2002 FORD EXPLORER Complaints

WHILE DRIVING IN EVE. I SWITCH LANES AND CAME ONTO AN ICY PART OF ROAD DO TO BROKEN LEAKING HYDRANT HIT CHUCK HOLE IN THE ROAD AND LOST CONTROL OF MY TRUCK AND HIT POLE AND HYDRANT AND THE COMPLETE FRONT END WAS CRUSHED AND NO AIR BAGS DEPLOYED AT ALL. I HURT MY CHEST BACK AND KNEE'S AND HAVE HEADACHES. *TR

PURCHASED 2002 FORD EXPLORER NEW IN APRIL 2002. HAD LITTLE PROBLEMS HERE AND THERE. THE REAL SMACK IN THE FACE CAME IN 2007 WHEN THE TRANSMISSION WENT BAD. WAS SHOCKED THAT A 5 YEAR OLD CAR WOULD NEED A NEW TRANSMISSION. HAD TO PAY OVER $3,000 (THREE THOUSAND DOLLARS). THIS SHOULD HAVE DEFINITELY BEEN A RECALL AND NO COST TO THE CONSUMER. PERFORMED RESEARCH ON THE TOPIC AND FOUND THAT MANY OWNERS OF 'TURN OF THE CENTURY' FORDS, ESPECIALLY EXPLORERS, WERE EXPERIENCING THE SAME PROBLEM. WHEN OUR CAR WAS READY FOR REPAIRS, WE HAD TO WAIT TWO WEEKS BECAUSE THERE WERE TEN OTHER EXPLORER OWNERS WITH THE SAME TRANSMISSION PROBLEM AT THE DEALER WHO WERE AHEAD OF US. THERE WAS ONLY ONE TRANSMISSION TECHNICIAN AT THE DEALER - WHICH IS WHY THERE WAS SUCH A LONG WAIT. CALLED AROUND TO DIFFERENT DEALERS IN THE AREA. ALL WERE HAVING THE SAME PROBLEM - MANY EXPLORER OWNERS WITH BAD TRANSMISSIONS AND NOT ENOUGH KNOWLEDGEABLE TECHNICIANS ON STAFF TO CORRECT THE PROBLEM. WOW!!!! WHAT A RACKET!!!! CONTACTED FORD CORPORATE HEADQUARTERS AND DID NOT GET ANY RESOLUTION. ALTHOUGH THIS WAS SOME TIME AGO, SOME TYPE OF COMPENSATION IS WARRANTED. SINCE THE REPAIR WAS DONE THROUGH A CERTIFIED FORD DEALERSHIP, THERE IS A RECORD OF THIS REPAIR. SO IT SHOULD NOT BE DIFFICULT TO DETERMINE WHO HAD THIS REPAIR AND HOW TO RECTIFY THE PROBLEM. AGAIN - THIS SHOULD HAVE DEFINITELY BEEN A NATIONAL RECALL WITH NO COST TO THE CONSUMER. *TR

THIRD TRANSMISSION FAILURE SINCE 2010. BOUGHT A FORD REMANUFACTURED TRANS AS THIS IS MY SECOND 2002 WITH A FAILED TRANS. THE FIRST ONE I BOUGHT FAILED SEVEN MONTHS LATER. REPLACED UNDER WARRANTY AT 17,000 MILES LATER. FAST FORWARD TO LAST SATURDAY. SAME FAILURE AS THE LAST TWO. NO HELP FROM FORD, PROBABLY SURPRISED I MADE IT THROUGH THE WARRANTY. *TR

AFTER DRIVING INTO A PARKING SPOT I TRIED TO PUT THE CAR INTO PARK AND THE GEARSHIFT FELL. AFTER IT FELL AGAIN I TRIED ONCE MORE AND IT BROKE COMPLETELY OFF. WE HAD TO TAKE IT TO THE DEALERSHIP WHOM JUST TURNED IT OFF AND LATER INFORMED US THAT THEY WOULD HAVE TO REPLACE THE ENTIRE STEERING COLUMN WHICH WOULD COST $1700 JUST BECAUSE ONE PIECE WAS POORLY CONSTRUCTED AND MADE OF SOFT METAL. IT HAS BEEN ALMOST A MONTH AND NOW WE'RE BEING TOLD THE PART IS ON BACK-ORDER SO WE STILL HAVE NO CAR. WE'VE READ WHERE THIS HAS HAPPENED TO OTHERS BUT YET NOTHING HAS BEEN DONE ABOUT THIS PROBLEM BY THE FORD COMPANY. *TR

GOT HOME AND NOTICED A CRACK ALL THE WAY THRU PANEL BELOW WINDOW ON LIFTGATE. *TR

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE PASSENGER'S SIDE FRONT SEAT BECAME DETACHED FROM THE FRAME RAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE TRANSMISSION BECAME INOPERABLE. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO SHIFT OUT OF THIRD GEAR AS THE RPMS INCREASED EXCESSIVELY AND BEYOND 7000. THE VEHICLE WAS ABLE TO BE DRIVEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TORQUE CONVERTER AND THE SHIFT SENSOR CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

IT IS HAVING TROUBLE SHIFTING FROM 2ND TO 3RD GEAR. ENGINE REVS UP TO AND OVER 4,000RPMS AND SLAMS INTO THE GEARS. *TR

AFTER HAVING DRIVEN ABOUT 20 MILES FROM HOME, I NOTICED SEVERAL INDICATOR LIGHTS FLASHING ON MY DASH AND THE CAR WAS NO LONGER SHIFTING PROPERLY. I MANAGED TO RETURN HOME WITH THE CAR NOT WANTING TO PROPERLY UP SHIFT. WHEN I TOOK IT TO A REPAIR SHOP, ABOUT 5 MILES FROM HOME, I ALSO LOST REVERSE GEAR. TRANSMISSION ENDED UP NEEDING TO BE REPLACED. *TR

TRANSMISSION NOT SHIFTING INTO OVERDRIVE HAVE TO LET GAS TO MAKE IT SHIFT CHANGE SCREEN TIRED TO CORRECT PROBLEM ANOTHER PROBLEM FORDS GOOD IDEA TO PUT CHEAP TIMING CHAINS IN THE 4.0 V6 ENGINES THANK YOU *TR