The vehicle was diagnosed with a failed rack and pinion and a failed passenger's side tire sensor. The contact was informed that the rack and pinion and the passenger’s side tire sensor needed to be replaced. The vehicle was not repaired. The contact was informed of recall NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 195,468.

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 30 MPH and making a left turn, the power steering and 4WD suddenly failed, causing the steering wheel to become difficult to turn in either direction. The 4WD was independently deactivated. During the failure, the message "Service Power Steering" and "Service Power Track" were displayed. The cause of the failures was not yet determined. The manufacturer and local dealer were notified of the failures, but no assistance was offered. The failure mileage was 110,000.

Steering Fault Service Now" with no symptoms. Then, a minute later the steering locked up and ran myself and my two little kids off the road. Then when I turned my car off. I started it back up and then the steering was fine. Then 3 days later it locked up again driving down the highway. Thank God I was in the right lane and not the middle. It threw me off the road again. I'm scared to death of my explorer. I'm afraid to drive it now.

The contact owns a 2011 Ford Explorer. The contact stated that while his daughter was driving at various speeds, the engine overheated. The contact stated that the water pump was leaking, and the contact replaced the water pump himself. No warning lights were illuminated. The contact stated that the vehicle was scanned with an ODB scanner an engine overheating code was retrieved. The contact stated that the radiator cooling fan failed to turn on. The contact stated he had installed a new temperature sensor, but the vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The failure mileage was approximately 200,000.

The contact owns a 2011 Ford Explorer. The contact stated that after restarting the vehicle, the "Service Power Steering Now" message was displayed, and the steering wheel was very difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under a Manufacturer's Extended Customer Satisfaction Campaign related to the power steering malfunction. The failure mileage was 160,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving 35 MPH, the vehicle lost power steering functionality. The contact stated that the vehicle was difficult to maneuver. The power steering assist warning light was illuminated. The vehicle was towed to the residence. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving 35 MPH, the vehicle lost power steering functionality. The contact used excessive force to pull to the side of the road. The power steering failure and Service Power Steering messages were displayed. The vehicle was towed to the residence. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 114,401.

My son was on the highway and his Ford Explorer 2011 just stopped, he could have been killed! He was able to get off safely and had car towed. Our mechanic told us today it is the Water Pump leakage and we need to take to Ford. We called Ford and they said at least $5,000 to repair possibly more. This is a huge safety concern when the act can just stop dead on highway. There are no safety recalls on this water pump. My son was lucky to make it off the highway alive.