2011 FORD EXPLORER Complaints

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 65 MPH, there was an abnormal sound coming from the A-pillar on the passenger’s side of the vehicle. The contact stopped the vehicle and observed that a part of the trim on the A-pillar near the top of the trim had loosened. The contact had not taken the vehicle to a dealer or repair facility. The vehicle was not repaired. The failure mileage was approximately 188,000. VIN tool confirms parts not available.

The contact owns a 2011 Ford Explorer. The contact stated that while observing the vehicle, the A-pillar trim on the driver's and passenger's sides was detaching. The contact stated that there was water leaking inside the vehicle on both the driver's and passenger's side. The contact stated that mold and mildew was growing inside the vehicle and there was a mildew odor. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The contact stated that four unknown messages were displayed. The vehicle was taken to an independent mechanic, who diagnosed a power steering failure, but recommended no repairs at the time. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 200,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. The power steering assist fault warning light was illuminated. The failure had occurred several times; however, the power steering was reset independently when the vehicle was turned off and restarted. The contact stated that after the last failure had occurred, the vehicle failed to regain power steering functionality and the vehicle became inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that the failure description was like an unknown recall however, the VIN was not associated with the recall. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 147,000.

Vehicle became very hard to steer and warning lights came on warning of steering module failure.

The contact owns a 2011 Ford Explorer. While the contact's wife was driving at a moderate rate of speed, the power steering assist failed to operate as needed. The contact was unaware of any warning lights being illuminated. Due to the failure, the contact's wife used excessive force to steer the vehicle back home. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 170,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 170,000.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving approximately 60 MPH, she observed an unknown noise from the outside of the vehicle. The contact stated that when she opened the driver's door, the A-Pillar trim fell to the ground. Additionally, the contact stated that her hair got caught in the tar where the A-Pillar trim was supposed to be. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200,373.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at 60 MPH, the exterior A-Pillar trim detached from the vehicle on the highway. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The airbag warning light keeps coming on after continued checks and fixes. The dealership zip tied connector c211 and the light went off for a bit then came back on, the seat belt has been replaced but the light came back on, and all other components have been checked but no matter what the fix the light stays on. This is an issue many people have and Ford should be responsible for fixing it.