2016 FORD EXPLORER Complaints

Spoke to Maplecrest Ford in Union NJ about the front Pilars recall. Maplecrest ford took pictures of the pilars in September 2024 and told me in January that they will replace them. January became April , Abril became June. Now Maplecrest ford is back to the beginning by taking pictures again and waiting on Ford for approval to replace the pilars.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 24V031000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 60 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on another occasion, while driving 60 MPH, the passenger’s side A-pillar trim became loosened. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 65 MPH, the passenger's side doors B-pillar trims separated and flew off into traffic, almost causing a crash. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 194,800. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while diving at an undisclosed speed, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. Most recently, the contact stated that the B-pillar trim detached from the driver's side and passenger's side. In addition, the trim around the front windshield also detached. The vehicle was not diagnosed or repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 72 MPH, the A-pillar trim detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 189,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while her husband was driving at an undisclosed speed, the vehicle stalled after coming from a stop. No warning light was illuminated. The vehicle was able to be restarted. The contact stated that the water pump had previously been replaced twice, but the failure persisted. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion in engine and the water pump needed to be replaced for the third time. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 177,000.

The contact owns a 2016 Ford Explorer. The contact stated that the exterior A-pillar trim had detached from the front windshield and the metal studs were showing. The contact stated that the seat belt light warning light was illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic and was diagnosed with electronic power steering control module failure. The contact was informed that that the independent mechanic found that the EPS control module was water damaged. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 135,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached, and water leaked into the cabin of the vehicle during inclement weather. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver's side door B-Pillar trim detached and flew off the vehicle. In addition, the contact stated that the driver's side front windshield A-Pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer, and the contact was informed that parts were not yet available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 80,000. VIN tool confirms parts not available.