2002 FORD EXPLORER Complaints
View complaints related to 2002 FORD EXPLORER. The complaints found here are submitted by actual consumers with first hand experience. There are more than 3,320 complaints submitted for the 2002 FORD EXPLORER. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2002 FORD EXPLORER- MOUNT GILEAD, OH
PULLED INTO A PARKING SPACE (FLAT SURFACE) AND ATTEMPTED TO PUT THE CAR INTO PARK AND THE GEARSHIFT LEVER BROKE OFF INTO MY HAND. THE SAME THING HAPPEN ABOUT A YEAR AGO, AND OUR MECHANIC REPLACED THE DEFECTIVE PARTS. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- COLUMBUS, GA
MY GEAR SHIFT BROKE AS I WAS PUTTING INTO GEAR AND IT JUST FELL INTO MY HANDS IT BROKE INTO TWO HALF A PIECE THAT SHOULD NOT BROKE AND AS I WAS GOING SOMEWHERE THE TRUCK JUST STARTING GOING CRAZY THE LIGHTS WAS FLASHING ON AND OFF THE ALARMS WAS GOING OF THE LIGHTS FLASHIN,SOMETIMES IN THE MIDDLE OF THE NIGHT THE ALARM JUST GOES OFF ON IT ON WE SEE ALL THIS HAPPEN AND NO ONE IS BY THE TRUCK NO CATS DOGS NOTHING. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- KANSAS CITY, MO
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT WAS ATTEMPTING TO EXIT THE DRIVEWAY WHEN THE STEERING WHEEL FRACTURED. THE DEALER REPLACED THE STEERING WHEEL. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 130,000. UPDATED 09/05/14*LJ UPDATED 09/11/2014 *JS
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 FORD EXPLORER- VIRGINIA BEACH, VA
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY HESITATE AND THE SPEED WOULD DECELERATE. THE CONTACT INDICATED THAT THE CHECK TRANSMISSION SENSOR LIGHT AND OVER DRIVE LIGHT HAD ILUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 150,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 FORD EXPLORER- BELLEVILLE, MI
DRIVING IN RUSH HOUR TRAFFIC, TRANSMISSION WOULD NOT SHIFT INTO HIGH. I WAS ALMOST HIT BY A SEMI TRUCK ON I-94 NEAR I-275. *TR
Source: NHTSA WEB SITE -
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2002 FORD EXPLORER- JACKSONVILLE, FL
ALARM STARTED GOING OFF AND THE BACK GATE DOOR BECAME UNLOCKED WITHOUT ANYONE BEING IN OR NEAR THE SUV SATURDAY NIGHT JUNE 14,2014. IT CONTINUED OFF AND ON EVERY TWENTY MINUTES, THEN TEN MINUTES. THIS WAS AT NIGHT ABOUT SEVEN O'CLOCK. IT STOPPED. THE NEXT DAY ON SUNDAY AFTER COMING BACK FROM A RELIGIOUS MEETING IT STARTED GOING OFF AGAIN WITH AN ERROR MESSAGE STATING THAT THE REAR BACK DOOR WAS OPEN. IT WAS AND I DIDN'T OPEN IT. I OPENED AND CLOSED EVERY DOOR AFTER USING THE PANIC BUTTON TO STOP THE ALARM. IT STARTS WITH THE LIGHTS COMING ON IN THE FRONT OF THE SUV, THEN THE ALARM WILL START BEEPING VERY LOUDLY WITHOUT STOPPING. THIS GOES ON FOR ABOUT A GOOD HOUR EVERY DAY SINCE WITH YOU GOING