2011 FORD EXPLORER Complaints

Driving 25mph or less coming to a stop and warning service advance track soon message appeared, advance track off idiot light then appeared on dashboard, steering suddenly harder to turn. turned car off and on, now no steering.

The contact owns a 2011 Ford Explorer. The contact stated upon pulling out of a parking space, the vehicle lost power steering functionality with the "Steering Assist Fault" message displayed. The contact stated that after he turned off and restarted the vehicle three times, the power steering operated as needed. The contact was able to continue driving. The failure reoccurred two years later. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in any recalls. The manufacturer then referred the contact to the NHTSA hotline. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The failure mileage was approximately 50,000.

The contact owns a 2011 Ford Explorer. The contact stated that after starting the vehicle, the steering wheel seized as the power steering assist failure warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the steering gear assembly needed to be replaced. The contact was made aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 98,500.

The contact owns a 2011 Ford Explorer. The contact stated while driving 10 MPH, the steering wheel locked up. The message "EPAS Error" was displayed. The contact stated that he turned off and restarted the vehicle and the steering wheel operated as needed. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated that the failure had been reoccurring while driving. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall due to the mileage. The failure mileage was approximately 152,000.

2011 Ford Explorer showed "Power Steering Assist Fault" message on dashboard pops up intermittently around 5 times in a span of 6 months of ownership. Latest occasion left driver stranded far from residence while parked since no steering can be done. Driver was put at risk of having to worry that it would happen again while driving on roads. Vehicle has been taken to dealership to get fixed. Dealer has inspected and attempted to reproduce fault but to no avail. Dealer recommended to replace complete steering assembly which cost is out of pocket of customer. Vehicle and VIN is under Customer Satisfaction Program Campaign # 15N01 EPAS STEERING EFFORTS and under NHTSA CAMPAIGN NUMBER: 14V286000Loss of Electric Power Steering Assist states it should be at no-cost to customer to get fixed. Dealer refused and stated campaign expired. Driver looking to get more resources to disprove dealer's claim and to get vehicle repaired since it is a public safety issue they are refusing to address over profit.

2011 FORD EXPLORER. CONSUMER STATED THAT DURING A COLLISION THE AIRBAGS DID NOT DEPLOY.

The contact owns a 2011 Ford Explorer. The contact stated that occasionally after starting the vehicle, the power steering functionality would be inoperable. The contact stated that after the vehicle warmed up, the power steering functionality would return. The contact stated that the failure was intermittent. The contact stated that on one occasion while his wife was driving 60 MPH, the steering wheel lost power steering functionality and started drifting to the right unintendedly. The contact stated that the driver's side of the vehicle crashed into the guard rails. There was no injury sustained. There was no further information provided. The contact stated that the steering wheel regained power steering assist and his wife was able to drive to the residence. The vehicle was taken to the dealer where it was diagnosed that the Power Steering Control Module (PSCM) and the steering rack needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The dealer also informed the contact that he had to pay out-of-pocket for the repair fee because an unknown Customer Satisfaction Program had expired. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000.

The contact owns a 2011 Ford Explorer. The contact stated that while his son was driving at an undisclosed speed, the steering wheel became difficult to maneuver. The electronic power steering assist warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the Power Steering Control Module (PSCM) failed and needed to be replaced. The contact referenced NHTSA Campaign Number: 14V286000 (Steering). The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the Power Steering Control Module failed again and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that no recall was affiliated with the VIN. The failure mileage was approximately 106,000.

The contact owns a 2011 Ford Explorer. The contact stated that while his wife was driving at various speeds, the power steering assist failure warning light illuminated on multiple occasions. The vehicle was taken to an independent mechanic where a diagnostic code reader was used to retrieve fault codes for the steering torque sensor and control module. The mechanic made the contact aware of NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The vehicle was then taken to a local dealer and it was confirmed that the VIN was not included in the recall. The vehicle remained at the dealer awaiting a diagnostic test and the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 196,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 65 MPH and making a right turn, the steering wheel suddenly became very difficult to turn in either direction causing the contact to almost lose control of the steering and crash into a second vehicle. After stopping and turning the vehicle off and restarting the vehicle, a power steering warning message was displayed. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 200,000.