2016 FORD EXPLORER Complaints

The piller on the passenger side flew off the vehicle driving down the interstate. It’s a recall that has been open for awhile but Ford never had the parts/remedy when I call.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and stated that information for parts availability would be released in December 2026, and again in November of 2027. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

2016 Ford Explorer, VIN [XXX]. Filing against Planet Ford Dallas regarding incomplete Regional Program 21R01 (Rear Toe Link Replacement), tied to Federal Safety Recall 21V537. May 11, 2026: Vehicle presented for 21R01 service. May 15: Returned with recall marked complete in Ford's system. 21R01 mandates replacement of both rear toe links, alignment check, and rear toe adjustment. None of these steps were correctly completed. Dealer has since acknowledged to me that the toe link was not replaced correctly, but instead with the incorrect part and that rear suspension hardware was left loose upon vehicle release. The vehicle was driven approximately one month in this condition. Progressive symptoms followed: steering pull, steering wheel offset, tire screeching, and vehicle instability. Rear toe was subsequently found approximately 3 degrees out of specification — consistent with loose hardware shifting during normal driving. Dealer is attributing front suspension wear to natural causes while providing no investigation demonstrating the incomplete recall did not contribute to or accelerate that damage. Ford Motor Company Head Office has confirmed 21R01 as applicable (Corporate Case [XXX]). Dealer has declined to accept responsibility. The recall was marked complete in Ford's system despite mandatory work not being performed. I am requesting NHTSA investigate dealer compliance with 21R01/21V537 and whether a reimbursement claim was submitted to Ford for work not performed. This matter may also be referred to the Texas AG Consumer Protection Division and FTC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a 2016 ford explorer limited and it has 2 separate recalls on it one being the exterior a pillar applique trim clip attachments are not properly engaged due to improper assembly which borders the right and left side of the windshield, may be loose missing or become detached. also, the driver and front passenger door b-pillar trim appliques may become partially or fully detached. which I can hear wind noise and a rattling noise with also water pouring inside my truck when it rains, which has now caused damage to my wiring in the seats where the heat and cold does not work, nor does my sunroof/moonroof work anymore bc the water comes in from the top also

one fell of window right side when driving on right side of window i tried to glue it back on don't think it will hold don't drive it much now went to ford dealer several time always told part is not available why it is a 2016 after 10 years should replacement parts not be available

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 70 MPH, the front passenger’s side A-pillar trim became loose and was vibrating against the passenger’s side window. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 246,000.

Multiple Ford dealerships in my service area have been contacted for recall dated Jan 19,2024, Manufacturer Recall Number24S02, NHTSA Recall Number24V031 but indicate Ford manufacturing does not have parts available. It has been over 2 years. What recourse do consumers have? Summary IN SOME OF THE AFFECTED VEHICLES, IT MAY BE POSSIBLE THAT SOME OF THE EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENTS ARE NOT PROPERLY ENGAGED DUE TO IMPROPER ASSEMBLY OR REPAIR. IF THIS OCCURS, THE A-PILLAR APPLIQUE TRIM, WHICH BORDERS THE RIGHT AND LEFT SIDE OF THE WINDSHIELD, MAY BE LOOSE, MISSING OR BECOME DETACHED. Safety Risk AN EXTERIOR A-PILLAR TRIM PART THAT DETACHES WHILE DRIVING CAN CREATE A ROAD HAZARD FOR OTHER ROAD USERS, INCREASING THE RISK OF A CRASH. Remedy FORD MOTOR COMPANY HAS AUTHORIZED YOUR DEALER TO INSPECT AND REPAIR ANY LOOSE OR MISSING EXTERIOR A-PILLAR TRIM MOLDINGS FREE OF CHARGE PARTS AND LABOR. A TEMPORARY REPAIR MAY ALSO BE COMPLETED AS NEEDED.

The electronic power steering failed Yes its available for inspection My child and my safety were put at risk when I warning came up and said "steering loss, stop safely" and the steering wheel was locked. The problem was still there when it was brought into Ford service center Nothing prior to the warning

I am filing a complaint regarding a safety recall on my 2016 Ford Explorer that remains unrepaired despite repeated attempts to have it fixed. I purchased this vehicle from a dealership in 2024. At the time of purchase, the dealership did not disclose any outstanding safety recalls. Within a few weeks of purchasing the vehicle, I noticed the exterior trim panels were loose and beginning to separate from the vehicle. I returned to the dealership, where I was told that replacement parts were not yet available but should be available soon. Ford’s recall notice stated that parts were anticipated to be available toward the latter half of 2024. However, that representation has proven inaccurate. I have now been waiting more than two years for this safety recall to be repaired. During that time, I have contacted the dealership regularly, often weekly, seeking updates and a resolution. No repair has been offered, and no meaningful timeline has been provided. The unrepaired condition has created significant safety hazards. Because of the loose trim panels, my windshield frequently fogs on the inside, making it extremely difficult or impossible to properly defrost during cold weather. This severely limits visibility while driving. I have experienced multiple near-collisions while transporting my children because I could not adequately clear the windshield. More recently, the situation escalated when a trim panel from the driver’s side door detached while I was driving. The panel flew off the vehicle and struck my daughter in the face while she was seated in the rear seat with the window down. Fortunately, her injuries were not more severe, but the incident demonstrates the serious danger posed by this unresolved recall. As a single mother of four children, I rely on this vehicle for daily transportation and cannot simply replace it. I have made every reasonable effort to obtain the recall repair, yet I continue to drive a vehicle with a known safety defect that has alrea

I was driving on the highway and the driver side trim piece on the window flew off onto ongoing traffic. This is the second piece that flew off. The passenger side also flew off but was fixed. But now since this piece flew off I can’t even open my trunk. I did some research and it does say that the piece that flew off is connected to the trunk and a wire might have snapped when the piece flew off and now won’t allow the trunk to open. I took it to ford and they told me they can’t do anything about it until I get the recall paper and they get the piece in stock. This has been a year now that I’ve been having to drive around like this and with trunk not opening. Please help!