2018 FORD EXPLORER Complaints

The contact owns a 2018 Ford Explorer. The contact stated that the front A-pillar trim located at the bottom of the windshield had started to crack and was making an abnormal buzzing sound while driving. The vehicle was taken to a dealer where the contact was informed that the part was not included in NHTSA Campaign Number: 24V031000 (Structure). The dealer referred the contact to the manufacturer who offered no assistance. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 60,698.

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the driver’s side B-pillar trim detached from the vehicle and flew off. Additionally, the passenger's side B-trim pillar was dangling. The contact stated that because of the failure, several wires were exposed, and several unknown warning lights were illuminated. The contact also stated that the tailgate ajar warning light was illuminated with the tailgate properly closed. The contact disconnected the battery because of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

The contact's parents own a 2018 Ford Explorer. The parents received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving 80 MPH, the driver’s side A-pillar detached and flew off the vehicle. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated while driving 65 MPH, the driver's side key panel detached. The contact stated that after the failure the liftgate ajar warning light illuminated and the contact pulled over to the shoulder of the roadway. After a visual inspection, the contact observed that the liftgate could no longer be opened. The vehicle was taken to the dealer, who diagnosed a failure with the panel adhesive, resulting in damages to the electrical wiring and preventing the liftgate from functioning properly. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 104,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and the passenger's side windshield exterior A-pillar trims had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2018 Ford Explorer. The contact stated while driving 73 MPH, the front driver's side window exterior trim where the keyless entry keypad was located, had detached, and was hanging by the electrical wiring. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,950. Parts distribution disconnect.

My cars B Pillar (security pad) became unattached from my car while simply driving down the road. This part detaching caused my liftgate to lock and make me unable to open my truck for anyone and also the part could have fallen into the road way and caused a disturbance or accident to cars behind me. There was no indication of my security pad going to detach from my car and with the current recall on the A Pillars it is safe to believe that manufacturing caused this issue as well with the B Pillars as other Explorer owners have had this similar experience with the vehicles.

Ford EcoBoost 2.0 engine failure at 66,000 miles as coolant has leaked into the engine compartment and oil pan. Known issue by Ford as design defect on the EcoBoost engines. Current class action lawsuit over this [XXX] et al., v. Ford Motor Company, Case No. [XXX], filed in the United States District Court for the District of Delaware. Plaintiffs have experienced the exact same failures on the EcoBoost engines. Ford issued multiple technical service bulletins (TSBs) and other service messages for vehicles equipped with EcoBoost engines. Luckily, the failure occurred at home and not while driving at highway speeds as there have been reports of fires occurring if vehicle is moving during failure. Vehicle began rough idling 7-10 days ago and check engine light showed a code for misfire of cylinder. Had plugs changed but check engine light returned and then as of today, after overheating light came on dash upon startup with clouds of white smoke coming from exhaust, checked coolant levels and it was empty and drained down into the oil pan showing milky colored oil. Again... Ford knows about this issue with EcoBoost and has since 2017 and has failed to issue recall for customer safety due to cost factors and continues to address on case by case basis with most common offer to cover partial cost of engine replacement. Most consumers don't have the financial resources to sue Ford, so they continue to take advantage of their size and financial power to abuse customers. Please take action about this known issue and review the above class action case before Ford's negligence results in consumer death or serious injury. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Both right and left side exterior A-pillar trim parts detached while driving. 2018 Ford Explorer.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact's husband noticed that the passenger's side front windshield trim had detached. In addition, the contact stated that the passenger's side front windshield trim clips had fractured. The dealer was made aware of the failure but confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.