2014 FORD EXPLORER Complaints

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 50 MPH, the steering wheel seized, and the contact used excessive force to steer the vehicle. The contact stated that the "Steering Assist Fault - Service Required" and "Service Advancetrac" messages were displayed on the instrument panel. Despite the failure, the contact was able to drive the vehicle to the residence at slow speeds with the hazard lights flashing. Upon investigation, the contact discovered that the steering failure was a common failure with similar vehicles. The manufacturer was notified of the failure and the contact was informed that there were no recalls or Extended Warranty on the vehicle related to the power steering. The vehicle was not repaired. The failure mileage was approximately 200,000.

The contact owns a 2014 Ford Explorer. The contact stated that upon taking the vehicle to the dealer for service, he was made aware that the lug nuts were deformed and were unable to be removed without permanently damaging the lug nuts. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver's side front windshield trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 147,500. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while the vehicle was idle, the contact noticed smoke coming out from underneath the passenger's side of the hood. The contact stated upon exiting and inspecting the vehicle, she noticed burning plastic falling from underneath the passenger's side of the vehicle onto the ground, and there was fire. The contact poured water underneath the vehicle and opened the hood and poured water at the fire location. The contact was able to extinguish the fire. There were no injuries sustained. No police report or fire department report was filed. The contact added water to the coolant reservoir and drove to the residence. The vehicle was taken to two independent mechanics, where it was diagnosed that the A/C fan had caught on fire due to a stuck clutch bearing. The mechanics informed the contact that the radiator was damaged and was leaking due to the fire. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

The backup camera does not work. Sometimes a reversed the image which is highly dangerous. This has happened to a number of people I know who have the same car. It says see dealership on the screen.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while retrieving the vehicle from the valet, she observed that the front passenger’s side exterior A-pillar trim was missing. The vehicle was taken to a dealer where it was diagnosed that the columnar trim needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 199,000. VIN tool confirms parts not available.

Back up camera failing to load image. Image is reversed when backing up, so objects coming from the left are showing up on the right side of the screen and vise versa. Backup guiding lines are no longer visible and screen has a fish bowl effect.

SAFTY RECALL NOTICE 24S02 / NHTSA RECALL 24V031 received on February 2024 Exterior A-pillar applique trim becoming detached from the windshield, I took the car to the dealer assigned for the repair, they don have the replacement parts, is been a long time now and the windshield is becoming to be a safety hazard, what do you recommend me to do to solve this issue, thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Explorer. The contact stated while approaching a stop light, the vehicle started to lose motive power and stalled. There was no warning light illuminated. The vehicle was able to be restarted, and the vehicle was towed to the residence. The dealer was not contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.