2014 FORD EXPLORER Complaints

The vehicles steering stopped working with no warning and a Steering Assist Fault alert came on the dashboard.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving 10 MPH, the exterior windshield trim on the passenger's side detached and flew off the vehicle. Additionally, the contact stated that while it was raining, rainwater was leaking into the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 65 MPH, the front passenger's side windshield exterior A-Pillar trim separated and flew off by the slipstream. An unknown local dealer was contacted and advised the contact that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 170,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver's side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the dealer went to the residence and diagnosed the vehicle and determined that the exterior A-pillar applique trim had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000. VIN tool confirms parts not available.

The electric steering went out on my way home on a very curvy road. The rack and pinion apparently has failed. Please recall this part to get it fixed before someone gets hurt.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Making a right turn I was startled by a vehicle running a red light. Front wheel passenger side cleared the curb. Right rear tire jumped the curb jolted back to ground. I looked at tire pressure gauges and no leaks were evident. Being on a single lane road I continued driving looking for a turn in place after traveling about a quarter of a mile an engine rattle developed and there was faint smell of smoke. I traveled another block and turned into a dollar general parking lot. The entrance was on an incline and the car stopped. I had just purchased a new battery a week before and had an oil change about 3 weeks before. The car refused to start. I called triple A and had it towed to dealer. They looked at car and could not come up with a rational reason and doubted car stopped because of violent rear contact with curb at right rear wheel was cause of engine seizing. I called USAA my insurance company their investigating agent agreed. My car is serviced at this dealer and I follow all of the maintenance guidelines I have the records as well as dealer. The car has 125,000 miles and has been well maintained. I am curious if there are any other reports this has happened with 2014 Ford Explorer or any other vehicle. I find it hard to accept such a violent jolt of the running engine did not cause something to fall loose on the running engine. The dealer and appraiser found the car oil full and in pristine condition. There was no frame damage.Turning the crank towards rear they hear metal falling into oil pan. Your thoughts?

Received this recall notice from Ford in February of 2024. Dealership still advises parts are not available to complete the recall. Left side pillar cover is loose.