2014 FORD EXPLORER Complaints

The contact owns a 2014 Ford Explorer. The contact stated while driving 65 MPH, the driver’s side exterior A-pillar trim detached from the vehicle. The vehicle was taken to a dealer where it was diagnosed, and the contact was informed that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure); but the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was 165,000.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated the steering wheel had seized. The contact stated that the failure had occurred while turning and almost caused a crash. The vehicle was towed to an independent mechanic where it was diagnosed with a failed electronic steering rack. The contact was informed that the electronic steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not yet repaired. The local dealer was notified of the failure. The failure mileage was 65,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ABS module. Indicater lights on ,tracktion control not on, warning lights to check brakes ABS systems. Ford cannot get parts to repair. Ford dealer cannot repair Leaving no brake assistance

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 56 MPH, the trim around the windshield on the driver's side started to detach. The dealer was contacted, and an appointment was scheduled; however, parts were not yet available. A second dealer was contacted, De Paula Ford (799 Central Ave, Albany, NY 12206), who confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 100,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

I have been trying to get our car repaired for a year now. As of Nov 2024, I was told by 2) ford dealers they expected the parts soon. We have taken the car to these dealers, had pictures taken, and the issue confirmed. Getting it repaired is a whole different matter and we keep getting brushed off, being told "they are trying to source the parts". The pillar trim is loose & rattling, and ready to fly off the car. We have been extremely patient and accepting of the delay, but now believe we aren't going to see this issue resolved.

Both A Pilar Trim pieces are currently loose on my 2014 Ford Explorer. This is now a recall from Ford as of February 2024 from the notice I received in the mail. I have been trying to have these trim pieces replaced on my car since March of 2024 but the part has not been available. Prior to this recall, this piece has already been repaired on my car once on August 4, 2020. The trim piece flew off my car on the freeway and luckily didn't hit anyone on the road. I would like to get these recall A Pilar trim pieces repaired ASAP because this is a safety issue as it can and will fly off and potentially damage another vehicle, person or cause an accident. REFERENCE TO NHTSA Safety Recall 24V031

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.