2018 FORD EXPLORER Complaints

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact noticed that water was leaking in on both sides of the windshield. The contact stated that due to the failure, rainwater was leaking onto instrument panel, causing the instrument panel to become inoperable. The contact stated that the air bag warning light was also illuminated. The vehicle was taken to the dealer and the dealer confirmed the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 24V031000 (Structure). The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 138,000.

The contact owns a 2018 Ford Explorer. The contact stated that while attempting to shift to revere, the vehicle jerked and hesitated before shifting into reverse. The contact stated that after shifting to drive, the RPM revved; however, the vehicle failed to accelerate as needed. The contact released the accelerator pedal, shifted to neutral and back to drive while slowly depressing the accelerator pedal for the vehicle to operate as needed. The contact stated that afterwards while driving 20 MPH or more, the vehicle sputtered and was making an abnormal grinding sound. While idling, the vehicle started shaking violently. The contact stated that the “WRENCH” and check engine warning lights were illuminated. The vehicle was taken to the dealer who was unable to identify the cause of the failure. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the transmission had failed due to failed spark plugs and filters. The mechanic also stated that there was a significant amount of rust on the engine. The vehicle had not been repaired. The contact became aware of a Customer Satisfaction Program: 10181988 (Power Train) and Technical Service Bulletin 10184634 (Engine and Engine Cooling, Power Train) and linked the TSB and CSP to the failure. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall, Customer Satisfaction Program 10181988 (Power Train), and Technical Service Bulletin 10184634 (Engine and Engine Cooling, Power Train). The manufacturer opened a case for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 65,000.

My car has 105k miles on it. And the check engine light came on. Code was 3rd cyl. Misfire. Changed spark plug and coil pack. Light cane back on the next day. Then the overheat warning comes on. Shut vehicle off to cool. The coolant is now completely empty. Vehicle will not start. Have towed and the dealership gets it yo start but smoking. Dealership basically doesn't even notice that the fluid is low after we had filled it again. They say there's nothing wrong even though it wouldn't start and then was smoking when it did. Take to another mechanic to discover coolant in the 3rd Cylinder and need a whole new motor. This issue has been common in these ecoboosts! But Ford has still failed to recall or do anything about it. Can cause overheating and fire from what I've read. And also cracked head and or block! $8000 repair on a vehicle just out of the extended warranty for an issue they know they had!

THE FRONT SEAL OF WINDSHIELD SEEMS TO BE LETTING QUITE A BIT OF AIR FLOW THROUGH WINDOW INTO VEHILE WHEN DRIVING 35+ MILES/HR. THERE IS A RECALL ON THE PARTICUALAR PART THAT NEEDS TO BE REPLACED. THE VIHICLE HAS YET TO BE INSPECTED BY PROFESSIONAL.

The clips on my windshield are not holding windshield in properly and the black rubber on outside of windshield is deteriorating and my windshield vibrates while driving.

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side roof rank top cover detached and flew off into traffic. The dealer provided a mobile service and the vehicle was diagnosed with failed roof rank push pins. The contact was informed that the rooftop push pins needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall that had a similar failure description, however, the contact's VIN was not associated with the recall repair. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 105,000.

The APIM (sync module) went blank. It controls backup camera, radio, heat and air, sensors on the bumper etc... Ford said the APIM failed testing and recommended to replace the APIM to gain access to the screen. It would only cost about $1100. This is a safety issue because the sensors will not work.

Took the vehicle to a Ford Dealership to fix the roof railings (recalled). While doing their inspection they said the vehicle was out of coolant and that the water pump needed to be replaced and it would cost $4400.82. There were no warning lights or anything indicating that anything was wrong with the vehicle. This is a safety issue because the vehicle could overheat and shut down in the middle of the interstate without any warnings. This is a problem with the Explorer and should be remedied. Ford said there is a possibility that the coolant leaked into the engine and if so, a new engine would be required.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle jerked forward and backward. The contact stated that the vehicle was driven back onto the driveway. The contact turned off the vehicle and the vehicle failed to restart. The vehicle was towed to the dealer and was diagnosed with throttle body failure that was seized closed. The contact was informed that the throttle body needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the purge valve had been replaced 26 days prior to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,200.