2014 FORD EXPLORER Complaints

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 35 MPH, the vehicle made an abnormal sound and lost power steering functionality. No warning light was illuminated. The contact research and was made aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The vehicle was not drivable and was towed to an independent mechanic to be diagnostic tested. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.

The whole power steering system has failed as it was being driven in a parking lot. It was at low speeds so no crash involved but was almost impossible to control or turn steering wheel. It said "power steering system needs serviced" but had been working fine when I parked it just a little while before.

My steering system needs to be replaced. While driving, my steering became very hard to control. My vehicle sways and I wrecked bc of it. Ford said it’s the steering gear that needs to be replaced for $2600. My driver and lane keeping assist lights came on when this started happening. My car needs a new sensor because of the wreck as well. This has prevented me from attending to everyday activities such as work. I have lost so much money and will probably lose everything I have like my home because of this. Ford needs to fix this now!

I was making a u turn and the power steering all but gave out on me. And a message came up on the dash saying “ steering assist fault service required. Luckily I was going at a very slow speed and was close to home. This could be a major problem if on a freeway

The steering wheel failed out of nowhere and is now making a hub bearing grind sound the vehicle tells me “power steering assist fault”.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 70 MPH, the passenger’s side A-pillar trim detached and flew off the vehicle. The contact was unable to retrieve the part. The contact stated that the driver's side A-pillar trim almost flew off the vehicle. The contact stated that the A-pillar trim was fractured by the slip stream and the upper section blew off the vehicle. The contact had taken the vehicle to a dealer and was informed that parts were not yet available. The failure mileage was approximately 212,000. VIN tool confirms parts not available.

While driving the Ford Explorer the Electronic steering fails and can cause a crash.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 110,000. VIN tool confirms parts not available.

Steering noise. Steering will randomly lock up or extremely difficult to gain control. My car is a 2014 Ford Explorer bought new. 2011-13 & 2015-16 have recalls for steering issues realted to same symptoms and safety risk. Ford will not recall or procide cistomer care for this known safety risk for 2014 models.