2002 FORD EXPLORER Complaints
View complaints related to 2002 FORD EXPLORER. The complaints found here are submitted by actual consumers with first hand experience. There are more than 3,320 complaints submitted for the 2002 FORD EXPLORER. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2002 FORD EXPLORER- DENVER, CO
WHILE MERGING ONTO THE INTERSTATE THE ACCELERATOR CONTINUED TO ACCELERATE EVEN AFTER I TOOK MY FOOT OFF THE PEDAL. THE RPM'S WERE IN THE RED AND NOTHING I DID WOULD CORRECT THE PROBLEM. THE VEHICLE CONTINUED TO ACCELERATE. I HAD TO APPLY BOTH FEET TO THE BRAKE PEDAL AND PRESS AS HARD AS POSSIBLE TO SLOW THE VEHICLE DOWN. I WAS ABLE TO PULL OFF TO THE SHOULDER AND JAMMED THE TRUCK IN PARK AND THE ENGINE STOPPED. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- TOMS RIVER, NJ
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BECAME HESITANT TO ACCELERATION. AFTER SHUTTING THE ENGINE OFF AND RESTARTING, THE CHECK ENGINE AND OD WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 FORD EXPLORER- SCHENECTADY, NY
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT SMELLED A BURNING ODOR WHILE SITTING AT A TRAFFIC STOP, AND THEN NOTICED THAT THERE WAS SMOKE AND FLAMES COMING FROM THE ENGINE WITHOUT WARNING. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITHOUT INJURY. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC BUT THERE WAS NO DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V399000 (VEHICLE SPEED CONTROL ). THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 130,000. *TR
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 FORD EXPLORER- NORTHBORO, MA
TRANSMISSION SEALS FELL OFF IN THE DRIVEWAY, TRANSMISSION COMPLETELY FAILED. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- HOLLISTER, CA
YESTERDAY EVENING, I GOT INTO MY 2002 FORD EXPLORER AND NOTICED THE GEAR SHIFT LEVER WAS STUCK IN PARK. I WAS UNABLE TO SHIFT INTO REVERSE IN ORDER TO BACK OUT OF THE DRIVEWAY. THIS MORNING I FIGURED I WOULD GIVE IT ANOTHER ATTEMPT AS I NEEDED TO HEAD OUT FOR WORK. AS I TRIED AGAIN, I SIMPLY APPLIED THE BREAK, GRABBED THE SHIFT LEVER AND AS I PULLED THE TOWARDS ME AND BEGAN TO PULL DOWN TO SHIFT INTO REVERSE THE LEVER COMPLETELY BROKE AND IS NOW HANGING. I DID NOT APPLY EXCESSIVE FORCE AT ANY POINT. NO MORE PRESSURE THEN I NORMALLY DO WHEN SHIFTING FROM PARK TO DRIVE TO REVERSE, ETC. I LOOKED UP THIS PARTICULAR SITUATION VIA INTERNET AND NOTICED MANY, MANY COMPLAINTS OF THE SAME EXACT DESCRIPTION. HOPEFULLY FORD WILL RECOGNIZE THIS ISSUE AND ISSUE A PART RECALL. *TR
Source: NHTSA WEB SITE -
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2002 FORD EXPLORER- KANSAS CITY, MO
TL- THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE PARKED HE PLACED THE GEAR IN DRIVE WHEN THE GEAR ASSEMBLY DETACHED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE GEAR ASSEMBLY WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.THE VEHICLE WAS BEING REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 141,000. DA
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 FORD EXPLORER- REDDING, CA
AS I WAS DRIVING IN SNOW, I PUT THE CAR INTO REVERSE TO GO AROUND ANOTHER CAR. WHEN I PUT IT BACK IN DRIVE THE GEAR SHIFT HANDLE BROKE OFF IN MY HAND. I WAS STUCK IN MY CAR UNABLE TO SHIFT, IF I TURNED IT OFF I WOULD NOT HAVE BEEN ABLE TO RESTART THE CAR. I HAD TO SIT ON THE SIDE OF THE ROAD AND FIGURE OUT HOW TO GET IT BACK INTO GEAR WITH MY FOOT ON THE BRAKES. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER SPORT- LAKE CHARLES, LA
THE FORD EXPLORER SPORT HAS A REAR HATCH THAT INCLUDES A GLASS SECTION THAT HAS THE ABILITY TO BE OPENED TO LOAD ITEMS INTO THE TRUNK AREA OF THE VEHICLE. THREE SEPARATE TIMES THE REAR WINDSHIELD HAS BLOWN OUT AS IT HAS BEEN OPENED / CLOSED. THE REAR WINDSHIELD IS MADE OF TEMPERED GLASS AND WHEN IT BREAKS IT EXPLODES INTO THE PERSON OPERATING THE WINDOW. THERE HAS NOT BEEN ANY INJURIES BESIDES A FEW SMALL CUTS, BUT HAVING GLASS EXPLODE INTO A PERSON IS DANGEROUS. AFTER THE FIRST FAILURE THE GLASS WAS SIMPLY REPLACED. THE FIRST FAILURE OCCURRED AS THE REAR GLASS WAS OPENED. AFTER THE SECOND FAILURE, THE CAR WAS BROUGHT TO A FORD DEALERSHIP TO FIX THE ISSUE. THE SECOND FAILURE OCCURRED AS THE GLASS WAS CLOSED. THE THIRD FAILURE OCCURRED 12/1/2013, IT HAS YET TO BE FIXED. THIS MOST RECENT FAILURE OCCURRED AS THE GLASS WAS CLOSED. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- GENEVA, IL
WAS DRIVING CAR ALONG LOCAL ROAD WHEN THE ENGINE STARTED TO MAKE NOISE AND THE CAR WOULD NOT GO OVER 5 MILES AND HOUR. MANY CARS SEVERED TO AVOID TRUCK AND WAS LUCKY THERE WAS NO ACCIDENT. TRUCK WAS TOWED TO LOCAL FACILITY AND HAD FORD TECH LOOK AT VEHICLE. THE TIMING CHAIN TENSION BROKE. TECH AND DEALERSHIPS( CALLED TWO FOR QUOTES ) SAID THIS WAS A COMMON PROBLEM. AFTER FINDING OUT THE ENGINE NEEDED TO BE PULLED FOR REPAIR I HAD TO JUNK THE VEHICLE COULD NOT AFFORD REPAIR. THIS IS CERTAINLY A SAFETY ISSUE ANY TIME A VEHICLE BREAKS WITHOUT WARNING IN THE MIDDLE OF TRAFFIC. IT IS ALSO A KNOW COMMON PROBLEM. DEALER SAYS THE DESIGN OF THE TENSION IS POORLY PRODUCED AND THEY HAD EXTENDED THE WARRANTY FOR THE REPAIR. FORD SHOULD FIX/ REPLACE THE TENSIONER ON THESE TRUCK BEFORE SOMEONE IS KILLED. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- SOUTH SALEM, NY
REAR SPRING BROKE ON LEFT SIDE, NOT EVEN RUSTED. CAR ONLY HAS 32000 MILES ON IT. HAVE BEEN SEEING THAT THIS IS A KNOWN ISSUE WITH THIS MODEL BUT NO RECALL WAS EVER INSTITUTED. A TRAVESTY. *TR
Source: NHTSA WEB SITE