1997 FORD EXPLORER Complaints

TURNED INTO PARKING SPACE AT LOW SPEED. WHEN BRAKES WERE APPLIED VEHICLE SURGED FORWARD AND STRUCK BUILDING TRAPPING A LADY BETWEEN VEHICLE AND BUILDING, KILLING HER. GAS WAS NOT APPLIED AT ANYTIME, YOU COULD FEEL THE ANTI-LOCK BRAKES TRYING TO ENGAGE AND THE VEHICLE COULD NOT BE STOPPED. *JB

WHILE DRIVING 1997 FORD EXPLORER XLT 4X4 V6 SOHC UPON ACCELERATION ON TO FREEWAY, THE GAS PEDDLE STUCK TO FLOOR AND WOULD NOT RELEASE. THE RESULT WAS A BLOWN ENGINE/SMALL FIRE,NO INJURIES THANK GOD, BECAUSE THE ONLY WAY TO STOP VEHICLE WAS TO PUT INTO NEUTRAL AND THEN PARK. THE FOOT BRAKE AND EMERGENCY BRAKE WERE USELESS, AND THE VEHICLE WAS REVVING AT 75 MPH AT THE TIME TILL BROUGHT TO STOP THUS BLOWING A HUGE HOLE IN WALL OF ENGINE TO THE TUNE OF $5000.00 TO FIX. FORD CLAIMED THERE WAS NOTHING WRONG WITH PEDAL AFTER DOING A DIAGNOSTIC. THIS THROTTLE WAS RECALLED A FEW YEARS AGO AND FORD CLAIMED THAT THEY FIXED IT. *NM

TIRE TREAD CAME OFF OF A MICHELIN LTX M/S P235/75R15, LEFT REAR ON A 1997 FORD EXPLORER, CAUSING VEHICLE TO LOSS CONTROL ON INTERSTATE, COMING TO REST IN THE TRAVEL LANES AND WAS STRUCK HEAD ON BY A TRACTOR TRAILER. *JB

SAFETY PROBLEM WITH BACK SEAT BELTS. WHEN ON VACATION WE HAD A SERIOUS PROBLEM THE BACK SEAT BELTS LOCKING UP SEVERAL TIMES EACH DAY. THE SEAT BELTS ON ONE OR BOTH SIDES WOULD NOT RELEASE SO THEY COULD BE APPLY AROUND 2 SMALL CHILDREN AND WE HAD TO PULL & YANK THE BELTS SEVERAL TIMES TO GET THE BELTS TO RELEASE. THE SUV WAS OFF AND THE BRAKE WAS NOT APPLY AT THE TIME OF THE PROBLEMS. THIS PROBLEM COULD DISCOURAGE SEAT BELT USEAGE. *NM

TRANSFER CASE FAILURE WHEN TRANSFERRED FROM NORMAL OPERATION TO 4 WHEEL DRIVE. IF THIS HAD HAPPENED WHILE I WAS ON THE ROAD INSTEAD OF IN FRONT OF MY HOME, I BELIEVE AN ACCIDENT MOST SURELY WOULD HAVE OCCURRED. THANK GOD I TESTED THE 4 WHEEL OPERATION BEFORE I TOOK A TRIP TO THE SNOW COUNTRY. THERE IS THE POSSIBILITY THAT THOUSANDS OF 4 WHEEL DRIVE OWNERS ARE AT RISK OF SERIOUS ACCIDENTS AND COMPLETELY IGNORANT OF THIS DANGER. *JB

