2002 FORD EXPLORER Complaints

WE OPENED THE REAR WINDOW TO GET SOMETHING OUT OF THE TRUNK, LIFTED THE WINDOW AND THE WINDOW EXPLODED AND CRASHED ON MY HUSBAND'S HEAD. IT SEEMS AS IF THE HYDROLICS FAILED ON EACH SIDE OF THE REAR WINDOW. GLASS JUST SHATTERED AND WAS EVERYWHERE. MY HUSBAND'S HANDS WERE CUT AND HIS HEAD WAS BANGED UP. *TR

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH, THE VEHICLE MADE A LOUD POPPING NOISE AND THE VEHICLE SHOOK. THE ALSO CONTACT STATED THAT THE CHECK ENGINE LIGHT, OVER DRIVE, AND MESSAGE CENTERS LIGHTS ILLUMINATED. THE CONTACT STATED THE VEHICLE HAD NOT BEEN TO THE DEALER OR A MECHANIC. THE FAILURE AND CURRENT MILEAGES WERE 126,000.

BOUGHT A USED 2002 EXPLORER WITH 116,000 MILES ON IT, WENT THROUGH ALL THE WARE ITEMS AND REPLACED WITH NEW. I DROVE THIS VEHICLE TO WORK FOR A WHILE, ENOUGH TO GET THE MILEAGE TO 140,010 MILES THEN SUDDENLY STARTED TO SLIP INTO 3RD OR MISS ALL TOGETHER 3RD GEAR. 1ST TO 2ND WORKS FINE, 2ND TO 3RD IS GONE (ENGINE RAVES LIKE IT WENT INTO NEUTRAL) WHEN YOU LET OFF THE ACCELERATOR IT GOES INTO 4TH GEAR ON WILL PULL AGAIN, O/D WORKS ALSO. DANGEROUS FOR ANYONE IN VEHICLE, THIS IS A VERY SERIOUS SAFETY CONCERN, IF SOMEONE WAS TO HAVE TO GET INTO TRAFFIC AND THIS VEHICLE WAS TO THIS THEY COULD VERY EASILY BE RUN OVER BY A VEHICLE THEY ARE TRYING TO STAY AHEAD OF OR HAD PULLED OUT IN FRONT OF. FORD HAS KNOWN ABOUT THIS PROBLEM FOR YEARS NOW AND IS DOING NOTHING TO MAKE IT GO AWAY ARE REMEDY THE POORLY DESIGNED TRANSMISSION AND IT JUST TICKS ME OFF THAT THE FEDERAL HIGHWAY SAFETY PEOPLE DON'T MAKE FORD DO A RECALL TO FIX THE AFFECTED VEHICLES BEFORE SOMEONE GETS KILLED. *TR

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN EXTENDED CRACK ON THE LIFTGATE EXTERIOR PANEL. THE DEFECT BECAME PROGRESSIVELY WORSE OVER A PERIOD OF TIME. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE.

PULLED INTO PARK, WENT TO SHIFT VEHICLE INTO PARK (WAS FULLY STOPPED) AND GEAR SHIFTER BROKE OFF. I DID NOT APPLY ANY FORCE, JUST THE NORMAL TYPICAL ACTION OF SHIFTING THE GEAR. GOOD THING IT WAS IN NEUTRAL WHEN IT SNAPPED. TOOK RUBBER SEAL OFF OF THE GEAR LEVER ARM AND THE PART WHICH THE LEVER ARM WAS ATTACHED HAD TOTALLY BROKEN OFF. THE METAL WAS NOT STRIPPED OR TWISTED BUT BROKEN. PART #905-104: COLUMN SHIFT REPAIR. *TR

TRANSMISSION TOOK A CRAP, IT SEEMS TO BE A KNOW PROBLEM WITH THE 2002 & 2003 EXPLORERS. GUESS WE SHOULD HAVE LOOKED INTO THE EXPLORER BETTER. *TR

PULLING IN DRIVEWAY STOPPED THE VEHICLE GOING TO PUT IT IN PARK SHIFT LEVER BROKE OFF INSIDE OF STEERING COLUMN WENT ON INTERNET FOUND 146 COMPLAINTS AS THE SAME THING HAPPENED TO THEM ON FORD EXPLORER CARCOMPLAINTS.COM. *TR

