2016 FORD EXPLORER Complaints

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, there was an abnormal vibration sound coming from the passenger’s side A-pillar. The contact stated that the trim was loose before being blown off the vehicle by the slipstream. The contact did not recover the trim and later noticed that the trim on the B-pillars was loose, and the vehicle was taken to an auto body shop to have the B-pillar trims replaced. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side doors exterior B-pillar trims had partially detached and were secured with Gorilla tape. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s side A-pillar trim had started to detach from the vehicle. The approximate failure mileage was 100,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline. The contact had replaced the A-pillar trim previously. The contact stated that recently the B-pillar trim on the passenger’s side had blown off, and the driver's side B-pillar trim was loosened at the top. The contact was not aware when the passenger’s side B-pillar trim had detached. The contact stated that water was intruding through the driver's side trim and was causing the door entry keypad to short circuit. The contact stated that additionally the 12-Volt battery had drained. The contact stated that after rainy weather the contact needed to jumpstart the vehicle. The failure mileage was approximately 110,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and the passenger's side windshield exterior A-Pillar trims were loose. The vehicle was taken to the dealer, where it was inspected, and the contact was provided an estimated fee for the repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Around April 9, 2025 I took my vehicle to the dealership (Crossroads Ford Prince George, VA) for a NHTSA Recall 25V031. As of today (7/10/25) the repair is not completed. Dealership claim that the parts still on order due to shortage. This seams to be a long time for Ford Company to provide the parts to replace the A-Pillar trim.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-Pillar trim separated from the vehicle. The local dealer was contacted. The vehicle was not inspected or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

Odometer Fraud. The contact purchased a 2016 Ford Explorer. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 150,831 and at the time of registration, it was discovered that the mileage was previously documented as 161,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the B-pillars had started to peel off. The contact had taken the vehicle to a local dealer to replace the B-pillar trim. The contact stated that the failure was prior to receiving the recall notification. The failure mileage was approximately 90,000. VIN tool confirms parts not available.