I JUMPED A CAR AND GROUNDED THE CABLES ON THE BRACKET AT THE TOP OF THE ENGINE. IMMEDIATELY AFTER JUMPING THE CAR, A STRONG FUEL ODOR WAS NOTED. THE LAKE BLUFF POLICE WITNESSED THE ENTIRE EVENT. LATER THAT NIGHT AFTER DRIVING THE CAR, I NOTED A FUEL LEAK FROM THE LINES ADJACENT TO THE BRACKET. I BROUGHT THE CAR INTO MY LOCAL SHOP FOR REPAIRS. THE COINCIDENCE OF THE CAR JUMP AND FUEL LEAK MADE ME SUSPICIOUS AND I FOUND THAT MY CAR SHOULD HAVE BEEN RECALLED UNDER ID NO. 98V060000 FOR A WARNING LABEL AND NEW GROUNDING BOLT. I CALLED ED MATEO AT HIGHLAND PARK FORD IN IL AND GAVE HIM MY VIN, [XXX]. HE AGREED THAT THE CAR WAS SUBJECT TO THE RECALL AND THEY WOULD REPLACE THE FUEL LINE(S) AND INSTALL THE WARNING AND NEW GROUNDING BOLT. I PICKED UP ME CAR FROM MY LOCAL REPAIRMAN THIS MORNING AND DROPPED IT OFF WITH ED AT HIGHLAND PARK FORD. HE SAID THAT THEY WOULD TAKE CARE OF EVERYTHING UNDER THE FORD RECALL NO. 98S09. HE CALLED ME A HALF HOUR LATER AND SAID THAT HIS MANAGER WOULD NOT LET HIM REPAIR THE CAR UNDER THE RECALL SINCE IT DIDN'T COME UP IN THEIR SYSTEM UNDER MY VIN - EVEN THOUGH WE HAD ALREADY CLEARED THIS EARLIER. I CALLED JESSIE FORD CUSTOMER SERVICE, 800-392-FORD, AND THEY TOLD ME THAT THE REASON IT DIDN'T COME UP UNDER MY VIN WAS BECAUSE THE RECALL WORK (WARNING AND NEW BOLT) WAS ALREADY PERFORMED ON MY CAR, BUT SHE COULDN'T TELL ME WHO DID IT. THIS WORK WAS NEVER PERFORMED ON MY CAR AND NOW FORD IS REFUSING TO HONOR THE RECALL. *NM UPDATED 0716/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

DT*: THE CONTACT STATED THE ENGINE IDLED ROUGHLY. WHILE SITTING AT A STOP SIGN THE VEHICLE IDLED ERRATICALLY. WHILE TRAVELING AROUND CURVES OR DOWN HILLS, AT ANY SPEED, THE ENGINE FELT AS IF IT WAS GOING TO STALL. HOWEVER, THE ENGINE HAS NEVER COMPLETELY STALLED. THE VEHICLE HAS BEEN SEEN BY THE SERVICE DEALER SEVERAL TIMES, BUT THE PROBLEM COULD NEVER BE DUPLICATED. UPDATED 06/07/2006. *AK *TS

PARKED ON A SLIGHT SLOPE WITH THE ENGINE OFF, MY 97 FORD EXPLORER ROLLED BACK 5 FEET BY ITSELF, COMING CLOSE WITH COMING TRAFFIC! *NM

I RETURNED FROM A TRIP TO NOTICE THAT THE SPARE ON MY 1997 FORD EXPLORER HAD "DISAPPEARED". SEEMS THAT THE CABLE THAT HOLDS IT HAD RUSTED OUT AND GIVEN WAY DROPPING THE SPARE WHO KNOWS WHERE. I HAD NEVER USED THE SPARE AND HAD ONLY NOTICED THINKING I HAD SEEN FLUID UNDER MY CAR. I HAVE THE CAR INSPECTED FOR STATE PURPOSES AND NOTHING WAS EVER SAID TO ME. I MENTIONED THE OCCURRENCE TO AN ONLINE BUDDY AND HE SAID THE SAME HAD HAPPENED TO HIM. ANOTHER ACQUAINTANCE SAID HE HAD IT HAPPEN WITH HIS PICK UP TRUCK. I CALLED MY FORD DEALER AND WAS TOLD THEY HAD A REPLACEMENT "WINCH & CABLE" IN STOCK SO I THOUGHT WHAT HAPPENED TO ME WAS NOT A RARE OCCURRENCE AND WAS RECALL WORTHY. IT CERTAINLY IS A SAFETY HAZARD AND I HAVE NO CLUE WHAT HAVOC MY SPARE MAY HAVE CREATED ON THE HIGHWAY OR WHEREVER IT DROPPED. *JB

THE BLEND DOOR ON MY 1997 FORD EXPLORER FAILED. THIS FAILURE DID NOT ALLOW PROPER DE-FOGGING OF THE WINDSHIELD. *NM