2016 FORD EXPLORER Complaints

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V3470000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 35 MPH, the steering wheel became difficult to turn to the left or to the right. The contact stopped and turned the vehicle off and restarted the vehicle, and the power steering functionality returned. The contact stated that the failure had occurred twice and during the second failure the check engine warning light illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 79,000.

When accelerating more rapidly (like getting on interstate), a burning smell will enter the cabin. It is not noticed at low speeds, nor when acceleration to high speeds happens gradually. The smell is strong and lingers for about one minute.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 24V031000 (Structure); however, the repair failed to prevent the failure shortly after the vehicle was repaired. The contact stated that while driving at various speeds, there was an abnormal sound coming from the front driver's side A-Pillar trim and the front windshield. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 119,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the dealer. The vehicle was inspected, and the contact was informed that the passenger's side exterior A-pillar trim was fractured and was removed by the dealer. The contact was then informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 45,000.

The contact owns a 2016 Ford Explorer. The contact stated that while reversing, the back-over prevention camera screen was distorted. In addition, the contact stated that the screen image was wavy and had several colors. The dealer was made aware of the failure. The contact was informed of an unknown recall with a similar failure description; however, the contact was informed that the VIN was not associated with the recall. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,929.

The contact's husband owns a 2016 Ford Explorer. The owner received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving approximately 65 MPH, there was an abnormal pounding and whistling sound coming from the windshield. The vehicle was pulled over to the side of the road and inspected by the contact and her husband, and it was observed that the driver's side exterior A-pillar trim had partially detached. The contact stated that the trim was pushed back into place. The vehicle was taken to a dealer, but the contact was informed that parts for the recall repair were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact’s husband owns a 2016 Ford Explorer. The owner received notification of NHTSA Campaign Number: 25V347000 (Structure). The contact stated that while driving at an undisclosed speed, her and her husband observed that the driver’s door trim had partially detached. The vehicle was steered to the side of the road, and tape was used to secure the driver’s door trim piece. The vehicle was taken to the dealer, and the contact was informed that parts were not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unavailable.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 21V316000 (STRUCTURE), 24V031000 (STRUCTURE), and 25V347000 (STRUCTURE). However, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the contact became aware that rainwater was leaking inside the vehicle and standing water had accumulated on the carpet. The water was leaking from the front door, the roof near the dome light, and the glove compartment. The contact was unsure of where the water was entering the vehicle. The contact stated that there was a musty odor inside the vehicle. Most recently, while driving at an undisclosed speed, there was an abnormal burnt odor inside the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the check engine warning light was constantly illuminated since the vehicle was purchased. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, the passenger’s side A-pillar trim blew off the vehicle. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); over a year ago and the parts were not available to repair the recall. The contact also received notification of NHTSA Campaign Number: 25V347000 (Structure); and parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was informed of the failure. The failure mileage was approximately 115,000.