2018 FORD EXPLORER Complaints

I saw that Ford has issued a recall that affects 2016 and 2017 Ford Explorers due to a B-pillar trim piece that is not properly attached and may separate from the vehicle. My 2018 Ford Explorer also has this issue. Will 2018 Explorers be included in this recall?

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim on the driver's and the passenger's side of the windshield was deteriorating and detaching from the vehicle. The dealer was contacted and informed the contact that the manufacturer was advising vehicle owners experiencing the failure to tape the trim pieces until the remedy was available. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated while driving 80 MPH, the front windshield trim on the passenger's side detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a fractured exterior front windshield trim. The contact was informed that the repair was not covered under recall. The contact was informed that the front exterior windshield trim needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under the recall repair. In addition, the contact was informed that because the entire windshield exterior trim did not detach, the repair was not covered under the recall. The manufacturer was made aware of the failure. The contact received NHTSA Campaign Number: 24V031000 (Structure), however the contact was informed that the repair was not covered under the recall. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 92,500. The VIN was not available.

I took this vehicle for a recall on September 2024 mire than 9 months ago & as of today, there has been no solucion from customer service. I have send text messages to get an update & on January 2025 I was told that 3 of the 4 parts missing have arrived & they were just waiting for the last one. This recall have affected my business because I can't sell this vehicle due to the recall on it. I am really desperate to get the recall done so I can sell it. Carrillo's Auto Sales

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The water pump failed. It is internal in the engine. Not sure yet if coolant got into the motor. It is not safe to drive the vehicle and have to get it towed for this expensive repair. Water pumps should not fail at the rate they do on the ford 3.5 motors. They need to have a recall on them.

Vehicle has lack of acceleration during launch, sluggish vehicle operation, and shudder/vibration while driving. Vehicle acceleration falters while attempting to merge onto a freeway creating dangerous driving conditions for myself and others on the freeway. Ford has issued a TSB and Customer Satisfaction Program (number 20N07) to cover the costs of essential repairs to the torque converter for this problem but Ford claims my vehicle is not covered by this TSB/CSP. This is despite the fact Ford confirms my vehicle was assembled at the same plant during the same time period as the rest of the vehicles covered by the TSB/CSP. Vehicle is available for inspection. Ford should be compelled to include my vehicle in this important safety program.

I was pulling into my apartment division I heard a loud pop and the vehicle then died. I tried starting it back up and it then caught on fire. My door locks were stuck in the locked position and I could not get them to unlock. Within a few seconds (which felt like several minutes) the doors did unlock and I was able to get out. There were no warning lights or messages prior to this. Fire department did arrive and put out the fire. The car was a total loss. Report has been filed with insurance company. I purchased this car from BX Fort Myers LLC. I just purchased this vehicle from them and had for a total of 32 days. I did purchase the 12 month/12,000 mile extended warranty. I also purchased Gap insurance and informed them of what had happened. The one GM gave me a loaner for a week, got in trouble for giving me one and got demoted. the new GM said "definitely not" will not give me a loaner. I drive over an hour daily for my job and do need a vehicle.

The contact owns a 2018 Ford Explorer. The contact stated while driving 65 MPH, the passenger's side windshield exterior A-pillar trim detached and struck other vehicles on several occasions. The contact stated that the other vehicles were able to continue driving on each occasion. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); and the vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where the passenger's side windshield exterior A-pillar trim was replaced for a second time; however, the failure persisted. The dealer was contacted and informed the contact that a repair fee might be charged because recall repair was a one-time free repair. The contact stated that the recall repair failed to correct the failure. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 68,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.