2014 FORD EXPLORER Complaints

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the A-pillar trim retention clips had failed and needed to be replaced. The contact was informed by the dealer that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 179,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed exhaust Y-pipe. The contact was informed that the exhaust Y-pipe needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 135,000.

I received a recall notice (Safety Recall notice 24S02) / NHTSA Recall 24V031 whereby I a needing to have a exterior A-pillar applique trim clip attachment replaced. I received the notice in February 2024 and for the last year I have been trying to get this corrected and for the last year the Ford dealers have been telling me that they have the part on backlog. The trim that is to be corrected is now falling off from my windshield. How can i get this corrected? When can I find out when my dealer will get this part as they say they do not know when they will get it. I am dealing with Krauss Family Ford in Woodstock GA. My phone number is [XXX] - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This vehicle has gone through 5 headlight bulbs in the last year. 3 were on the driver side. 2 on the passenger side. Bulbs will last only 3 to 6 months. No damage seen to either headlight assembly and not electrical short can be found. Date listed is last replacement for driver side

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 30-35 MPH, the driver's side windshield exterior A-pillar trim separated from the vehicle. The dealer was notified of the failure. The manufacturer was notified of the failure and sent the incorrect replacement part to the dealer. The dealer installed and taped the incorrect replacement part on the driver's side of the windshield; however, the part detached. Additionally, the contact stated that the passenger's side windshield exterior A-pillar trim had detached. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool showed no open recall.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while his wife was driving at 60 MPH, the A-pillar detached. The contact received a notification of NHTSA Campaign Number: 24V031000 ( STRUCTURE). However, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired due to costs. The contact repaired the vehicle on his own. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. VIN tool confirms parts not available. 

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.