2018 FORD EXPLORER Complaints

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The High-Speed Cooling Fan Motor Relay (Recall 21N01) and the Exterior A-Pillar Apical Molding (Recall 24V031) failed on my vehicle. The cooling fan caused the engine to overheat repeatedly, and the vehicle became undrivable. Unfortunately, I no longer have the vehicle, as it was surrendered to my bank and later sold at auction. However, service records, diagnostic reports, and recall information are available upon request. The overheating engine presented a significant safety risk while driving, as it could have caused the vehicle to stall or catch fire. A AAA roadside technician confirmed that the vehicle was unsafe to drive due to the overheating issue. This defect left me stranded, requiring alternative transportation and creating a hazard for others on the road had I continued driving the vehicle. Yes, the problem was confirmed by a AAA roadside technician, who performed a diagnostic scan and identified that the engine overheating was due to a defective cooling fan relay. The issue aligns with Recall 21N01. The molding defect (Recall 24V031) was not specifically inspected, but it was noted as part of the recall documentation. No, the vehicle was not inspected by Ford or any other representatives after the issues arose. I checked Ford’s website in February 2024 and learned about the recalls, but I was never notified by Ford about these safety defects while I owned the vehicle. AAA provided the only diagnostic assessment before I surrendered the vehicle to my bank. Yes, there were symptoms prior to the failure. The vehicle’s engine temperature warning light came on repeatedly, and the battery required constant recharging. The overheating symptoms first appeared in February 2024, and the vehicle became completely undrivable the next day.

Description In some of the affected vehicles it may be possible that some of the exterior a-pillar applique trim clip attachments are not properly engaged due to improper assembly or repair. If this occurs, the a-pillar applique trim, which borders the right and left side of the windshield, may be loose, missing or become detached. Safety Risk An exterior a-pillar trim part that detaches while driving can create a road hazard for other road users, increasing the risk of a crash. I bought the car Jauary 19, 2024. The parts to fix this was supposed to be here by fall of 2024. This is affecting my job and will not be able to work soon. I do uber and they want this fixed or they will cancel me.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the A-pillar trim on the passenger’s side was loosened at the top of the trim. Additionally, the rubber gasket around the windshield at the bottom of the windshield under the windshield wipers, was loosened and disintegrating. The failure mileage was approximately 20,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My 2018 Ford Explorer rolled backwards down a hill while in park and engine off.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.