2018 FORD EXPLORER Complaints

The contact owns a 2018 Ford Explorer. The contact stated that the vehicle was shaking while idling, initially without warning. Recently, while the vehicle was in reverse(R), the vehicle shut off while idling with the transmission warning light illuminated. The contact restarted the vehicle and drove to an independent mechanic. The mechanic performed a diagnostic test and diagnosed the vehicle with transmission failure. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle related to the transmission. The contact was provided a case number and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 120,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that while the vehicle was parked, he became aware that the driver’s and passenger’s side roof rails were partially detached near the rear of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the roof rails needed to be replaced. The vehicle was repaired but the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at approximately 70 MPH, the cowl detached, and the contact witnessed a vehicle swerve. It was unknown if the cowl crashed into the vehicle. The contact stated that the failure recurred, the A-pillar trim detached, and the contact heard a flapping sound. The contact stated that duct tape was placed on the trim to prevent the cowl from detaching. The vehicle was taken to the dealer. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the cruise control failed to operate as needed. No warning lights were illuminated. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.

Air bag style seat belt has broken twice and won’t allow seat belt to latch after it breaks. Broke while seat belt was in use and driving down the highway. When replacing the buckle I found that the frame piece on the seat was broke and moved when trying to tighten the buckle. The buckle has been unavailable online through multiple vendors and finally found one in stock.

The contact owns a 2018 Ford Explorer The contact stated while driving 70 MPH, the passenger’s side front door A-pillar trim detached and flew off the vehicle and almost hit another vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The dealer was contacted and recommended that the contact sought assistance from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part would be available for the recall repair. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact's son owns a 2018 Ford Explorer. The owner received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound emanating from the exterior of the vehicle. After a visual inspection, the contact observed that the windshield cowl had become detached. The vehicle was taken to the dealer, who diagnosed a failure with the windshield cowl. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 40,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at approximately 65 MPH, the driver's side trim on the A Pillar detached from the vehicle. The contact stated that the trim also damaged a part of the plastic at the base of the windshield and the driver’s side near the A Pillar while detaching from the vehicle. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the trim on the A-Pillar on the driver's side and the entire plastic cowl under the windshield needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 64,000. VIN tool confirms parts not available.