2011 FORD EXPLORER Complaints

The contact owns a 2011 Ford Explorer. The contact received a recall notification for NHTSA Campaign Number: 14V286000 (Steering) and the vehicle was taken to the dealer, where the power steering control module (PSCM) software was updated. The contact stated that upon starting the vehicle, his daughter noticed that the steering wheel had lost power steering assist functionality. The message "Power Steering Assist Fault" was illuminated. The contact's daughter turned off and as she restarted the vehicle, the steering wheel regained power steering functionality. The contact's daughter continued to drive the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the power steering gear had failed and needed to be replaced. The dealer advised the contact that he would be responsible for the cost of the repair as SSSC denied the request to cover the vehicle repair. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 129,000. Dealer notified the owner that recall 14S06 was still open on this vehicle. The owner picked up the vehicle from the dealer and, the power steering system failed again with the message “Power Steering Assist Fault”. Owner tried to steer the vehicle. It was very hard to steer. Owner turned off the vehicle and restarted, and the power steering was restored. Power steering failure occurred while the vehicle was parked. No damage or injury occurred . Owner determined that the failure was a safety issue, because the vehicle would be too hard to steer if the power steering failed while driving. Owner had the power steering gear replaced at Apple Ford and paid all expenses out of pocket. Owner found recall 14S06 Supplement #3 on NHTSA’s website. Supplement# 3 states that “ This safety recall involves reprogramming the Power Steering Control Module, or replacing the steering gear if certain Diagnostic Trouble Codes are present, regardless of vehicle mileage or warranty start date.

Error message appeared and lost power steering to the vehicle while driving. I learned that 14S06 safety recall was to address this very situation (codes matched). Ford denied the safety recall due to 10 year limit (Vehicle has 39,000 miles and is 10ys 7mo old) May 17th 2019 Letter from ford regarding safety recall 14S06 updates the recall to "regardless of vehicle mileage or warranty start date." I paid for the fix out of pocket as I need a vehicle that doesn't lose the agility to steer while travelling down the roadway. I'd like Ford to honor the safety recall and reimburse me for the repair.

The contact owns a 2011 Ford Explorer. The contact stated that the APIM (Accessory Protocol Interface Module) had become defective which caused the front and rear defrosters to not operate as needed. The contact also stated that the APIM failure had caused the rear backup camera to not function. The contact had taken the vehicle to the dealer and was provided an estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving around a right turn at approximately 40 MPH, the power steering suddenly malfunctioned and the steering wheel became difficult to turn nearly causing the vehicle to collide with an approaching oncoming vehicle traveling in the opposite lane. During the incident, the messages "Advancetrac" and "Service Power Steering" were displayed. The vehicle was taken to the local dealer who diagnosed that the steering gear assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The contact indicated that the steering gear assembly had already been replaced on two separate occasions; once under NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 138,000.

Power steering rack and pinion quit working. Part is on hold because Ford knows its a dangerous part that is breaking and the part is not reliable

I own a 2011 Ford explorer. There was a recall #11V063000 that has not been put on my vehicle however, the exact problem is happening to my vehicle. The power steering will go while driving and it has happened several times.

The ABS and the terrain system will flash and the power steering will flash red and you will loose power steering. We have been told the steering rack needs replaced and there was a recall on this a time before.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at various speeds, the power steering would intermittently fail to operate as needed. The "service power steering now" and "service advancetrac" warning messages would appear on the instrument panel. The contact also stated that when the failure initially started, the power steering functionality would return upon restart of the vehicle; however, recently, the failure would persist even after restart. The contact had taken the vehicle to a dealer where the vehicle was diagnosed with a defective steering rack. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

Failure on Power Assisted steering. I'm not able to move the wheels. Failure came at ~5am when I turn on the vehicle. I left the vehicle in my garage and then I turn on at 12pm and I get the same failure. Around ~3pm I turned on the vehicle and there is no error. I'm afraid to use this vehicle for safety concerns. I forgot to take pictures of the error during the first time of the issue. The dealer told me that there is no recall from Ford but doing a search thru the web there are a lot of concerns for this specific problem. Any help will be appreciated due to the car will not be used in order to get a proper evaluation from Ford. The error message is no longer available in the vehicle due to when I turn on the vehicle at 3pm the error and problem disappear. I'm worried that the dealer does not find the main issue and then costs me a lot of money for just evaluation. My approach is that this vehicle will not be in use until getting proper contact from FORD. The safety of my family is first even this problem is known on another vehicles.

While driving the vehicle, the service power steering and traction control warning appeared on the dash. Vehicle lost all power steering and the turn signals quit working.