OUT THERE TO TURN IT OFF WITH THE PANIC BUTTON. I DID SOME RESEARCH TO FIND OUT WHAT IS MAKING THIS HAPPEN AND I WAS AMAZED AND SHOCKED AT HOW MANY 2002 FORD EXPLORERS AND OTHER FORD CARS, TRUCKS, AND SUVS HAS THIS PROBLEM. IT IS A VERY DANGEROUS PROBLEM BECAUSE NO ONE KNOWS HOW TO STOP IT AND IT ENDS UP WITH YOU HAVING TO LEAVE YOUR DOORS UNLOCKED TO STOP THE ALARM FROM GOING OFF AND KILLING YOUR BATTERY. I HAVE LIMITED RESOURCES AND I WANT TO KNOW WHY FORD HAS NOT ADDRESSED THIS PROBLEM SINCE IT AFFECTS SO MANY PEOPLE. I DON'T WISH TO DIE BEFORE SOMETHING IS DONE ABOUT THIS DANGEROUS PROBLEM. I DON'T WANT MY FAMILY OR ME WORRYING ABOUT MY SAFETY BECAUSE IF ANYONE FINDS OUT MY SUV IS UNLOCKED, I COULD BE ACCOSTED, OR ROBBED OR KILLED AND NOTHING WILL BE DONE ABOUT IT BECAUSE THE AUTO INSURANCE PEOPLE SAY YOUR CAR HAS TO BE LOCKED. PLEASE ADDRESS THIS DANGEROUS PROBLEM WITH FORD SINCE NO ONE ELSE SEEMS TO CARE BECAUSE I KNOW FOR A FACT THE FORD PEOPLE DON'T. BY THE WAY IT GOING ON NOW! THANK YOU. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- LOS ANGELES, CA
FIRST OF ALL THE TRANSMISSION IS STARTING TO SLIP. WHEN ACCELERATING THE CAR TRANSMISSION SLIPS WHEN SHIFTING INTO THIRD GEAR. TOOK TO DEALER AND THEY SAID THEY NEED TO REPAIR THE TRANSMISSION. THE SECOND PROBLEM IS THAT THE AIRBAG LIGHT CAME ON. I HAVE NOT BEEN IN A ACCIDENT OR ANYTHING. IT JUST CAME ON. I READ ONLINE THAT IF THE LIGHT IS ON AND I AM IN AN ACCIDENT THE AIRBAGS WONT DEPLOY. THIS SEEMS REALLY DANGEROUS AND SHOULD BE COVER UNDER WARRANTY. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- STALEY, NC
I HAVE A 2002 FORD EXPLORER AND IT HAS NOT BEEN WRECKED AND I HAD THE LIGHT THAT COME ON IN MY DASH AND THEY SAID THAT MY SEAT BELT PRETENTIONER WAS GONE IN MY SEAT BELT. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- BAYAMON, PR
TIMING CHAIN PROBLEMS; BACK CHAIN 'PLASTIC' TENSOR BROKE AND AFFECTED CRITICALLY ENTIRE ENGINE. MANY PEOPLE WITH THE SAME PROBLEM. TRANSMISSION SOLENOID PROBLEMS; SHIFT ROUGH FROM 1ST TO 2ND. PUT NEW SOLENOID BLOCK, PROBLEM STILL THERE. FORD DOES NOT KNOW WHAT THE PROBLEM IS. MANY PEOPLE WITH THE SAME PROBLEM. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- LAKELAND, TN
THE REAR HATCH IS SPLITTING DOWN THE MIDDLE NEAR THE WINDSHIELD WIPERS. THE METAL IS COMING APART AND MAY FLY OFF DURING HIGH RATES OF SPEED CAUSING AN ACCIDENT. THIS EMAIL IS TO PREVENT AN ACCIDENT WHICH MAY OCCUR. I AM AWARE OF A PENDING LAWSUIT REGARDING COSMETIC DEFECTS BUT WOULD LIKE YOU TO KNOW THE POSSIBILITY OF AN ACCIDENT OCCURRING ONCE THE METAL SEPARATES AT HIGH RATES OF SPEED ON THE INTERSTATE. THIS IS ALSO A PAPER TRAIL IN CASE I AM THE TRUCK THE CAUSES THE ACCIDENT. *TR
Source: NHTSA WEB SITE