2011 FORD EXPLORER Complaints

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact detected an abnormal fuel odor. The vehicle was taken to an independent mechanic, who diagnosed that there was a vapor leak coming from the top of the fuel tank. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 102,000.

Was driving down the highway and my car lost power and put me in a very dangerous situation. Looking into the issue, i found out the waterpump was damaged in which is inside the engine and extremely expensive repairs (3000) dollars or more but the engine has been compromised with alot of coolant into the oil. My car is down and im still paying on it so im in very tough situation and believe the manufacturer should fix this situation.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an unknown speed and making a turn, the steering wheel became firm with the power steering wheel warning light illuminated. The contact pulled over and turned off and restarted the vehicle however, the failure continued. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 170,000.

The contact owns a 2011 Ford Explorer. The contact stated upon starting the vehicle, she noticed that the vehicle had lost power steering functionality. There was no warning light illuminated. The contact then became aware that the power steering was electric and not dependent on power steering fluid. The contact waited until the power steering operation returned as needed; however, the failure reoccurred on several occasions. Additionally, the contact stated that the failure occurred while driving on the highway. The contact stated while veering to the side of the road, the power steering operated as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering rack needed to be replaced. The vehicle was then taken to the dealer, where the Power Steering Control Module (PSCM) software was reprogramed under Ford Campaign Number: 15N01; however, the failure persisted. The dealer informed the contact that the power steering rack could not be replaced again under the campaign number because the warranty had expired. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 120,000.

We got the vehicle about two years ago 2021 only had 107,000 miles on it. We were having a power steering problem but it would reset itself on and off stopped for a while came back on never got any notification about a power steering software update recall now power steering won’t turn on at all I’ve restarted it won’t turn on says power steering system fault I’m not getting any codes or anything. Car is now at 209,000 miles runs strong nothing wrong. Just keep having this power steering problem that needs to be fixed. I’ve had it cut off while driving before on the highway.

I can’t control my vehicle, the steering wheel sometimes work sometimes lock that I can’t turn to right or left. Called Ford with recall recall 14 e-001 13S14. Called the dealer and now it is an extended warranty, they ask for mileage and they don’t want to update the system or replace it. I’m the second owner when they send the letter, previous owner didn’t take the ca to the dealer to fix it. I had the issue before but now is worse I don’t want to have an accident with this failure on the system since sometimes work and other not

Passenger side windshield trim came off while traveling on freeway at 85 mph hit the windshield. Then about hit the car behind us and about hit a car next to us. The car is available for inspection.

The contact owns a 2011 Ford Explorer. The contact stated while driving 70 MPH, the front windshield trim detached and flew off the vehicle. The dealer was contacted and made aware of the failure. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 150,000.

Driver's seat windshield panel flew off while driving. Part number BB5Z-7803145-AA

Intermittent loss of power steering assist. Car starts and steering wheel won't budge. Sometimes after a short wait, it is restored to normal. Sometimes, car must be re-started one or more times to get steering normal. So far, it has not happened while driving, but I am wary of it happening while driving. When it happens, POWER STEERING FAULT message appears on the dashboard. Has happened randomly several times over the last 4 weeks.