2018 FORD EXPLORER Complaints

The A-pillar appliqué trim has cracked and is pulling away from body of vehicle. There is a safety recall notice that was issued in February 2024. I have been calling regarding remedy of this issue and I have been told parts are still not available. It has almost been one year.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal cracking sound coming from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the remedy parts were not available. The manufacturer was not made aware of the issue The contact had not experienced a failure. VIN tool confirms parts not available.

This will be another submission as I am getting frustrated. My Explorer has had constant issues like clock work every 6/7 months. I have gone through 6 batteries in a two year time span. I have had the battery control module replaced because I thought that would be the fix. However it is not. While operating my vehicle yesterday on [XXX] after barely even starting the battery died and my car said multiple systems were failing almost causing someone to rear ended me. This is a safety issue like no other. When will I receive feedback for these matters I keep submitting? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that the driver’s side A-pillar trim had raised up. The contact stated that there was a 1-inch gap from top to bottom of the windshield. There were no warning lights illuminated. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 24V031000 (Structure). The vehicle was repaired, but the failure recurred. The vehicle was taken to another dealer, Biener Ford (661 Northern Blvd, Great Neck, NY 11021); and the contact was informed that the recall was closed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 103,500.

While traveling on [XXX] eastbound in the St. Louis, MO area I heard a pop and noticed my passenger side A-frame trim body piece was free from the top mooring point. This caused me to have to exit the freeway earlier than expected. Fortunately, the trim piece did not come completely dislodged and cause further danger on the freeway. I still need to drive this vehicle with a trim piece that is only partially connected to the vehicle. This is related to an unresolved recall and could cause further safety concerns on an ongoing recall. Please help me contact Ford to ensure a quick resolution to this recall that is supposed to be resolved "late 2024". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Failed water pump and coolant leak. Numerous vehicles are failed for the same reason at each local shop and Ford dealer we’ve contacted for a quote. Repair costs are expected between $5,000 and $6,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURER); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The local dealer was not contacted. The contact had not experienced the failure. The VIN tool confirms parts not available.