2002 FORD EXPLORER Complaints

DROVE CAR TO TIRE DEALER FOR WHEEL ALIGNMENT. PARKED AND LEFT FOR THEM TO WORK ON. THE NEXT DAY,DEC 10,2014, THE SERVICE TECH DROVE THE CAR FOR A TEST RIDE TO CHECK THE ALIGNMENT BEFORE HE ADJUSTED. HE THEN DROVE INTO THE BAY AND APPLIED FOOT PRESSURE TO THE GAS PEDDLE TO GET ONTO THE ALIGNMENT RAMP. THE PEDDLE STUCK AT HIGH RPMS , 4000+, . AS SUCH THE CAR RAN OFF OF THE RAMP , HE APPLIED BRAKES, TO NO AVAIL, SHUT CAR OFF AT SAME TIME. WHICH STOPPED THE CAR, BUT NOT BEFORE IT CRASHED INTO THE ALIGNMENT MACHINE AND TIRES. CAR WAS HUNG UP ON PART OF THE RAMP HAD TO BE JACKED OFF OF RAMP. FRONT BUMPER DAMAGED, CROSS MEMBER UNDER TRANS PAN BENT, LEFT RARE LOWER CONTROL ARM BENT..TIRE DEALER HAS SENT THE CAR TO FORD DEALER, ON DEC 11,2014 I SPOKE WITH FORD DEALER AND THE HAVE NEVER HAD A PROBLEM LIKE THIS BEFORE. TOLD HIM OF YOUR REPORT PE 05037 AND YOUR LETTER TO FORD. . SINCE YOUR LETTER TO FORD THE INTERNET HAS AT LEAST 25 REPORTS OF THIS SAME PROBLEM MOST WITH ACCIDENTS. THERE MAY ONLY BE 240,000 OF THIS CARS ,AS YOUR REPORT NOTES, BUT THIS PROBLEM CAN CAUSE A DEATH .THIS CAR WAS MADE WITH IN THE TIME PERIOD STATED IN YOU REPORT. THE FIX IS TO REPLACE THE CABLE. I TOLD FORD THAT I WOULD NOT ACCEPT THE CAR UNLESS THE CABLE WAS REPLACED. ON THE OTHER HAND I WOULD EXPECT YOU TO FOLLOW UP ON THIS DEADLY PROBLEM. *TR

TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ENGINE LIGHT ILLUMINATED AS THE VEHICLE STARTED TO OVERHEAT AND STALLED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE WATER PUMP AND HEATING CORE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 183,000. UPDATED 1/16/15*CN UPDATED 9/7/2017*CN

SEAT BRACKET BROKE WHEN HITTING THE BRAKES WHEN A DEER JUMPED OUT IN FRONT OF ME. *TR

TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE REAR GLASS HINGES WERE NOT ATTACHED TO THE TAILGATE PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 215,260.

THERE WAS A RECALL FOR FAULTY HINGES YEARS BACK, FORD REPLACED. I NOTICED FAULTY HINGE WHEN WAXING VEHICLE, HINGE IS ASKEW. CALLED FORD CUSTOMER SERVICE, VERIFIED IT WOULD NEED REPLACING OR GLASS WINDOW COULD FALL OFF, INFORMED I WOULD HAVE TO PAY FOR REPAIR. SINCE THE FAULTY HINGE IS THEIR PRODUCT, I THINK THEY ARE RESPONSIBLE, AND IT IS A SAFETY HAZARD. I HAVE HAD THIS CAR SERVICED EVERY 3 MONTHS SINCE I BOUGHT IT. IT IS WELL MAINTAINED, I HAVE SPENT A FORTUNE REPLACING FAULTY FORD PARTS. THE GLASS HINGE IS A FORD HAZARD THAT I BELIEVE FORD IS RESPONSIBLE FOR. *TR

A PART THAT SHOULD NEVER FAIL, THE SHIFTER HANDLE BROKE OFF. THIS APPEARS TO BE A COMMON AND EXPENSIVE FAILURE. *TR

CRACK IN REAR LIFT GATE PANEL THAT LED TO SHATTERED REAR WINDOW UPON NORMAL CLOSING. *TR

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V399000 (VEHICLE SPEED CONTROL) AND THE CONTACT INDICATED THAT AN AUTHORIZED DEALER REPLACED THE WIRING HARNESS BUT DID NOT INSPECT THE ABS CONTROL MODULE CONNECTOR TO DETERMINE IF THE VEHICLE NEEDED TO BE REMEDIED FOR THE RECALL. THE CONTACT REPORTED THE SAFETY CONCERN TO THE MANUFACTURER AND THEY WOULD NOT COMPLY. THE VEHICLE WAS NOT FULLY REPAIRED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE SAFETY CONCERN AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

PARKED IN PARKING LOT ON LEVEL SURFACE. STARTED ENGINE WENT TO PUT IN REVERSE AND SHIFTING LEVER FELL OFF. CONTACTED FORD INSTEAD OF SELLING BROKEN PART WANTED TO SELL COMPLETE STEERING COLUMN. *TR

THE HANDLE TO SHIFT THE MANUAL TRANSMISSION FROM PARK TO REVERSE BROKE OFF AT THE METAL PART INSIDE THE STEERING COLUMN. THIS IS COULD HAVE BEEN VERY DANGEROUS IF I WAS DRIVING! FORD STATES THEY NO LONGER PRODUCE THE PART. *TR