2016 FORD EXPLORER Complaints

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 60 MPH, the B-pillar trim detached from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issues. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving on the highway at 65 MPH, the driver’s side A-Pillar trim detached. The vehicle was not repaired. The approximate failure mileage was 58,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign number: 24V031000 (Structure) and NHTSA Campaign number: 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar detached from the vehicle. The brake pedal was depressed but failed to stop the vehicle immediately. The vehicle then crashed into the guardrail. The contact stated that the vehicle spun around, and went across the freeway and hit the guardrail on the other side, where it came to a stop. None of the air bags deployed. The contact suffered injuries to his back that did not require medical attention. A police report was not filed. The vehicle was towed to the residence, and then it was towed to the dealer. The insurance company was not notified. The contact stated that on a separate occasion, while driving 50 MPH, the front passenger A-pillar trim and the back passenger B-Pillar trim were loose. The contact stated that the brackets on the front driver side seat are loose and the seat wobbles. The vehicle was not diagnosed or repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 126,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 65 MPH, the A-pillar and B-pillar trims detached from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue and a complaint was filed. The failure mileage was approximately 87,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the keypad detached and flew off the driver’s side door. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The contact referenced an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 104,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that while driving 65 MPH, the driver’s side exterior A-pillar trim detached from the vehicle and flew off into traffic. The vehicle was taken to a dealer where it was determined that the exterior A-pillar trim needed to be replaced; however, parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front windshield exterior trim fractured. In addition, the contact stated that the trim detached and was hitting against the vehicle. The contact feared the trim might detach and cause a crash. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 48,500. VIN tool confirms parts not available.