2011 FORD EXPLORER Complaints

The contact owns a 2011 Ford Explorer. The contact stated that when he started the vehicle, the stability traction system, service power steering now, and power steering failure warning lights were illuminated on the instrument panel as the power steering failed. The vehicle was towed to an independent mechanic where the mechanic used a diagnostic reader and retrieved failure codes for the steering wheel, not in contact with the vehicle, the power steering system, and the rack and pinion system in the front end. The mechanic made the contact aware of a Customer Satisfaction Program for the steering and then reset the failure codes. The vehicle was not repaired; however, the contact stated that the power steering was functioning as needed. The contact then made the local dealer aware of the failure and they informed him that the Customer Satisfaction Program had expired. The manufacturer was made aware of the failure and confirmed that the Customer Satisfaction Program had expired, and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 210,772.

The contact's husband owns a 2011 Ford Explorer. The contact stated while driving 30 MPH at night, the power steering became inoperable. A message indicating a power steering Assist Fault and the message Service Advancetrac were displayed. The steering wheel became significantly difficult to steer. The contact was able to veer in the middle turn lane but could not veer to the side of the roadway as the steering wheel was significantly difficult to steer. The contact stated that she turned off and restarted the vehicle several times within 30 minutes; however, the failure persisted. The contact's husband met her on the road and was able to drive the vehicle by using physical strength to steer vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering module had failed. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000 The contact has stated that the actual vehicle mileage was approximately 150,780.

My vehicle will intermittently lose power steering control causing it to become difficult to control especially at slower speeds

Hello, FORD in Woodbridge VA. I was driving with my daughter home. And all of a sudden the steering wheel locked or got really hard to turn. I was just a block away from home thank God so I immediately pulled over. The warning sign that came up said power steering. It was after hours so the next morning i called Ford to take my vehicle in for the recall and dropped it off. * I was told that although it's a recall it had expired so my claim was denied and the cost of repairs is $2700. I am outraged that a manufacture safety issue that's out of my control has an EXPIRATION date. There should NOT be expiration on something that has a recall on it. Not only did they tell me it's expired, regards to the repair, no discount was offered knowing they have that issues and when asked if I would be able to get a loaner veh during repairs they stated they couldn't provide me a loaner if my vehicle was under repairs as they don't provide loaners. When I asked for that in writing they then stated they just didn't have any loaners available. I could of killed someone, my myself or my child at how the steering wheel tightenocked up during my driving. My child has cerbal palsy, disabled and has therapy appts and certain needs each day that required me to have transportation. if my vehicle is under repairs, whether for recall or not I should be provided a loaner vehicle. I am not asking for coverage on wear and tear . Coverage on cosmetics. This is a known issue and I am being punished cuz it's "expired"? My car is in decent condition. Even though the car is over 10 year old, I have not had this vehicle for 10 years. It shouldn't be a expiration on major safety issues. And if 10 years is the date it should be 10 years from ownership. I haven't owned this vehicle for 10 years. This is not okay to charge money for issues the manufacturer know is a safety issue.

I was driving my car and the steering went out completely with little warning. A light came on that said "Service power steering soon" and within 2 minutes the steering went completely out.

9/25/22 My 2011 Ford Explorer xlt would start jerking when pushing on the gas paddle and then would start losing speed or power. Today is the third day this has happened so I looked on YouTube and entered my symptoms of my car and it suggested it could be my (electronic position sensor). And YouTube told me there is an extended warranty on this part. I have 140000 miles this vehicle. This vehicle has not been inspected or confirmed by a dealership as of yet. There was no warning when this problem began and no warning lights on the dashboard. I am very hesitant in driving this vehicle around town , fearing it may stop completely.

The contact owns a 2011 Ford Explorer. The contact stated while driving 55 MPH, the message “Service Power Steering Now” was displayed and the steering wheel lost power steering functionality. The contact stated that she was able to make a turn by using physical strength to steer the vehicle while driving to work. The contact stated that after turning off and restarting the vehicle, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the power steering control module and the Electric Power Assisted Steering EPAS) The steering gear needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall. The failure mileage was approximately 145,000.

I was driving down the highway going 60mph when my steering wheel locked up and I wasn't able to steer the car and had to hit the brakes and try to pull over so I didn't cause a car accident. It has also locked up several times while driving it in town also

While driving on a busy road. My ford explorer suddenly died. I was driving with my children. The water pump suddenly went bad causing my engine to seize. This is the second time that I have had to replace the water pump and in which I have almost been part of an accident. The repairs have been very very costly.

The contact owns a 2011 Ford Explorer. The contact stated that while starting the vehicle, the power steering assist fault message was displayed. While driving, the steering wheel was very difficult to turn. The contact called the local dealer and was informed that the vehicle was out of warranty. The vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic. The manufacturer was contacted and confirmed that the warranty had expired and referred him to the NHTSA Hotline. The contact stated that the failure was similar to NHTSA Campaign Number: 14V286000 (Steering). The approximate failure mileage was 162,893.