2011 FORD EXPLORER Complaints

on december of 2022 the power steering go out during I was driving with my family and the steering it was very hard to keep control of the steering I almost lost control of the vehicle the good news is no car it was around me I try to do my best to get home safety .after the mechanic diagnostic he mention it this ..ON MAY 2014 FORD COMPANY ISSUE A RECALLFOR THE 2011 -2013 FOR EXPLORER FOR A DEFECT ON THE POWER STEERING SYSTEM ..so I contact ford and they tell me I have to repair the total out of my packet becouse they cant see any recall but my car it was made during the time frame the recall it was made I really not understand why they can even look this problem I cant imaging if I was on the higway on high speed I really scared after I deal with this problem

In a 2011 Ford Explorer the power steering failed in the driveway. it was extremely hard to turn without this function. It was taken to a Ford dealer who has confirmed that is the problem. The vehicle has 166,000 miles on it. This failure has been known for this car for quite some time. The failure rate is high and creates a serious safety issue because you cannot steer the car unless You are very strong. smaller people will be unable to turn the vehicle. The only option is to do a major repair to replace the unit. The dealer offered no help to not under any type of warranty; the cost quoted was $3,200.

My 2011 ford explorer steering randomly went out . As I researched I realized that there was a safety recall 14s06 for that particular car. Apparently that recall was announced in 2014( before I purchased the vehicle) the previous owner took the truck to the dealership the have the pscm checked and no codes came back so it was only reprogrammed which is suppose to prevent steering loss which is what I am currently dealing with. The dealership is not trying to replace the part free of charge as stated in warranty although they know this is serious safety issue on this vehicle . They are trying to charge me 2800.00 to have the part replaced.

the electric power steering failed due to manufacture recall on my exact year and model

The contact owns a 2011 Ford Explorer. The contact stated while driving 40 MPH, the "service power steering now" warning message appeared on the instrument panel. The contact used excessive force to steer the vehicle off the highway and into her husband's place of business. The contact called the dealer and was informed that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 129,000.

My 2011 Ford Explorer steering randomly went out . As I researched I realized that there was a safety recall 14S06 for that particular car. Apparently that recall was announced in 2014( before I purchased the vehicle) The previous owner took the truck to the dealership the have the pscm checked and no codes came back so it was only reprogrammed which is suppose to PREVENT steering loss which is what I am currently dealing with. The dealership is not trying to replace the part free of charge as stated in warranty although they know this is serious safety issue on this vehicle . They are trying to charge me 2800.00 to have the part replaced. I will continue to find a solution . Nothing about this is morally right

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 35 MPH, the "Service Power Steering" warning light illuminated along with several unknown warning lights. The contact stated that she was able to drive to her residence with the warning lights illuminated. The contact stated that while driving up her driveway, the vehicle lost power steering functionality. The contact stated that she turned the vehicle off and shifted to park(P), turned the vehicle off and on and the failure persisted. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to a manufacturer Customer Satisfaction Program Number: 15N01 (EPAS Steering Efforts). The failure mileage was approximately 220,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving 60 MPH, the vehicle lost power steering functionality without warning. The vehicle was taken to an independent mechanic, and the contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The dealer was contacted and stated that there was no recall on the VIN for the failure. The manufacturer was contacted, and the contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was 200,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard a popping sound then the vehicle stalled. The contact then stated that he attempted to restart the vehicle; however, the vehicle failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but not assistance was provided. The failure mileage was approximately 147,000.

The contact owns a 2011 Ford Explorer. The contact stated while her daughter was driving approximately 10 MPH out of the driveway and entering the street, the vehicle lost power steering functionality. The contact stated that her daughter could not turn the wheel to the right or the left. The contact stated that her daughter informed her that power steering assist warning light was illuminated, and an audible chime was heard. The driver stopped and turned off the vehicle. After restarting the vehicle, the power steering functionality returned. The failure recurred and the vehicle was towed to a dealer; however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.