MY FORD EXPLORER HAS HAD SO MANY RIDICULOUS PROBLEMS. THIS ONE IS EXTREMELY INCONVENIENT. THE CAR HAS TROUBLE SHIFTING GEARS, IT SPINS FROM 1ST TO 2ND GEAR AND THEN I HAVE TO LET GO OF THE ACCELERATOR FOR IT TO SHIFT AGAIN, IT SKIPS 3RD GEAR ALTOGETHER AND JERKS INTO FOURTH AFTER PRESSING AND DEPRESSING THE ACCELERATOR A SERIES OF TIMES. ONCE IT'S IN 4TH GEAR, IT DOESN'T GO PAST 50 MPH. MY MECHANIC SAYS HIS MONITOR DETECTED A FAULTY SOLENDER AND THE ENTIRE PACK HAS TO BE REPLACED, BUT THAT MAY NOT BE THE ONLY PROBLEM. IF THAT DOESN'T DO THE TRICK (EVEN THOUGH IT NEEDS TO BE REPLACED REGARDLESS) HE WILL HAVE TO OPEN THE TRANSMISSION AND POSSIBLY REBUILD OR REPLACE SOME OF THE PARTS. I HAVE ENCOUNTERED HUNDREDS OF OTHER 2002 FORD EXPLORER OWNERS WITH THE SAME PROBLEM. ASIDE FROM THIS, I HAVE A LIST OF OTHER DANGEROUS ISSUES THAT THIS CAR HAS HAD AND THAT HAS ENDANGERED MY FAMILY'S AND MY LIFE NUMEROUS TIMES: - GEAR SHIFT BREAKING OFF THE STEERING COLUMN AS I SHIFTED FROM REVERSE TO DRIVE IN THE MIDDLE OF A BUSY INTERSECTION. - IGNITION CYLINDER/SWITCH BREAKING - POSSIBLE SPONTANEOUS EXPLOSION RECALL RELATED TO THE CRUISE CONTROL - REAR LATCH BREAKING AND INABILITY TO USE THE REAR LATCH. - ELECTRICAL SYSTEM FAILURE - DOORS NOT CLOSING PROPERLY & DRAINING THE BATTERY - FAULTY ALARM SYSTEM - FAULTY TEMPERATURE GAUGE AND RADIATOR - FORD NOT ALLOWING CUSTOMERS TO BUY JUST THE PARTS NEEDED FOR REPLACEMENT AND REPAIR AND FORCING THEIR CUSTOMERS TO PURCHASE ENTIRE PACKAGES ONLY IN ORDER TO GET THE NECESSARY PARTS AT EXTREMELY HIGH PRICES. FORD SHOULD BE INCRIMINATED FOR SELLING THESE VEHICLES KNOWING FULL WELL THAT THEY ARE FLOODED WITH LIFE THREATENING ISSUES TO THEIR CUSTOMERS. *TR

WHEN TRYING TO SHIFT CAR FROM DRIVE INTO PARK, THE GEAR SHIFT LEVER BROKE OFF INSIDE THE STEERING COLUMN AND FELL OF IN MY HAND. THE CAR WAS STILL IN DRIVE AND I TURNED OFF THE IGNITION. THE KEY COULD NOT BE REMOVED AND THE CAR WAS TOWED TO THE DEALERSHIP. TO REPAIR THIS LINKAGE PART, THE ENTIRE STEERING COLUMN HAD TO BE REPLACED, AT A COST OF OVER $1800. I CALLED FORD TO REPORT THE INCIDENT AND WAS TOLD THAT THEY HAVE NO RECORD OF SOMETHING LIKE THIS EVER HAPPENING BEFORE. THEY SAID THEY WOULD ADD THE INCIDENT TO THEIR DATABASE. I TOLD THEM THAT I FELT THIS WAS A SERIOUS SAFETY ISSUE AND THAT THIS NEEDS TO BE REFERRED TO ENGINEERING OR QUALITY ASSURANCE FOR INVESTIGATION BEFORE SOMEONE GETS INJURED OR KILLED. I GOT THE IMPRESSION THAT FORD WAS NOT GOING TO DO ANYTHING WITH THIS INFORMATION. *TR

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE WAS FORCED OFF THE ROAD BY ANOTHER VEHICLE, CAUSING THE DRIVER TO LOSE CONTROL AND THE VEHICLE TO ROLL OVER SEVERAL TIMES. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS A PASSENGER IN THE VEHICLE AND SUSTAINED INJURIES TO THE HEAD, ANKLE AND RIBS. IN ADDITION, THE CONTACT SUSTAINED SEVERAL LACERATIONS AND BRUISES. THE DRIVER OF THE VEHICLE WAS KILLED AND THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT DIAGNOSED BY A MECHANIC OR AN AUTHORIZED DEALER FOR THE AIR BAG FAILURE. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 38,089.