1997 FORD EXPLORER Complaints

DRIVER SIDE SEAT BELT BUCKLE FAILS TO LOCK WHEN CLIP IS INSERTED OR SOMETIMES APPEARS TO LOCK BUT COMES UNLOCK IF OCCUPANT TAKES A BREATH. *NM

FIRST EVIDENCE OF NOISE REPORTED TO DEALER ON 7/22/98. THEY SAID THERE WAS NO PROBLEM. NOISE BECAME UNBEARABLE AND ENGINE BEGAN LOSSING POWER. TOOK IT TO DEALER ON1/2/01 AND FOUND OUT THE FRONT CAM TENSIONER DISINTEGRATED CAUSING SEVERE METALIC NOISES FROM THE ENGINE COMPARTMENT. BANKSTON FORD SUPPOSIDLY DID THE WELL KNOWN RECALL. MY PAPERWORK SHOWS THEY REPLACED THE TENSIONER CASSETTE AND CHANGED THE OIL. I OBTAINED THEIR OWN PROCEEDURES FOR THIS ISSUE BECAUSE MANY ENGINES HAVE HAD TO BE REPLACE DUE TO THE PIECES OF THE BROKEN TENSIONER CLOGGING OIL PASSAGES AND DESTROYING THE ENGINES. THE INSTRUCTIONS THEY SHOULD HAVE FOLLOWED INCLUDED INSPECTING THE HEADS FOR CLOGGED PASSAGES AND OTHER THINGS. I BELIEVE THEY SHOULD HAVE REPLACED THE ENGINE THEN, BUT THEY MADE ME TAKE IT. AS SOON AS I LEFT DEALER, THE NOISE WAS BACK. CALLED THEM AND THEY SAID TO GIVE IT A WEEK AND SEE IF IT GOES AWAY. IT GOT WORSE AND I BROUGHT IT BACK IN TO THE DEALER. THIS TIME THEY SAID IT WAS THE REAR TENSIONER (THE ONE NOT COVERERED BY THEIR RECALL SINCE IT REQUIRES REMOVING THE ENGINE. SAME PART- SAME DEFECT, BUT NOT COVERED DUE TO COST). SINCE FORD WAS LOSING TOO MUCH MONEY ON THEIR DEFECT REPLACING ENGINES, THEY STOPPED HELPING THEIR CUSTOMERS. THE DEALER OFFERED A $500 AND 75,000 MILE WARRANTEE DEALER CONCESSION, BUT I EXPECTED IT TO BE TAKEN CARE OF LIKE EVERYONE ELSE. THE DEFECTIVE PART RUINED THE ENGINE AND IT SHOULD BE REPLACED, OR AT LEAST REPAIRED PROPERLY. HAVE BEEN AT A STAND-STILL FOR ALMOST 2 YEARS NOW WITH A NON-FUNCIONING VEHICLE. FORD CUSTOMER SERVICE WILL NOT DO ANYTHING AND THE DEALER NOW WANTS $5000 FOR A NEW ENGINE.*AK

WHILE SHIFTING GEARS VEHICLE JERKED AND VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO A GARAGE FOR INSPECTION. MECHANIC DETERMINED THAT TRANSMISSION NEEDED TO BE REPLACED, AND REPLACED IT. HOWEVER, THE PROBLEM RECURRED. *AK

ACCELERATOR PEDAL AND BRACKET FELL OFF WHILE DRIVING ON HIGHWAY. GAS CABLE WAS PULLED TO IDLE CAR OFF ROAD. THE PEDAL WAS BOLTED BACK ON BY AUTO BODY SHOP BUT IS NOT GUARANTEED TO HOLD. *JB

CONSUMER STATED WHEN BRAKES WERE APPLIED VEHICLE ACCELERATED. AS A RESULT, CONSUMER'S VEHICLE REAR ENDED ANOTHER VEHICLE. *AK

WHEN I LIFTED OFF OFF THE GAS PEDAL TO BRAKE FOR STOPPED TRAFFIC, THE GAS PEDAL SEEMED TO STICK AND REV THE ENGINE AS I WAS TRYING TO STOP. I HAD PLENTY OF TIME TO STOP, BUT BECAUSE OF THE SPEED OF THE ENGINE IT TOOK LONGER TO SLOW DOWN, AND I HIT THE VEHICLE IN FRONT OF ME. THIS HAS HAPPENED TWICE TO ME AND AT LEAST ONCE WITH MY WIFE OVER A 3 YEAR PERIOD. THE OCT 15TH RESULTED IN AN ACCIDENT. *JB

IT IS HARD TO KEEP THE VEHICLE IN THE LANE WHEN ON THE FREEWAY. THE FRONT END HAS BEEN DONE AND THE TIRES REPLACED. MANUFACTURER STATED THIS VEHICLE WAS NOT INCLUDED IN THE RECALL.*AK

SPARE TIRE IS STORED UNDERNEATH REAR OF CAR SECURED BY A WINCH AND CABLE WHICH RUSTED AND BROKE, DROPPING SPARE TIRE TO GROUND, CREATING A HIGH SPEED HAZARD FOR TRAFFIC FOLLOWING ME.*AK

CONSUMER STATED FRONT STABILIZER BAR BROKE. AS A RESULT, WHILE DRIVING 40 MPH VEHICLE SWERVED TO AVOID ANOTHER VEHICLE, AND ALMOST ROLLED OVER WITH THE FRONT PASSENGER SIDE WHEEL OFF THE GROUND.*AK

WHILE DRIVING ON HIGHWAY AT 40 MPH BRAKES FAILED TO STOP VEHICLE WHEN DEPRESSED. VEHICLE STOPPED WHEN IT COLLIDED WITH ANOTHER VEHICLE. DRIVER SUSTAINED BRUISES, CUTS, AND WHIP LASH. VEHICLE IS CURRENTLY WITH THE INSURANCE COMPANY AWAITING A FACTORY REPRESENTATIVE TO INVESTIGATE THE BRAKE FAILURE. *AK