2011 FORD EXPLORER Complaints

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the "Steering Fault," message was displayed, and the electric power steering assist was not operating properly. The contact was able to pull to the shoulder of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The traction control warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 15N01. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 134,000.

The contact owns a 2011 Ford Explorer. The contact stated that the low oil pressure warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the engine block was cracked and the oil sending unit was damaged. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 122,000.

Over the past couple of years the steering wheel has locked. But would reset if turned off and on. The traction light also engaged temporarily and later went off. When I took my vehicle in to the dealership at Blue Springs Mo Ford on [XXX] for service and diagnostic they indicated a sensor and/or steering mechanism needed repair or replaced and the part has been on back order. They would order the parts-and let me know when they came in. They have yet to contact me on the part. They said it could be some time. . About a month the tire pressure sensor fault warning came on so I was looking repairs. Early this week while driving the power steering quit working. A day or so later while troubleshooting the dash display reported faults with both power steering assist and advance tract. After turning it back on and off the warning lights engaged. I have a new battery, checked connections and fuses, then looked online and found ford has a known problem with power steering assist failing. Also comments report if an issue occurs with the electronic power assist at any time Ford is responsible to repair for free. Today I called the ford number 800-392-3673 to report this problem and was informed my vehicle does not qualify for free repairs due to the mileage 173,958. The fix expired at 150,000 miles or 10 year - which was an extension to warranty). I don’t agree with this approach as Ford has been aware of this issue with the power steering electronic system for years and provided no notice to consumers. I would have had it checked prior to hitting the 150,000 mile mark. Please advise on my rights or recourse. Thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We were driving down the road and lost complete control of steering. Me and my family's safety as well as other drivers on the road was very much at risk as we lost steering at 60 miles per hour. The problem was reproduced and there was a recall issued 14s06 but Ford Motor Company will not repair as it has been too long (in their opinion) at the dealership and calling Ford Motor Company There was no warning prior.

The fuel sending unit goes bad due to the split tank and differential and drive train have to be taken apart and dropped in order to change. Costing over $1,000.00. You can not go under half a tank of gas and if you do you just run out of gas immediately causing you to stop on highways side roads etc.Its very dangerous to have a vehicle that will just all of a sudden run out of gas and no one is paying to get them fixed because of the pricepoint charged to repair. This is Fords faulty work 1000%

This is the second complaint for my 2011 Ford Explorer for the same issue: steering rack. I replaced my seering rack at a cost of 3K. Drove it a day and had a failure again. New Motorcraft part as I was told from the dealer. The NHTSB had Ford issue a recall some metal A-Frame issue but not one for a more serious issue of a steering rack failure! No right.

The contact owns a 2011 Ford Explorer. The contact had received a recall notification two years ago for the power steering. The vehicle was taken to the dealer and the contact was informed that because there were no codes displayed, to bring the vehicle back when the code displayed. The contact stated that while driving at an undisclosed speed, the power steering was inoperable. The contact stated that the steering malfunction warning light was illuminated. The contact stated that the steering wheel was difficult to turn. The vehicle was taken to the dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 128,037.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. There was no warning light illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the water pump and determined that water had leaked into the engine and mixed with the engine oil, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 113,000.

My car show me warning Power steering assist fail Now my car not drive because cant turn right or left is too hard Engine and transmission is ok Power steering recall was in past Now I try get help from dealer they say not recall for steering is weird Epas 15N01 recall Still original parts on my car Please what I need to do Thanks

The contact owns a 2011 Ford Explorer. The contact stated that upon start of the vehicle, the power steering assist warning light appeared on the instrument panel. Despite the failure, the contact drove the vehicle to the dealer where the vehicle was diagnosed with a defective power steering module and power steering assembly. The contact was informed that the part needed to repair the vehicle was initially under warranty; however, the warranty expired. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was a 111,300.